Showing questions tagged: Show all questions

Mozilla VPN Blocks MSN News App

I live in Canada. I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen sayin… (read more)

I live in Canada.

I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen saying "check connection". I check my WiFI connection and it appears normal.

MSN works fine when my VPN is turned OFF.

But the reason I want to use VPN, is to get a US news feed. So, I use a US location on my VPN -- but so far with no success.

Any ideas that might help me, would be appreciated. Thanks.

Asked by darrel.dickson49 4 months ago

Last reply by lolrepeatlol 4 months ago

  • Archived

use of Mozilla vpn prevents outgoing email in my Charter.net account...is there a fix?

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail… (read more)

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 68.235.44.53 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1000.

Is there a fix, other than turning off my vpn? I use Windows 10 on a pc

Asked by atgrudnoski1 6 months ago

Last reply by mcalidonio 5 months ago

  • Archived

VPN start up

VPN is disconnecting when turned on manually by using app. Kindly fix pronto, I discontinued PIA VPN, to subscribe to Firefox, don't let me regret the choice. Plus it's t… (read more)

VPN is disconnecting when turned on manually by using app. Kindly fix pronto, I discontinued PIA VPN, to subscribe to Firefox, don't let me regret the choice. Plus it's taking way longer to BOOT and ReBoot laptop.

Asked by apscan461 6 months ago

Last reply by mcalidonio 5 months ago

  • Archived

VPN CX'd

I have (had?) Mozilla VPN - now I'm unable to access my VPN. I think the problem is that my credit card that made automated payments was spoofed and I had to cancel it. … (read more)

I have (had?) Mozilla VPN - now I'm unable to access my VPN. I think the problem is that my credit card that made automated payments was spoofed and I had to cancel it. I failed to notice that my VPN subscription was on that particular credit card. Can I still get my $3.99/monthly rate and renew? Must I start over again with the current rates? Please advise.

...

THANKS

Asked by Jerry 7 months ago

Last reply by mcalidonio 5 months ago

  • Archived

Paying for VPN

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in U… (read more)

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in USD. I'm not able to change the default payment to USD. How can I subscribe and download VPN??? Thanks, MIke

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mike 9 months ago

Last reply by mcalidonio 5 months ago

the i360 software company states they do not support mozilla. Will you please contact them. I was getting ready to sign up for mozilla vpn but cannot until a resolution occurs Thanks.<support @i-360.com>

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn bu… (read more)

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn but this will not work. Can you please contact i360 support <support @i-360.com> and resolve their issue of sending me downloads of zip files that i cannot open. Thanks for your immediate attention to this MAJOR PROBLEM for me. My email is ...


edited email from public and search/spam bots view on this community forum.

Asked by barry.wagner 5 months ago

Last reply by mcalidonio 5 months ago

Need help turning VPN on/off

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box po… (read more)

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box pops up so I can use the toggle switch. Apparently, I need to turn it off so I can change a setting (Network settings - Local network access).

Please help me. Thank you, Katie

Asked by katie20 5 months ago

Last reply by mcalidonio 5 months ago

  • Archived

Language

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to E… (read more)

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to English (US). How do I change the language so it comes up english always?

Asked by keith82 7 months ago

Last reply by mcalidonio 5 months ago

  • Solved
  • Archived

vpm help

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account… (read more)

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account. I do not see how I install it or do a setup. Please refund my payment as I have spent hours and have had no success. Please inform me if someone has corrected my problem. Sorry for the confusion. Thank you.

Asked by KnightOut 7 months ago

Answered by jonzn4SUSE 7 months ago

  • Archived

No Password

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Asked by chris.g.stoddard 9 months ago

Last reply by MagsMoz 9 months ago

  • Solved
  • Archived

‘Printer can't see the vpn. How can I get my wireless printer to see the vpn for ‘Firefox’ ?

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wi… (read more)

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wireless printers to recognize the Mozilla VPN network? Thanks, Loren

Asked by Loren Donaldson 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

  • Archived

unable to use VPN

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmat… (read more)

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmation' been sitting there ignoring me for the past hour! Anyone help out?

cheers Brad.

Ps...I'm a watchmaker not a computer genius so please keep that in mind when/if you reply...thanks...

Asked by chronoset 1 year ago

Last reply by jzapata1 1 year ago

  • Archived

How can I determine whether or not Mozilla VPN is working after completion of the installation

I have recently installed Mozilla VPN on my Windows 10 and I got the information VPN is activated. Meanwhile I have Boot my desktop and I would like to find a way to ask… (read more)

I have recently installed Mozilla VPN on my Windows 10 and I got the information VPN is activated. Meanwhile I have Boot my desktop and I would like to find a way to ask VPN whether it is activated or not. meisterhans-muenster@t-online.de

Asked by meisterhans-muenster 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

VPN is a dud and won't load anymore!

I've been using Mozilla VPN that I pay for, or course, and had been happy with it until a few days ago when suddenly it will no longer load and activate. I also get - day… (read more)

I've been using Mozilla VPN that I pay for, or course, and had been happy with it until a few days ago when suddenly it will no longer load and activate. I also get - day after day - a notice at the top of the unactivated VPN popup, UPDATE NOW ... but the VPN will NOT update. Please advise - I can't even find a spot at which to discontinue MOZILLA VPN so that I can buy a more reliable VPN service. This has been going on for a week. Thanks. ????????????????????

Asked by derekclontz 1 year ago

Last reply by derekclontz 1 year ago

  • Solved
  • Archived

Cannot download Mozilla VPN on my Samsung 8 android

While I easily downloaded Mozilla VPN on 2 of my PCs and an iPad, I cannot download it onto my Samsung 8 or my wife's Samsung 6 androids. I've tried it a number of times… (read more)

While I easily downloaded Mozilla VPN on 2 of my PCs and an iPad, I cannot download it onto my Samsung 8 or my wife's Samsung 6 androids. I've tried it a number of times. I just tried uninstaling the Webroot security software on the phone, but still no luck. Every time I try to download it says "Pending", and the progress circle just goes around in circles.

Asked by jackmorgan43 1 year ago

Answered by gaguilera 1 year ago