• Archived

Mozilla VPN on Android turns itself off once or twice a day

When I installed Mozilla VPN a few months ago on my Android device, I marked it as an "always-on VPN" and configured Android to "block any connections without VPN" for be… (read more)

When I installed Mozilla VPN a few months ago on my Android device, I marked it as an "always-on VPN" and configured Android to "block any connections without VPN" for best security. It worked great and it was no fuss! Head and shoulders above my previous VPN provider which regularly required re-authentication.

But since some time in the past month, I'll turn on my phone to discover a notification that I am disconnected from my VPN. I have to re-open the Mozilla VPN and switch the slider back on, and then a flood of stale messages appear. This seems to happen once or twice a day, and it prevents me from receiving important e-mails and messages in a timely manner. It's so bad I have had to disable the "block any connections without VPN" setting which renders the whole exercise pointless.

How can I fix it so Mozilla VPN stays connected all the time like it used to?

Asked by gary-firefox 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

FPN reporting Potential Security Risk for all https sites.

Today, with FPN enabled, i'm getting "Potential Security Risk" warning for all sites. This has never happened before. Turning off FPN eliminates this problem. Is somet… (read more)

Today, with FPN enabled, i'm getting "Potential Security Risk" warning for all sites. This has never happened before. Turning off FPN eliminates this problem. Is something going on with the FPN certificates?

Asked by lynn33 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

for certain goverment accounts I have to use either SSLv3 or TSL1.1 or 1.2 - I can't get to these sites as of today 2/2/2021

I am not unable to get to a certain government account www.eftps.gov to make company tax payments! The recording at eftps phone system says we must use SSLv3 or TSL1.1 o… (read more)

I am not unable to get to a certain government account www.eftps.gov to make company tax payments! The recording at eftps phone system says we must use SSLv3 or TSL1.1 or 1.2!

Firefox is blocking this site as of today 2/2/2021 apparently!

I need help restoring this please.

Asked by cherikwill 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

VPN stuck at "Attempting to confirm connection"

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.1… (read more)

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.15.7). I've tried several different locations, both near and far, and each time the result is the same: it takes about 20 seconds to go from "Masking location and connection" to "Attempting to confirm connection," and then after a couple of minutes it turns itself off. It never appears to connect.

Suggestions?

Asked by BSquared 1 year ago

Last reply by wmchristie 1 year ago

  • Archived

Locked out of Android VPN

Hello, I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to lo… (read more)

Hello,

I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge.

Happy Holidays! Brenda

Asked by Brenda 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

VPN - how do I know it is working / what it costs

I signed up for the Mozilla VPN a few months ago - I have no idea what, if anything, I am receiving for my money - there are no "icons on the toolbar" to give me that war… (read more)

I signed up for the Mozilla VPN a few months ago - I have no idea what, if anything, I am receiving for my money - there are no "icons on the toolbar" to give me that warm feeling...

Also - while researching the above question, I see that Mozilla is offering this service for $2.99/mo. - but I'm paying $4.99/mo. - what's up?

Asked by r.mechura 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

Mozilla VPN

How do I open up the Mozilla VPN browser, or does it happen automatically?. I bought Mozilla VPN and downloaded but don't understand how to get onto it. Please help!! … (read more)

How do I open up the Mozilla VPN browser, or does it happen automatically?. I bought Mozilla VPN and downloaded but don't understand how to get onto it. Please help!!

Asked by vanchef1928 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

privacy policy for VPN

I read where the advertisement for firefox VPN says firefox will never log, track or share network data for the firefox VPN. this is a really incomplete and misleading st… (read more)

I read where the advertisement for firefox VPN says firefox will never log, track or share network data for the firefox VPN. this is a really incomplete and misleading statement. instead, why don't you post a privacy policy and let me read it?

here are a list of problems I have with the advertising statement.

  1. 1 firefox does not log track or share the network data but that doesn't tell me that no one or no organization or no entity will track log or share the network data or any other data that is derived from this data.
  1. 2 even if the language says no one will log track or share your network data that does not include anonymized data. see the definition of "your". if the user has already consented to data collection in such a way that they do not own the data collected, the "your data" definition is moot. there is no user owned data if the user does not own the data.
  1. 3 aggregate network trends, aggregate user interests, time of day of network requests and transmissions, IP location by region, aggregate screen size, aggregate operating system data is data that a user may not want to contribute to being stored in a database for any reason yet it is not fully explained if this data exists, is stored, or shared and if so how it is created, how it is stored, how long is it stored, and who has access or may in the future have access to the data.
  1. 4 under normal operation of computer networks, some data must be logged to facilitate network administration and security as well as compliance with local, state, and federal law. it is not clear to me what data is collected in due course when the misleading advertisement implies that no data is logged, stored or shared. I find it hard to believe that firefox and mozilla does not comply with the law in such situations where data logging, tracking, and sharing may be mandatory.

I would be interested in reading a more accurate statement from firefox or mozilla about what data is actually collected, stored, used and how long it is stored, who may have access to this data, and what recourse a user has if they want a copy of this data, or if they want the data to be deleted after opting out after data collection has already happened. I would also like to read a list of companies that firefox, mozilla, and third party contractors have sold or exchanged data with in the past to the extent that it is permissible under current NDA and laws that firefox, mozilla, and third part contractors are subject to.

Asked by onlywearblack 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

Filled out VPN subscription info, including the pament; but no acknowlegment from Firefox. Pay info is requested over & over.?

I would appreciate your help in breaking me free from the loop, as I very much look forward to my first private network subscription. Thanks so much for your time and at… (read more)

I would appreciate your help in breaking me free from the loop, as I very much look forward to my first private network subscription. Thanks so much for your time and attention. Louise Westphal Good good@cruzio.com (primary) goods.fone@gmail.com (secondary, Pixel 3a) Scotts Valley, CA 95066

Asked by Louise Good 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

Regarding the security of the data

What is the protocol used in securing the data that is passed over Firefox private network? Does it prevent hackers to do malicious activity such as Man-In-The-Middle att… (read more)

What is the protocol used in securing the data that is passed over Firefox private network? Does it prevent hackers to do malicious activity such as Man-In-The-Middle attacks?

Asked by Dhanesh 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

VPN for several computers

I have 2 separate accounts with 8 users total. is there a way to get all our users onto 1 account with more than 8 users? We need 2-3 more users on to the private VPN t… (read more)

I have 2 separate accounts with 8 users total. is there a way to get all our users onto 1 account with more than 8 users? We need 2-3 more users on to the private VPN

thanks lori

Asked by info4111 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

mozilla VPN reimbursement due to incompatibility with my computer

Hi, Just by a few minute ago a mozilla VPN product. But it does not work with my mac, too old it seems, How can I get a reimbursement ? They said ine the FAQ we can just … (read more)

Hi,

Just by a few minute ago a mozilla VPN product. But it does not work with my mac, too old it seems, How can I get a reimbursement ? They said ine the FAQ we can just ask for it in the Mozilla VPN window, but since I cannot even install the VPN, I cannot ask directly.

Thanks

Asked by OnceUponaTime 1 year ago

Last reply by Mamoon 1 year ago

  • Archived

code erreur 213

Je possède un compte de formation gratuit depuis installation de firefox je ne peux plus y accéder. Il m'indique code erreur 213 Comment dois je m'y prendre pour paramé… (read more)

Je possède un compte de formation gratuit depuis installation de firefox je ne peux plus y accéder. Il m'indique code erreur 213 Comment dois je m'y prendre pour paramétrer le navigateur afin de redissoudre mon soucis.

Asked by sylvie.pacalon 1 year ago

Last reply by user3373218 1 year ago

  • Archived

CELL PHONE

it s been 3 days i can NOT put to work a phone that i buy of a relative its LOCK GOOGLE WOULD NOT LET ME BYPASS IT and i can see how in the hellblue i can fix it ... its … (read more)

it s been 3 days i can NOT put to work a phone that i buy of a relative its LOCK GOOGLE WOULD NOT LET ME BYPASS IT and i can see how in the hellblue i can fix it ... its a motorola model xt1540 i need to flash it and find a reestore ondroid can you help ___...:::...----

Asked by ricardomiakiki 1 year ago

Last reply by Andrew 1 year ago