Showing questions tagged: Show all questions
  • Archived

invalid email when creating Firefox account for VPN product

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Asked by m4nlymik35 8 months ago

Last reply by MagsMoz 8 months ago

  • Archived

New VPN account.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

Asked by stinson66 8 months ago

Last reply by MagsMoz 8 months ago

  • Archived

Purchasing Products and Compatibility

I would like to speak with a rep via phone. Is that not possible??? How compatible are Mozilla products on devices with other existing browsers and security software on t… (read more)

I would like to speak with a rep via phone. Is that not possible??? How compatible are Mozilla products on devices with other existing browsers and security software on them? Thank you, God bless.

Asked by leticiarobertson17 8 months ago

Last reply by MagsMoz 8 months ago

  • Archived

My subscription got canceled?

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and … (read more)

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled.

However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month.

I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

Asked by scucumber 8 months ago

Last reply by MagsMoz 8 months ago

  • Archived

Mozilla VPN - No Internet

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enab… (read more)

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enable the VPN I loose all internet access.

I've checked the firewall settings and the VPN has the necassary permissions, I've tried to restart my PC just to make sure but still no luck. I also tried disableing the IPV6 protocol just in case it was causing some conflict but it made no difference. Frankly, I don't know what the cause could be here, I've never expirienced this with a VPN before. My internet works normally when the VPN is disconnected or when using another VPN however it will not work with any of the Mozilla VPN servers.

I've seen people having this issue before but there was either no answer or the reply did not help me hence I'm posting this my self. Some help/advice or instructions of what to do in this situation would be appriciated.

Asked by Geth 8 months ago

Last reply by MagsMoz 8 months ago

  • Archived

Can't Request a Refund for VPN

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Acco… (read more)

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Accounts" home page. There is no "form" that comes up. It doesn't matter what menu I select "Contact Us" from, it always reverts back to my "Firefox Accounts" page.

Asked by tjbruno 1 year ago

Last reply by Borutonextgenerationofnaruto 1 year ago

  • Archived

vpn not installed

i signed up for vpn for home computer after paying went to download and find you have to have windows 10 . I have old windows 7 paying for something i cant download … (read more)

i signed up for vpn for home computer after paying went to download and find you have to have windows 10 . I have old windows 7 paying for something i cant download

Asked by reedmcbride55 1 year ago

Last reply by cor-el 1 year ago