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How to Turn Off Data Collection in Mozilla VPN

Hey there, When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would … (read more)

Hey there,

When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would like to decline/turn it off. I know how to do this for the Firefox browser, through the settings and privacy tab; however, I'm having trouble finding a way to turn off / opt-out for MozillaVPN.

Thanks!

(I'm asking this question in this Firefox forum because I was unable to make a new post in the MozillaVPN forum.)

Asked by crabbybabbler 1 year ago

Answered by edubon 1 year ago

Refund for Firefox VPN

My computer is Windows 7 and will not download Firefox VPN....Since I can't get FF VPN, how do I get refunded the Subscription price of 59 dollars and some change? Mike … (read more)

My computer is Windows 7 and will not download Firefox VPN....Since I can't get FF VPN, how do I get refunded the Subscription price of 59 dollars and some change?

Mike McDavid [removed email from public]

Asked by mmmcdavid 4 months ago

Last reply by Kiki 4 months ago

VPN app purchase

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told t… (read more)

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

Asked by aspidistra 4 months ago

Last reply by Kiki 4 months ago

Mozilla VPN Blocks MSN News App

I live in Canada. I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen sayin… (read more)

I live in Canada.

I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen saying "check connection". I check my WiFI connection and it appears normal.

MSN works fine when my VPN is turned OFF.

But the reason I want to use VPN, is to get a US news feed. So, I use a US location on my VPN -- but so far with no success.

Any ideas that might help me, would be appreciated. Thanks.

Asked by darrel.dickson49 5 months ago

Last reply by lolrepeatlol 5 months ago

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use of Mozilla vpn prevents outgoing email in my Charter.net account...is there a fix?

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail… (read more)

When I activate my Mozilla vpn I get this message when trying to send email on my charter.net account: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 68.235.44.53 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1000.

Is there a fix, other than turning off my vpn? I use Windows 10 on a pc

Asked by atgrudnoski1 7 months ago

Last reply by mcalidonio 6 months ago

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VPN start up

VPN is disconnecting when turned on manually by using app. Kindly fix pronto, I discontinued PIA VPN, to subscribe to Firefox, don't let me regret the choice. Plus it's t… (read more)

VPN is disconnecting when turned on manually by using app. Kindly fix pronto, I discontinued PIA VPN, to subscribe to Firefox, don't let me regret the choice. Plus it's taking way longer to BOOT and ReBoot laptop.

Asked by apscan461 7 months ago

Last reply by mcalidonio 6 months ago

  • Archived

VPN CX'd

I have (had?) Mozilla VPN - now I'm unable to access my VPN. I think the problem is that my credit card that made automated payments was spoofed and I had to cancel it. … (read more)

I have (had?) Mozilla VPN - now I'm unable to access my VPN. I think the problem is that my credit card that made automated payments was spoofed and I had to cancel it. I failed to notice that my VPN subscription was on that particular credit card. Can I still get my $3.99/monthly rate and renew? Must I start over again with the current rates? Please advise.

...

THANKS

Asked by Jerry 8 months ago

Last reply by mcalidonio 6 months ago

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Paying for VPN

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in U… (read more)

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in USD. I'm not able to change the default payment to USD. How can I subscribe and download VPN??? Thanks, MIke

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mike 10 months ago

Last reply by mcalidonio 6 months ago

  • Archived

the i360 software company states they do not support mozilla. Will you please contact them. I was getting ready to sign up for mozilla vpn but cannot until a resolution occurs Thanks.<support @i-360.com>

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn bu… (read more)

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn but this will not work. Can you please contact i360 support <support @i-360.com> and resolve their issue of sending me downloads of zip files that i cannot open. Thanks for your immediate attention to this MAJOR PROBLEM for me. My email is ...


edited email from public and search/spam bots view on this community forum.

Asked by barry.wagner 6 months ago

Last reply by mcalidonio 6 months ago

  • Archived

Need help turning VPN on/off

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box po… (read more)

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box pops up so I can use the toggle switch. Apparently, I need to turn it off so I can change a setting (Network settings - Local network access).

Please help me. Thank you, Katie

Asked by katie20 6 months ago

Last reply by mcalidonio 6 months ago

  • Archived

Language

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to E… (read more)

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to English (US). How do I change the language so it comes up english always?

Asked by keith82 8 months ago

Last reply by mcalidonio 6 months ago

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  • Archived

vpm help

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account… (read more)

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account. I do not see how I install it or do a setup. Please refund my payment as I have spent hours and have had no success. Please inform me if someone has corrected my problem. Sorry for the confusion. Thank you.

Asked by KnightOut 8 months ago

Answered by jonzn4SUSE 8 months ago

  • Solved
  • Archived

I want to unsubscribe Mozilla VPN

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess aroun… (read more)

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess around with it, so I just want to end my "free" month. However, I can't even log into my Mozilla VPN account to cancel, as the service never properly configured with my WiFi. So I need someone to help me get this off my Apple desktop so I can get back to normal!

Ho do I speak or chat with a Mozilla agent?

Asked by andy179 9 months ago

Answered by Loorey 9 months ago