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  • Archived

Bought VPN subscription on wrong email

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get… (read more)

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

Asked by jenn.nguyen19 9 months ago

Last reply by edubon 9 months ago

  • Archived

Cancel VPN subscription under different email address

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a… (read more)

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Asked by ninaf15 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

Can't access account because I didn't enter password

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it… (read more)

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

Asked by mannixprhealy 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

No Password

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Asked by chris.g.stoddard 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

invalid email when creating Firefox account for VPN product

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Asked by m4nlymik35 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

New VPN account.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

Asked by stinson66 10 months ago

Last reply by MagsMoz 9 months ago

  • Archived

Hi got little trouble paid Mozilla VPN suscription....But account dont match!

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription,… (read more)

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription, since cannot install it as it seems like I did not use my account to buy it.

Someone maybe knows where I can check which email I used to get VPN?

Thsnks in advance....:)

Asked by Mycrypto 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

Charged for Firefox VPN but no access

When I try to log in, it says I'm not a subscriber. In order to get support it seems that I need to log into the app first but I don't know how to get access to the app … (read more)

When I try to log in, it says I'm not a subscriber.

In order to get support it seems that I need to log into the app first but I don't know how to get access to the app without being a subscriber.

Appreciate any assistance you guys can offer.

Asked by randy.k.le 9 months ago

Last reply by MagsMoz 9 months ago

  • Archived

I used the wrong email to sign up for Mozilla VPN and paid already.

I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email? … (read more)

I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email?

Asked by edgarfire47 10 months ago

Last reply by MagsMoz 10 months ago