Mozilla VPN Support Forum

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

I would like to speak with a rep via phone. Is that not possible??? How compatible are Mozilla products on devices with other existing browsers and security software on them? Thank you, God bless.

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled.

However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month.

I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enable the VPN I loose all internet access.

I've checked the firewall settings and the VPN has the necassary permissions, I've tried to restart my PC just to make sure but still no luck. I also tried disableing the IPV6 protocol just in case it was causing some conflict but it made no difference. Frankly, I don't know what the cause could be here, I've never expirienced this with a VPN before. My internet works normally when the VPN is disconnected or when using another VPN however it will not work with any of the Mozilla VPN servers.

I've seen people having this issue before but there was either no answer or the reply did not help me hence I'm posting this my self. Some help/advice or instructions of what to do in this situation would be appriciated.

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logout of the VPN app. How exactly does this work?

I have already downloaded the VPN app and toggled the button to ON.

Thanks

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Accounts" home page. There is no "form" that comes up. It doesn't matter what menu I select "Contact Us" from, it always reverts back to my "Firefox Accounts" page.