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  • Archived

Paid for VPN, how to link to firefox account

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay… (read more)

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN.

My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over?

thanks in advance,

Asked by focaslocas 1 year ago

Last reply by focaslocas 1 year ago

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  • Archived

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (read more)

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.

Asked by RNAlheid 1 year ago

Answered by edubon 1 year ago

  • Archived

Bought VPN subscription on wrong email

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get… (read more)

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

Asked by jenn.nguyen19 1 year ago

Last reply by edubon 1 year ago

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  • Archived

VPN Subscription

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (read more)

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Asked by wm.stinson 1 year ago

Answered by MagsMoz 1 year ago

  • Archived

Cancel VPN subscription under different email address

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a… (read more)

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Asked by ninaf15 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Can't access account because I didn't enter password

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it… (read more)

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

Asked by mannixprhealy 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

No Password

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Asked by chris.g.stoddard 1 year ago

Last reply by MagsMoz 1 year ago

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  • Archived

I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (read more)

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Asked by bshults1990 1 year ago

Answered by edubon 1 year ago

  • Solved
  • Archived

No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (read more)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by seanwangley 1 year ago

Answered by seanwangley 1 year ago

  • Archived

invalid email when creating Firefox account for VPN product

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Asked by m4nlymik35 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

New VPN account.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

Asked by stinson66 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Hi got little trouble paid Mozilla VPN suscription....But account dont match!

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription,… (read more)

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription, since cannot install it as it seems like I did not use my account to buy it.

Someone maybe knows where I can check which email I used to get VPN?

Thsnks in advance....:)

Asked by Mycrypto 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Charged for Firefox VPN but no access

When I try to log in, it says I'm not a subscriber. In order to get support it seems that I need to log into the app first but I don't know how to get access to the app … (read more)

When I try to log in, it says I'm not a subscriber.

In order to get support it seems that I need to log into the app first but I don't know how to get access to the app without being a subscriber.

Appreciate any assistance you guys can offer.

Asked by randy.k.le 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

I used the wrong email to sign up for Mozilla VPN and paid already.

I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email? … (read more)

I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email?

Asked by edgarfire47 1 year ago

Last reply by MagsMoz 1 year ago