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Mozilla vpn

I purchased Mozilla vpn recently. i cannot connect to internet when the vpn is disabled... is this right? Thanks in advance.

FPN -> Mozilla VPN

Asked by lsiddell 3 months ago

Answered by lsiddell 3 months ago

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Payment cannot be processed

Hello there, I joined the waitlist before and have received the invitation email. However I my payment methods could not be processed while I was trying to subscribe to t… (read more)

Hello there,

I joined the waitlist before and have received the invitation email. However I my payment methods could not be processed while I was trying to subscribe to this service.

I am residing within the USA and I have tried 3 different cards issued by banks within the US, but it kept prompting an error message "Your transaction could not be processed. Please verify your credit card information and try again". I am sure the card information I typed in is correct and the banks do not deny the transactions (they didn't even receive the transactions).

I really appreciate any further instructions and solutions.

Aaron

Asked by Aaron 1 year ago

Last reply by Eve 1 year ago

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Firefox VPN payment update

Hello, I lost my card and it was canceled Later, I was going to update my payment info in order to continue using VPN service but cannot find an option to do so My acco… (read more)

Hello, I lost my card and it was canceled Later, I was going to update my payment info in order to continue using VPN service but cannot find an option to do so My account setting don’t have payment info tab Please advice

Ty Alex

Asked by Alex 1 year ago

Last reply by Seburo 1 year ago

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V P N Please cancel this item.

I paid $4.88 for the monthly fee. The next day I tried to review my banking information, and the message said this account is temporarily blocked. I tried for 5 days to s… (read more)

I paid $4.88 for the monthly fee. The next day I tried to review my banking information, and the message said this account is temporarily blocked. I tried for 5 days to see my balance, I though that the bank was having technical difficulties. I finnaly called them yesterday, and they told me that the day I signed in with Mozilla using the V P N someone in Romania hijacked my account and tried to empty it.

I had to reset my password and log in I.D. and set up new security questions. Cancel my V P N account . Victor Beaudoin

Asked by victor.beaudoin 7 months ago

Last reply by Eve 7 months ago

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Does it work in Mainland China, part two

Thank you for your quick response, but it did not answer my question... please allow me to try again. Let's assume I download and install the software outside of Mainland… (read more)

Thank you for your quick response, but it did not answer my question... please allow me to try again.

Let's assume I download and install the software outside of Mainland China. I then want to use it while I am there. I am assuming I can choose to connect to a number of remote servers located outside of China. The real question is, will this software / app work to there or is it countered / made ineffective by the "China Wide-Web" system of filters and censorship? There are a number of US developed VPNs that do not work there and those that do, seem to update the software about every 60 days or so, to keep them working for users in Mainland China.

Thank you again

duplicate. https://support.mozilla.org/en-US/questions/1323360

Asked by LoveToSnowshoe 4 months ago

Last reply by SUMOsJR 4 months ago

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"How do I cancel my Firefox Private Network subscription?" but all roads redirect to accounts.firefox.com/settings

I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Ne… (read more)

I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Network subscription, and I don't know where else to turn.

First I tried the "cancel subscription" button in the renewal email, and that just redirects me to my account settings (accounts.firefox.com/settings) with no option to cancel it.

I've clicked the "Our support team is here to help you" link in the renewal email and it tries to send me to accounts.firefox.com/support which redirects to accounts.firefox.com/settings

I've followed the instructions here: https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-firefox-private-ne, and similarly, I just end up my account settings (accounts.firefox.com/settings), but there is no "subscriptions" area where I can cancel the subscription

I've tried falling back to contacting Mozilla as discussed in this article: https://support.mozilla.org/en-US/kb/help-i-still-have-questions, and still it just redirects me to my firefox account settings (accounts.firefox.com/settings) with seemingly no option to contact anyone

I'm currently in FF Dev 74 and I've tried disabling sync or signing in from a different browser (Brave) to test if it's some weird state issue between my browser and my account page, but that doesn't solve it.

I've tried revoking my FPN session from my account settings and then signing back in to see if that triggered some magic subscriptions area to pop up, but still nothing.

All roads just lead to accounts.firefox.com/settings, and the only options on there are "account picture, display name, secondary email, account recovery, 2fa, devices and apps, password, delete account"

I'm not quite sure what else to try at this point but any help would be appreciated

Asked by mackncheesiest 1 year ago

Answered by Eve 1 year ago

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Mobile apps for LAN devices

Just installed the VPN for my Samsung Galaxy S20 Ultra, and had to immediately turn it off because with it on, I can no longer use mobile apps for the many networked audi… (read more)

Just installed the VPN for my Samsung Galaxy S20 Ultra, and had to immediately turn it off because with it on, I can no longer use mobile apps for the many networked audio and video devices around my home. A couple of examples: the Roon music server app for my NAS drive cannot find the Roon core server running on my desktop PC, and the control apps for my home theater receiver can't find the receiver on the network. Turning the VPN off resolves this issue.

There doesn't seem to be any options in the VPN app itself to address issues like this. Is there something I can do in my router settings, perhaps, to allow the VPN to function when sending and receiving requests from the Internet, but allows traffic on my LAN to pass between devices unhindered?

Asked by MrSatyre 1 year ago

Answered by Eve 1 year ago

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Firefox Private Network VPN is not working and VPN icon in Windows Notification Tray disappears without opening

Firefox Private Network VPN is not working. When I click on the VPN Icon in the Windows Notification Tray next to the clock, the VPN Icon disappears. Next, I went to the … (read more)

Firefox Private Network VPN is not working.

When I click on the VPN Icon in the Windows Notification Tray next to the clock, the VPN Icon disappears.

Next, I went to the Start Menu and clicked on Firefox Private Network Icon in Program, instead of opening it, the Icon re-appeared in the Notification Tray. When I click on the Icon once again, it disappears.

So, the VPN is not working and I am not able to access the settings as the Icon disappears every time I click on it.

P.S. I have tried to ask this question in a Private Message from accounts.firefox.com/support for the past 48 hours or so, but every time I click "send," I receive this message:

"Hmm, we're having trouble with our system. We're working on fixing it for you and apologize for the inconvenience. Please try again later."

Asked by Craig 1 year ago

Answered by Eve 1 year ago

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wireless printer is listed as "offline" when Firefox VPN is on

What's the work around for this? I can use my wireless printer if VPN is turned off. When it's turned on, my printed is listed as offline. OS: Windows 10 Printer: HP Lase… (read more)

What's the work around for this? I can use my wireless printer if VPN is turned off. When it's turned on, my printed is listed as offline.

OS: Windows 10 Printer: HP Laserjet M15

Asked by tlrouse 1 year ago

Answered by Eve 1 year ago

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Outgoing Emails Bounce

My outgoing emails bounce when my Firefox VPN is turned on. They do not bounce when it is turned off. How can I avoid email bounces without turning the VPN off every ti… (read more)

My outgoing emails bounce when my Firefox VPN is turned on. They do not bounce when it is turned off. How can I avoid email bounces without turning the VPN off every time I want to send an email? Can Firefox VPN whitelist my SMPT server?

Asked by cdiebert 1 year ago

Answered by Eve 1 year ago

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Windows 10: Can't get Firefox VPN to start/stay open anymore

When I attempt to open the Firefox VPN app on Windows 10, I can see the icon (in "off" mode) in my system tray, but the window with the on/off button and settings no long… (read more)

When I attempt to open the Firefox VPN app on Windows 10, I can see the icon (in "off" mode) in my system tray, but the window with the on/off button and settings no longer appears. If I mouse over the icon in the system tray, it disappears.

It does not, however, disappear from the Task Manager, where it shows that it is it still running (at 0% CPU usage).

Is there something I'm missing? This didn't happen when I first installed the app. I've tried reinstalling a few times, and now this just seems to be the new normal.

Use the app on Android with no problems on the same account.

Asked by ipadovan 11 months ago

Answered by Eve 11 months ago

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Is Firefox VPN planning on supporting port forwarding?

Does Firefox VPN plan on implementing this feature? I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN. … (read more)

Does Firefox VPN plan on implementing this feature?

I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN.

Asked by fkejbgrsobhhtwvb 11 months ago

Answered by Eve 11 months ago