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Mozilla VPN and Firefox containers

One particular website I use does not work with a VPN. So before subscribing to Mozilla VPN I need to know if I can turn off the VPN in a single Firefox container. If n… (read more)

One particular website I use does not work with a VPN. So before subscribing to Mozilla VPN I need to know if I can turn off the VPN in a single Firefox container. If not can I use another browser without the VPN? Does the VPN apply to other browsers and network transactions such as ftp? I have looked at the FAQs but can't find the answers. Thank you.

Asked by nf6 1 month ago

My mobile banking app wont work. My bank tells me its because I have VPN. How do I cancel my subscription and disable VPN please?

The Mozilla app on my phone has been inactive, in terms of me finding out how it is working, what I can do with it etc. I dont understand why I didnt have a mob banking … (read more)

The Mozilla app on my phone has been inactive, in terms of me finding out how it is working, what I can do with it etc. I dont understand why I didnt have a mob banking issue with it in the 30 day money backguarantee period. I purchased it on 17 9 21. I paid £59.88 per year. It has been very time consuming trying to resolve issues via my bank. Have you tried phoning your bank recently? Ive not been able to use my mobile banking app since 20 10 21. Ive had to wait to get through to my bank twice now. I believe I need my mob banking app more than VPN. My bank is adamant the issue is with VPN hiding my location. Text messages from the bank will not get through to me. Please disable VPN A refund will be appreciated, too. Thank you for your help. Ordinarily very happy with Mozilla . Im sure many people happy with VPN but for me it has been troublesome. A prompt response will be appreciated. I need to do some banking on a daily basis. Best regards Trish Cresswell

Asked by gatcressie48 3 months ago

Last reply by aconder301 2 months ago

Locked out cancelled Firefox+MozillaVPN; lost 2-Factor Auth; Need to stop VPN payments bein taken from my bank

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla … (read more)

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Asked by li3le4ren2 4 months ago

Last reply by gaguilera 4 months ago

  • Solved

Mozilla VPN

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is: Can I use the VPN s… (read more)

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is:

  • Can I use the VPN services from Mozilla although I've registered with my account in the country where I'm living in?

I'd like to know about it because I'm really interested in use the VPN services here, I hope you'll implement it someday as well. Because also need the opportunity for us the latin American people to have access to the VPN services. It'll enhance our travel internet experience!

Asked by Nelson Romero 4 months ago

Answered by edubon 4 months ago

  • Solved

Amazon Prime Video app and Mozilla VPN

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it… (read more)

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it on. Are there any special settings I need to check or is Amazon just anti-Mozilla VPN?

Asked by heiwatekironin@gmail.com 4 months ago

Answered by gaguilera 4 months ago

  • Solved
  • Archived

How to Turn Off Data Collection in MozzillaVPN

Hey there, When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would … (read more)

Hey there,

When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would like to decline/turn it off. I know how to do this for the Firefox browser, through the settings and privacy tab; however, I'm having trouble finding a way to turn off / opt-out for MozillaVPN.

Thanks!

(I'm asking this question in this Firefox forum because I was unable to make a new post in the MozillaVPN forum.)

Asked by crabbybabbler 6 months ago

Answered by edubon 5 months ago

  • Archived

VPN payment update

I have made a vein attempt at updating my VPN account. I find every way how to do it sends me the same pages but there is no link that I can go to directly to change my c… (read more)

I have made a vein attempt at updating my VPN account. I find every way how to do it sends me the same pages but there is no link that I can go to directly to change my card number.

Asked by John Burt 9 months ago

Last reply by user3720726 9 months ago

  • Solved
  • Archived

VPN problems

VPN will not turn on see images. See sequence of images, in screen shot 4 VPN is on task bar, after clicking VPN on task bar The next three events take place. moved from … (read more)

VPN will not turn on see images. See sequence of images, in screen shot 4 VPN is on task bar, after clicking VPN on task bar The next three events take place.

moved from Firefox -> Mozilla VPN

Asked by nzauman 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

VPN SERVICE

When I first installed Mozilla, it asked me if I wanted VPN for $3 per month. Will VPN work on more than 1 device? How can I sign up for VPN at the $3 price. Where do I … (read more)

When I first installed Mozilla, it asked me if I wanted VPN for $3 per month. Will VPN work on more than 1 device? How can I sign up for VPN at the $3 price. Where do I go Ty

Asked by Bob2501250 11 months ago

Answered by Mamoon 11 months ago

  • Archived

VPN doesn't turn on

Hi, I'm a paid subscriber of Mozilla VPN. It works on my laptop but doesn't turn on on my android. It says denied by the server. It's not a first time happening I also tr… (read more)

Hi, I'm a paid subscriber of Mozilla VPN. It works on my laptop but doesn't turn on on my android. It says denied by the server. It's not a first time happening I also tried last week and it was a same result than. Can anyone plz help what to do? Cheers

Asked by fawwadshamim 1 year ago

Last reply by gaguilera 1 year ago

  • Solved
  • Archived

Need refund from firefox vpn!

Need refund from Firefox VPN, not able to download and was charged a fee anyway! Malwarebytes prevented the download because of malicious hardware! Was a devout fan of Fi… (read more)

Need refund from Firefox VPN, not able to download and was charged a fee anyway! Malwarebytes prevented the download because of malicious hardware! Was a devout fan of Firefox until this occurred!

Asked by brad kelly 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Mozilla vpn

I am stuck in a login loop with mozilla vpn, it displays the get started screen which when pressed displays the login using my mozilla account screen. However pressing th… (read more)

I am stuck in a login loop with mozilla vpn, it displays the get started screen which when pressed displays the login using my mozilla account screen. However pressing the login button returns me to the get started screen. I am using a Samsung s9, any help is greatly appreciated

Asked by jb_hepple 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

How Can I Tell if the Mozilla VPN is active?

I subscribed to the offered Mozilla VPN service. I think I installed it properly but I can find no indicator that it is active and working on either my Windows 10 pc or … (read more)

I subscribed to the offered Mozilla VPN service. I think I installed it properly but I can find no indicator that it is active and working on either my Windows 10 pc or my iOS iphone X.

How do I check to see if it is on and working?

Asked by rabbit 1 year ago

Last reply by cor-el 1 year ago