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Paying for VPN

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in U… (read more)

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in USD. I'm not able to change the default payment to USD. How can I subscribe and download VPN??? Thanks, MIke

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mike 1 month ago

Last reply by Bithiah 1 week ago

I want to unsubscribe Mozilla VPN

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess aroun… (read more)

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess around with it, so I just want to end my "free" month. However, I can't even log into my Mozilla VPN account to cancel, as the service never properly configured with my WiFi. So I need someone to help me get this off my Apple desktop so I can get back to normal!

Ho do I speak or chat with a Mozilla agent?

Asked by andy179 1 week ago

Last reply by Loorey 1 week ago

Uninstall Mozilla VPN from Windows's Programs and Features section without messing up Firefox

Good morning. If I try to delete Mozilla VPN from my pc, using Programs and Features in Windows 10, it will make Firefox unable to operate. The question is, how to delete… (read more)

Good morning.

If I try to delete Mozilla VPN from my pc, using Programs and Features in Windows 10, it will make Firefox unable to operate. The question is, how to delete the vpn from computer without causing Firefox to crash.

Thank you.

Asked by Andres Fernandez 1 month ago

Last reply by AliceWyman 1 month ago

Locked out cancelled Firefox+MozillaVPN; lost 2-Factor Auth; Need to stop VPN payments bein taken from my bank

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla … (read more)

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Asked by li3le4ren2 2 months ago

Last reply by gaguilera 2 months ago

paid for VPN subscription

bold textPaid for VPN subscription on 1 July 2021 and again 1 Aug 2021 via paypal. Yet the VPN doesn't recognize me. How do i get the VPN to recognize my log in and sub… (read more)

bold textPaid for VPN subscription on 1 July 2021 and again 1 Aug 2021 via paypal. Yet the VPN doesn't recognize me. How do i get the VPN to recognize my log in and subscription?

Asked by drkhoshbin 3 months ago

Last reply by MagsMoz 3 months ago

unable to use VPN

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmat… (read more)

Hi, probably in the wrong forum but...downloaded the Mozilla VPN and installed it...but all I have is a pop up that states 'waiting for sign in and subscription confirmation' been sitting there ignoring me for the past hour! Anyone help out?

cheers Brad.

Ps...I'm a watchmaker not a computer genius so please keep that in mind when/if you reply...thanks...

Asked by chronoset 5 months ago

Last reply by jzapata1 5 months ago

How can I determine whether or not Mozilla VPN is working after completion of the installation

I have recently installed Mozilla VPN on my Windows 10 and I got the information VPN is activated. Meanwhile I have Boot my desktop and I would like to find a way to ask… (read more)

I have recently installed Mozilla VPN on my Windows 10 and I got the information VPN is activated. Meanwhile I have Boot my desktop and I would like to find a way to ask VPN whether it is activated or not. meisterhans-muenster@t-online.de

Asked by meisterhans-muenster 5 months ago

Last reply by gaguilera 5 months ago

  • Archived

VPN won't run on my old computer, it runs win8.1.

I thought that since 88 runs on my computer that VPN would. Then I thought I could at least run it on my phone. And the download button says go to Google Play store. That… (read more)

I thought that since 88 runs on my computer that VPN would. Then I thought I could at least run it on my phone. And the download button says go to Google Play store. That is who I am trying to keep out of my devices as much as possible. I am old and it is hard to read a little tiny screen on my phone, the 16 inch screen on my old laptop is much easier. any solutions other then cancel subsription?

Firefox Desktop -> Mozilla VPN

Asked by 1968dodgesw 7 months ago

Last reply by jscher2000 7 months ago

  • Archived

The VPN will not stay on

I noticed on my iphone the VPN will not stay in the on position. I have to turn it on. But my biggest problem is on my computer where it is imposible to keep it on for mo… (read more)

I noticed on my iphone the VPN will not stay in the on position. I have to turn it on. But my biggest problem is on my computer where it is imposible to keep it on for more than a second or 2. It just reverts to the off position immedietely after turning it on. I think I will have to cancel as this offers absolutely no protection to my devices.

Asked by carolyna 8 months ago

Last reply by gaguilera 8 months ago

  • Archived

mozilla vpn

How can I temporarily disable my vpn. I deleted an apple mail account, and I'm having difficulty getting it back. Apple thinks mozilla vpn needs to temporarily be disab… (read more)

How can I temporarily disable my vpn. I deleted an apple mail account, and I'm having difficulty getting it back. Apple thinks mozilla vpn needs to temporarily be disabled, then turned back on after I've added mail account.

Thank you

Asked by kneve 9 months ago

Last reply by cor-el 9 months ago