Mozilla VPN Support Forum

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription, since cannot install it as it seems like I did not use my account to buy it.

Someone maybe knows where I can check which email I used to get VPN?

Thsnks in advance....:)