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Mozilla VPN Keeps Turning itself Off

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is install… (read more)

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is installed, there is no change; it still does not stay on, and it still says "Update recommended." Any clues? Thanks! Michael

Asked by michelmullejans 2 months ago

Last reply by michelmullejans 2 days ago

  • Archived

Does Mozilla VPN support Tor and/or P2P services?

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wonde… (read more)

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wondering if the same is true for Mozilla VPN. It doesn't explicitly state it does, or does not. In fact it doesnt' cover the topic.

Thanks

Asked by korefuji 1 year ago

Last reply by schreib 8 months ago

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Cannot start up Mozilla VPN

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phon… (read more)

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phone but I have not been able to get it to work on my windows computer. I have tried restarting my computer, re-installing the Mozilla VPN app but hasn't worked yet.

Asked by naveenpr 1 year ago

Last reply by Astonished_Firefox_User 8 months ago

  • Solved
  • Archived

Mozilla VPN install

Need help with installation. Installer reports unexpected error installing this package. Error code 2503. After closing error message, second unexpected error message ope… (read more)

Need help with installation. Installer reports unexpected error installing this package. Error code 2503. After closing error message, second unexpected error message opens with error code 2502.

install program version not listed, download on July 31 PC - Windows 10 home Firefox - 79.0 64bit antivirus - Microsoft Windows Security (same errors if disabled) same errors after cold boot

Asked by Dont Spam 1 year ago

Answered by Andrew 1 year ago

  • Archived

Reinstalling VPN and "get started" has me in a loop

Hello! I am reinstalling to fix a problem, however, now when I am on the "get started/learn more" page, I get stuck in a loop. If I click on "get started", it launches m… (read more)

Hello!

I am reinstalling to fix a problem, however, now when I am on the "get started/learn more" page, I get stuck in a loop. If I click on "get started", it launches me to login, which I do successfully from my browser. However, when I go back to VPN, it still just shows the "get started" option. I do not see the usual "on/off" page that I want to get to. No idea what I should try next.

thanks

Asked by BH2000 9 months ago

Last reply by gaguilera 9 months ago

  • Solved
  • Archived

Are there plans to make Nevada one of the states that you offer to be the location of login?

I am wondering if you will ever offer Vegas or Reno as cities of origin for the VPN? Meaning I am in a different state and wish to appear as if I am in Nevada. Is this op… (read more)

I am wondering if you will ever offer Vegas or Reno as cities of origin for the VPN? Meaning I am in a different state and wish to appear as if I am in Nevada. Is this option in the works for the future, and if so when can we expect it? Thanks

Asked by Just One User 8 months ago

Answered by gaguilera 8 months ago

  • Solved
  • Archived

VPN login and Logout question

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logou… (read more)

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logout of the VPN app. How exactly does this work?

I have already downloaded the VPN app and toggled the button to ON.

Thanks

Asked by Echo 8 months ago

Answered by mcalidonio 8 months ago

  • Solved
  • Archived

Mac 10.13 (high sierra) download link

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13? Thank… (read more)

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13?

Thanks in advance!

Asked by sam rad 7 months ago

Answered by sam rad 7 months ago

  • Archived

Unable to sign up and a subscribe to Mozilla VPN

Hi~ I had made numerous attempts to login to my Firefox account and subscribe to the Mozilla VPN, strangely after inputting my email and password correctly, it took me ba… (read more)

Hi~ I had made numerous attempts to login to my Firefox account and subscribe to the Mozilla VPN, strangely after inputting my email and password correctly, it took me back to the prior "Try Mozilla VPN" landing page. I've been thrown into this loop with every attempt with no avail. I'm completely stumped as I've been able to to sign in the my regular Firefox account without any issues. I had also gone through the trouble of adding the Try Mozilla VPN (https://vpn.mozilla.org/) webpage to the exception list of Firefox's popup blocker, which didn't resolve the issue. Any helps from the community would be greatly appreciate it.

~J

Asked by dynajt 7 months ago

Last reply by SUMOsJR 7 months ago

  • Archived

Mozilla VPN Keeps Disconnecting

I recently subscribed to Mozilla VPN and it's been working fine for a couple of weeks. But in the last 24 hours something changed and it won't stay connected. No matter… (read more)

I recently subscribed to Mozilla VPN and it's been working fine for a couple of weeks. But in the last 24 hours something changed and it won't stay connected. No matter what location I choose (NY, Chicago, etc.) and turn it on, it almost immediately disconnects with the error message "Couldn't start VPN." Most recent log entries are as follows:

2021-02-27 12:37:21.357443: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - started 2021-02-27 12:37:21.358440: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v4 routes 2021-02-27 12:37:21.359437: [TUN] [FirefoxPrivateNetworkVPN] Binding v4 socket to interface 27 (blackhole=false) 2021-02-27 12:37:21.361432: [TUN] [FirefoxPrivateNetworkVPN] Setting device v4 addresses 2021-02-27 12:37:21.434238: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Sending handshake initiation 2021-02-27 12:37:21.440221: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Awaiting keypair 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Received handshake response 2021-02-27 12:37:21.471138: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Obtained awaited keypair 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Monitoring default v6 routes 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Binding v6 socket to interface 0 (blackhole=true) 2021-02-27 12:37:21.496072: [TUN] [FirefoxPrivateNetworkVPN] Setting device v6 addresses 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Listening for UAPI requests 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Startup complete 2021-02-27 12:37:21.568231: [TUN] [FirefoxPrivateNetworkVPN] Unable to set interface addresses, routes, dns, and/or interface settings: runNetsh run - exit status 3221225794 2021-02-27 12:37:21.654041: [TUN] [FirefoxPrivateNetworkVPN] Device closing 2021-02-27 12:37:21.668000: [TUN] [FirefoxPrivateNetworkVPN] Routine: TUN reader - stopped 2021-02-27 12:37:21.753984: [TUN] [FirefoxPrivateNetworkVPN] Routine: event worker - stopped 2021-02-27 12:37:21.764523: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv4 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] Routine: receive incoming IPv6 - stopped 2021-02-27 12:37:21.765520: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Stopping... 2021-02-27 12:37:21.766518: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential receiver - stopped 2021-02-27 12:37:21.768512: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: sequential sender - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.769510: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.772502: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.776491: [TUN] [FirefoxPrivateNetworkVPN] Routine: encryption worker - stopped 2021-02-27 12:37:21.778486: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.779483: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.780480: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.781478: [TUN] [FirefoxPrivateNetworkVPN] Routine: handshake worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.782475: [TUN] [FirefoxPrivateNetworkVPN] Routine: decryption worker - stopped 2021-02-27 12:37:21.792058: [TUN] [FirefoxPrivateNetworkVPN] peer(9iNd…WRHo) - Routine: nonce worker - stopped 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Interface closed 2021-02-27 12:37:21.792931: [TUN] [FirefoxPrivateNetworkVPN] Shutting down 2021-02-27 12:37:23.800734: [FPN] Couldn't start VPN 2021-02-27 12:37:24.816602: [FPN] Connection status changing from Connecting to Unprotected 2021-02-27 12:37:24.816602: [FPN] Tunnel status changed from Connecting to Unprotected

Asked by Jay58 6 months ago

Last reply by brisu 6 months ago

Unable to install VPN because I'm running Windows 7 - how do I get a refund?

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on W… (read more)

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on Windows 7 PRIOR to purchase!!!!! How do I get a refund? I'm well within the 30-day window and I've posted this question to several "forums", different email aliases, etc and heard NOTHING. I would really appreciate some help with this. Thank you.

Asked by noel_arwine2017 5 months ago

Last reply by b.cellier921 3 months ago