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  • Archived

I do not want to use the Virtual Private Network. How do I quit and get a refund

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to st… (read more)

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to stop the VPN and get a refund of my money for the trial period. I have never used it anyway. Thanks for any help. It is not easy to get help from Firefox.

Rob Stoinoff

Asked by robnsac1 1 year ago

Last reply by ryancarrie 7 months ago

  • Archived

Killswitch persists after mozilla VPN is disabled AND UNINSTALLED. Internet connection completely broken and disabled without VPN.

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simp… (read more)

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simply clicking the Mozilla VPN logo -> disconnect. Then I tried to load the page again, and waited .... and waited... Turning the VPN back on restored the connection. I did this at least a dozen more times, to confirm that I couldn't just "disconnect" from the VPN. I understand that there is a "Killswitch" in a VPN intended to make sure that when a VPN connection is briefly interrupted, internet traffic doesn't flow around it, exposing your IP. That's well and good, but that killswitch should be disabled when I actively disable the VPN.

Weird, but ok, whatever. I'll just quit the program. Nope -> no internet. The only way I can go online is by turning Mozilla VPN back on, and then connect through the VPN. Then, and ONLY then can I access the internet at all.

Ok, so now I'm thinking it's time to uninstall this program from my computer entirely. Surely THAT will fix whatever damage it's done? Nope. Killswitch STILL persists. Even after I uninstall the program from my computer, the leftover killswitch is STILL making it impossible for me to access the internet outside of its VPN. The only way I can regain internet access is to re-install the program. I've power-cycled (rebooted) my machine several times, reinstalled and uninstalled the program again. Over and over again it's made clear: My machine can no longer access the internet in any way other than through Mozilla VPN. My system is effectively being held hostage by mozilla VPN and I can't turn this off. This is not ok. Please tell me how to fix this.

E: I should add that there's a good chance this is Apple's fault, since I'm using Big Sur, which has tons of other problems. I don't care who's fault this is, I just want my computer back to how it was, and clearly there's a problem with mozilla VPNs kill switch. Please tell me how I can disable it.

System info: OSX big sure 11.4 Firefox version 91.0 (64-bit)

Edited for brevity, and to note solution below will also affect other VPNs you may have already set up. You'll need to follow the instructions below, remove your other VPNs, and then reinstall them. Will it then be safe to re-install MozillaVPN again? I don't know and am not comfortable taking that risk. My system is back to how it was before downloading it, and it's going to stay that way for a while.

Asked by Bobby Bland 1 year ago

Last reply by only connect 9 months ago

  • Archived

Paid for VPN, how to link to firefox account

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay… (read more)

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN.

My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over?

thanks in advance,

Asked by focaslocas 1 year ago

Last reply by focaslocas 12 months ago

  • Archived

iOS application logs

the Mozilla vpn application on my iPhone has been behaving strangely for over a month now and i believe i have discovered something of concern within the logs… after twee… (read more)

the Mozilla vpn application on my iPhone has been behaving strangely for over a month now and i believe i have discovered something of concern within the logs… after tweeting mozilla and inquiring as to how to privately provide my logs in their entirety i was somehow logged out of my iOS application and it is now saying that i don’t have a subscription

Asked by chris.fielding 1 year ago

Last reply by chris.fielding 12 months ago

  • Archived

URL not found when VPN is active

When VPN is active, some URL's are not found or blocked when Mozilla VPN is active. Windows 10, PC, Browser Firefox - all with newest Version If I switch of VPN, the site… (read more)

When VPN is active, some URL's are not found or blocked when Mozilla VPN is active.

Windows 10, PC, Browser Firefox - all with newest Version

If I switch of VPN, the sites are found.

Best Regards for your feedback. Bruno

Asked by BF TF 1 year ago

Last reply by BF TF 1 year ago

  • Archived

Mozilla VPN Keeps Turning itself Off

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is install… (read more)

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is installed, there is no change; it still does not stay on, and it still says "Update recommended." Any clues? Thanks! Michael

Asked by michelmullejans 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

plarforms

Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdic… (read more)

Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdiction? On what platforms is your vpn available for installation? I mean such as windows, android, ios, mac, ubuntu, Linux, router, chrome, safari, edge, firefox (browser extensions)? Does your vpn have free servers? How many? In how many countries? Thanks!

Asked by pmpm9696pm 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

The Mozilla VPN cannot connect. Tried Montreal, Toronto, New York and Phoenix

Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal. When I try to connect from the same physical location with my Android smart pho… (read more)

Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal.

When I try to connect from the same physical location with my Android smart phone it just fails. The phone has WiFi turned on and the receiver is only 2 feet away.

Asked by Mike Crozier 1 year ago

Last reply by n7gtb 1 year ago

  • Archived

Unable to install VPN because I'm running Windows 7 - how do I get a refund?

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on W… (read more)

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on Windows 7 PRIOR to purchase!!!!! How do I get a refund? I'm well within the 30-day window and I've posted this question to several "forums", different email aliases, etc and heard NOTHING. I would really appreciate some help with this. Thank you.

Asked by noel_arwine2017 1 year ago

Last reply by b.cellier921 1 year ago

  • Archived

mozilla VPN

https://whatismyipaddress.com/ and https://www.whatismyip-address.com/?check both show my real ip, isp and geo location as if I had no mozilla VPN. https://www.iplocation… (read more)

https://whatismyipaddress.com/ and https://www.whatismyip-address.com/?check both show my real ip, isp and geo location as if I had no mozilla VPN. https://www.iplocation.net/find-ip-address and Duckduckgo search page both show the VPN ip(Tokyo atm). It would seem that I am exposed to some sites. Is this fixable? images of sites included.

Asked by jigokushoujo 1 year ago

Last reply by gaguilera 1 year ago

  • Archived

Using Mozilla VPN as a family

Hi, we would like to use Mozilla VPN in our family (2 Parents, 3 Kids). In the moment we run 3 iPhones, 1 iPad, 2 Mac mini, 1 MacBook and 2 Windows 10-PCs and 1 Windows 1… (read more)

Hi, we would like to use Mozilla VPN in our family (2 Parents, 3 Kids). In the moment we run 3 iPhones, 1 iPad, 2 Mac mini, 1 MacBook and 2 Windows 10-PCs and 1 Windows 10-Laptop. Every Person has its own Account on the Macs, MacBook, Windows-PCs and Windows-Laptop. What would be a reasonably VPN-Setting for us, as it says "Mozilla VPN" can be used on 5 devices. Could we share one Mozilla VPN let's say for the 3 iPhones, the iPad and the MacBook as those 5 devices are the ones, that most likely log in to a public WLAN? Is it ok, if different persons use the same Mozilla VPN? If it's not ok for different persons to use the same Mozilla VPN, is there a special price for families like us, maybe pay for the parents, get the children free? Thank you Frank

Asked by Frank Pattermann 1 year ago

Last reply by Frank Pattermann 1 year ago

  • Solved
  • Archived

VPN login and Logout question

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logou… (read more)

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logout of the VPN app. How exactly does this work?

I have already downloaded the VPN app and toggled the button to ON.

Thanks

Asked by Echo 1 year ago

Answered by mcalidonio 1 year ago

  • Solved
  • Archived

Mac 10.13 (high sierra) download link

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13? Thank… (read more)

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13?

Thanks in advance!

Asked by sam rad 1 year ago

Answered by sam rad 1 year ago