• Archived

Mozilla VPN simply will not accept any payment from me...how can I pay and get started?!?!?

Hi - I finally came off of the waiting list. The email has a "get started button" which takes me to page with a "Try Mozilla VPN" button. I click on that, and it takes me… (read more)

Hi - I finally came off of the waiting list. The email has a "get started button" which takes me to page with a "Try Mozilla VPN" button. I click on that, and it takes me to a payment page which is labeled "set up your subscription". Over the past 2 weeks, I have tried 4 different credit cards to no avail. The error says "unathorized for route". A few minutes later, I'll get an email saying "your payment failed" and the following text:

Sorry, we're having trouble with your payment We had a problem with your latest payment for Mozilla VPN.

It may be that your credit card has expired, or your current payment method is out of date.

Help us fix it by updating your payment information within three days.

Unfortunately, if we don’t hear from you within three days, you’ll lose access to Mozilla VPN.

Questions about your subscription? Our support team is here to help you.


I literally am just trying to pay money so I can activate the service. Help! TIA

Asked by k3eu83cfgoqg 1 year ago

Last reply by Andrew 1 year ago

  • Archived

Mozilla VPN on Android turns itself off once or twice a day

When I installed Mozilla VPN a few months ago on my Android device, I marked it as an "always-on VPN" and configured Android to "block any connections without VPN" for be… (read more)

When I installed Mozilla VPN a few months ago on my Android device, I marked it as an "always-on VPN" and configured Android to "block any connections without VPN" for best security. It worked great and it was no fuss! Head and shoulders above my previous VPN provider which regularly required re-authentication.

But since some time in the past month, I'll turn on my phone to discover a notification that I am disconnected from my VPN. I have to re-open the Mozilla VPN and switch the slider back on, and then a flood of stale messages appear. This seems to happen once or twice a day, and it prevents me from receiving important e-mails and messages in a timely manner. It's so bad I have had to disable the "block any connections without VPN" setting which renders the whole exercise pointless.

How can I fix it so Mozilla VPN stays connected all the time like it used to?

Asked by gary-firefox 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

protection navigator

Hi you help me but im informations at Facebook global and international is my private informations in my internet and my family not security caus is Facebook m'y fly info… (read more)

Hi you help me but im informations at Facebook global and international is my private informations in my internet and my family not security caus is Facebook m'y fly informations by Facebook or GRCANADA

Asked by scote3256 1 year ago

Last reply by Eve 1 year ago

  • Archived

My Firefox Private Network Is Malfunctioning

The Firefox VPN is broken. The icon keeps showing me the yellow exclamation point. I tried restarting it, but even though it starts this time, it doesn't work at all. Now… (read more)

The Firefox VPN is broken. The icon keeps showing me the yellow exclamation point. I tried restarting it, but even though it starts this time, it doesn't work at all.

Now, when I click the icon, it only tells me that I need to sign into my account to use it. When I click the sign in button, it doesn't even allow me to put my password in. It just brings me right back to the screen I was viewing and says 'Sign-In Failed'. I also tried logging into my Firefox account, but even then, it shows nothing pertaining to the VPN.

Asked by baileytravis 2 years ago

Last reply by Eve 1 year ago

  • Archived

FPN reporting Potential Security Risk for all https sites.

Today, with FPN enabled, i'm getting "Potential Security Risk" warning for all sites. This has never happened before. Turning off FPN eliminates this problem. Is somet… (read more)

Today, with FPN enabled, i'm getting "Potential Security Risk" warning for all sites. This has never happened before. Turning off FPN eliminates this problem. Is something going on with the FPN certificates?

Asked by lynn33 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

for certain goverment accounts I have to use either SSLv3 or TSL1.1 or 1.2 - I can't get to these sites as of today 2/2/2021

I am not unable to get to a certain government account www.eftps.gov to make company tax payments! The recording at eftps phone system says we must use SSLv3 or TSL1.1 o… (read more)

I am not unable to get to a certain government account www.eftps.gov to make company tax payments! The recording at eftps phone system says we must use SSLv3 or TSL1.1 or 1.2!

Firefox is blocking this site as of today 2/2/2021 apparently!

I need help restoring this please.

Asked by cherikwill 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

VPN stuck at "Attempting to confirm connection"

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.1… (read more)

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.15.7). I've tried several different locations, both near and far, and each time the result is the same: it takes about 20 seconds to go from "Masking location and connection" to "Attempting to confirm connection," and then after a couple of minutes it turns itself off. It never appears to connect.

Suggestions?

Asked by BSquared 12 months ago

Last reply by wmchristie 8 months ago

  • Archived

Firefox Private Network says I am offline, and to please check my connection. However, at present, I am online and writing this message.

Restarting this application does not help. I have restarted firefox several times now to no avail. Is the only solution uninstalling and then reinstalling? Has anyone els… (read more)

Restarting this application does not help. I have restarted firefox several times now to no avail. Is the only solution uninstalling and then reinstalling? Has anyone else run into this issue?

Asked by cmrerickson 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

Updaing Mozilla VPN

When trying to login to update my mozilla VPN it takes me to page with a security warning and recommends I "go back" as continuing is a security risk. Any suggestions? … (read more)

When trying to login to update my mozilla VPN it takes me to page with a security warning and recommends I "go back" as continuing is a security risk. Any suggestions?

Asked by jamesnyenhuis 1 year ago

Last reply by Eve 1 year ago

  • Archived

Locked out of Android VPN

Hello, I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to lo… (read more)

Hello,

I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge.

Happy Holidays! Brenda

Asked by Brenda 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

unable to install

I get a splash box saying System ResourceNotifyWindow - Application error The exception unknown software exception (0xe0434352) occurred in the application at location 0x… (read more)

I get a splash box saying

System ResourceNotifyWindow - Application error The exception unknown software exception (0xe0434352) occurred in the application at location 0x00007FFA8DD29D98

Thank you, Bryan

Asked by bryanjamesjr1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

VPN - how do I know it is working / what it costs

I signed up for the Mozilla VPN a few months ago - I have no idea what, if anything, I am receiving for my money - there are no "icons on the toolbar" to give me that war… (read more)

I signed up for the Mozilla VPN a few months ago - I have no idea what, if anything, I am receiving for my money - there are no "icons on the toolbar" to give me that warm feeling...

Also - while researching the above question, I see that Mozilla is offering this service for $2.99/mo. - but I'm paying $4.99/mo. - what's up?

Asked by r.mechura 1 year ago

Last reply by gaguilera 1 year ago