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Paid for VPN, how to link to firefox account

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay… (read more)

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN.

My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over?

thanks in advance,

Asked by focaslocas 2 months ago

Last reply by focaslocas 1 month ago

  • Solved

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (read more)

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.

Asked by RNAlheid 2 months ago

Answered by edubon 2 months ago

Bought VPN subscription on wrong email

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get… (read more)

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

Asked by jenn.nguyen19 2 months ago

Last reply by edubon 2 months ago

  • Solved

VPN Subscription

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (read more)

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Asked by wm.stinson 2 months ago

Answered by MagsMoz 2 months ago

Cancel VPN subscription under different email address

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a… (read more)

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Asked by ninaf15 2 months ago

Last reply by MagsMoz 2 months ago

  • Archived

Recover deleted Mozilla account or get refund for cancelled Mozilla VPN

Hello, I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wante… (read more)

Hello,

I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wanted to cancel the subscription and get my money back. Apparently I misunderstood the procedure here and stupidly deleted my Mozilla account. But now I am unable to contact Mozilla to request a refund. Alternatively I would want to use Mozilla VPN for the year in the meantime, but this is also not possible anymore because of my deleted account...

Is there a solution here? So either request the refund of the money or restore the deleted account to be able to use the paid product after all?

Greeting,

Thomas.

Asked by thomas.hilgart 6 months ago

Last reply by robert.b.cowan 2 months ago

  • Solved

I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (read more)

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Asked by bshults1990 2 months ago

Answered by edubon 2 months ago

  • Solved

No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (read more)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by seanwangley 2 months ago

Answered by seanwangley 2 months ago

invalid email when creating Firefox account for VPN product

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Asked by m4nlymik35 2 months ago

Last reply by MagsMoz 2 months ago

New VPN account.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

Asked by stinson66 3 months ago

Last reply by MagsMoz 2 months ago

  • Solved

VPN email

I just purchased Mozilla VPN, but I accidentally entered my email address incorrectly so I can't access the download. I know...but how can I fix this?

Asked by batna1000 2 months ago

Answered by edubon 2 months ago

Multiple accounts

I know I can have up to five devices for this, but will I be able to register my father's Firefox? How do I include his device using his browser or do I have to have him … (read more)

I know I can have up to five devices for this, but will I be able to register my father's Firefox? How do I include his device using his browser or do I have to have him logged into my Firefox account?

Asked by almagnifico 2 months ago

Last reply by TyDraniu 2 months ago

plarforms

Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdic… (read more)

Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdiction? On what platforms is your vpn available for installation? I mean such as windows, android, ios, mac, ubuntu, Linux, router, chrome, safari, edge, firefox (browser extensions)? Does your vpn have free servers? How many? In how many countries? Thanks!

Asked by pmpm9696pm 2 months ago

Last reply by MagsMoz 2 months ago

Change mozilla email for my VPN account

I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to cr… (read more)

I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

Asked by rnewshamsf 2 months ago

Last reply by gaguilera 2 months ago

How to install Mozilla VPN after providing a mistaken email adress

Hi Mozilla Friends :) I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal… (read more)

Hi Mozilla Friends :)

I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal email confirmign my subscription but I can't recieve the download and installation instructions.

If you may help me, i can provide details in private.

Thanks!

Asked by calbaladejo 2 months ago

Last reply by MagsMoz 2 months ago