• Archived

Cannot start up Mozilla VPN

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phon… (read more)

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phone but I have not been able to get it to work on my windows computer. I have tried restarting my computer, re-installing the Mozilla VPN app but hasn't worked yet.

Asked by naveenpr 9 months ago

Last reply by Astonished_Firefox_User 3 months ago

subscribed on iPadOS 14, but vpn doesn’t start - sends me to subscribe page

I just downloaded the Mozilla VPN app to an Pad Air 4, ran through the hoops to subscribe, and expect this to work. However, even after fully restarting the iPad, the app… (read more)

I just downloaded the Mozilla VPN app to an Pad Air 4, ran through the hoops to subscribe, and expect this to work.

However, even after fully restarting the iPad, the app just sends me to Getting Started again, and when I click Subscribe, says I have a subscription.

I never get your screen to engage protection, and there’s no VPN entry in the iPad settings for Mozilla VPN either.

The whole reason to install was to see if your app is more reliable than other ways of using Mullvad.

I’d appreciate knowing how to break the ‘subscribe now’ loop and actually use it!

Thanks...

Asked by narrationsd 2 weeks ago

Last reply by jzapata1 1 week ago

  • Archived

No VPN on my desktop.

I have the Mozilla VPN on my laptop. I'm trying to get it on my desktop. I signed in to my Firefox account, but there is no Mozilla VPN in the tray and the Mozilla VPN in… (read more)

I have the Mozilla VPN on my laptop. I'm trying to get it on my desktop. I signed in to my Firefox account, but there is no Mozilla VPN in the tray and the Mozilla VPN instructions say. I've checked the taskbar icon setting and it is not a hidden icon either. Mozilla says I can have 5 devices. How do I add a device when the app is not visible/installed?

Moved from Firefox Desktop to Mozilla VPN

Asked by the-n 8 months ago

Last reply by Andrew 8 months ago

VPN installation blocked by Win 10 SmartScreen

Win 10 SmartScreen "Run Anyway" selection results in notification from Windows Installer: "This installation package could not be opened.." Can't install Mozilla VPN o… (read more)

Win 10 SmartScreen "Run Anyway" selection results in notification from Windows Installer: "This installation package could not be opened.." Can't install Mozilla VPN on PC. Please advise.

Asked by croonstunes 4 weeks ago

Last reply by MagsMoz 3 weeks ago

  • Archived

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and … (read more)

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and it shows me my normal IP address. The VPN and application were working fine until I had to restart my computer. I have tried reinstalling the program only to be met with the same problem.

Asked by josh.timothy1 9 months ago

Last reply by Sempusa 6 months ago

Android app does not run in the background when swiped and disconnects itself after a while

I am running the Mozilla VPN Android app on two phones: Xiaomi Poco F1 and Xiaomi Mi 8 On both phones the app does not continue running in the background if I swipe it (a… (read more)

I am running the Mozilla VPN Android app on two phones: Xiaomi Poco F1 and Xiaomi Mi 8

On both phones the app does not continue running in the background if I swipe it (and close it) from the running apps screen. Most VPN apps, including the Mullvad VPN for example, remain active and persist when closed like that and continue running in the background. I've checked permissions on the phones and nothing seems to be blocking the Mozilla VPN app.

Has anyone else experienced the same problem and if so, did you manage to resolve it somehow?

Additionally, the VPN disconnects from time to time, especially over night. This happened with Mullvad too, so I'm not sure what exactly is causing it. I have my Android system settings for VPN enabled for Always on but it still happens. Any ideas how to resolve that one too?

Asked by Ford Prefect 3 months ago

Last reply by captain numerica 4 weeks ago

Can't Request a Refund for VPN

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Acco… (read more)

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Accounts" home page. There is no "form" that comes up. It doesn't matter what menu I select "Contact Us" from, it always reverts back to my "Firefox Accounts" page.

Asked by tjbruno 1 month ago

Last reply by Borutonextgenerationofnaruto 3 weeks ago

  • Archived

Signing Up For Mozilla VPN

Hello -- Sorry if this is a double post. When I try to purchase Mozilla VPN, I get the following error message in a big red banner: Your transaction could not be processe… (read more)

Hello --

Sorry if this is a double post.

When I try to purchase Mozilla VPN, I get the following error message in a big red banner:

Your transaction could not be processed. Please verify your credit card information and try again.

I've tried with 2 different credit cards, I'm using Firefox on a Windows 10 desktop and I do have a Firefox account. Am I doing something wrong or is the problem elsewhere?

Thanks in advance

Regards, Nick Marasco

Asked by nick.firefox1 6 months ago

Last reply by Eve 5 months ago

  • Archived

Does Mozilla VPN support Tor and/or P2P services?

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wonde… (read more)

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wondering if the same is true for Mozilla VPN. It doesn't explicitly state it does, or does not. In fact it doesnt' cover the topic.

Thanks

Asked by korefuji 9 months ago

Last reply by schreib 3 months ago

  • Archived

Updating payment on Mozilla VPN with no ability to manage account within the account

I need to update my account payment options, except when I follow the articles and navigate to my account, there is no option to manage subscription, manage account, mana… (read more)

I need to update my account payment options, except when I follow the articles and navigate to my account, there is no option to manage subscription, manage account, manage payment or anything that closely resembles the option to manage my account payments.

Opening the Mozilla app on the desktop leads to a page to try to bill it again, without any option to update any account information.

I'm literally begging here to make a payment and there is no option anywhere to do this. This blows. (Sorry to be so forthright, but as a Support Engineer for a cybersecurity company, Mozilla has failed hard in this area.)

Asked by wrjones05 8 months ago

Last reply by Eve 7 months ago

Mozilla VPN

I purchased Mozilla VPN but I have to install it afresh EVERY DAY. When I install VPN, a small popup window opens and announces VPN is on - or VPN is off, one or the othe… (read more)

I purchased Mozilla VPN but I have to install it afresh EVERY DAY. When I install VPN, a small popup window opens and announces VPN is on - or VPN is off, one or the other and from that point I can turn it on if it is off and things are fine for a few hours at which point the popup vanishes and I have to install VPN all over again to get it working. I am tempted to issue a VISA chargeback on my monthly fee and go to another provider for VPN, one that, I would hope, would be more reliable. VPN does me no good overall if it's shutting itself down all the time. I paid for a service that is vitally important to me and I'm not getting that service. I'm getting unreliable and therefore meaningless service. If I want to spend money on nothing I would much rather give it to a Will Work for Food guy or a bag lady. I need an easy fix for this issue or a new provider.

Asked by naturestrust 3 months ago

Last reply by SUMOsJR 3 months ago

Mozilla VPN will not start!

My computer went offline. I rebooted it and when I did the VPN was not working. I attempted to load it and it would momentarily go to the system tray and then disappear… (read more)

My computer went offline. I rebooted it and when I did the VPN was not working. I attempted to load it and it would momentarily go to the system tray and then disappear as soon as I hovered the cursor over it. I can't even get the window up to do a debug. The VPN simply will not start. I have uninstalled and reinstalled it several times with the same result. I disconnected it from the account using my main computer. Something is stuck and will not function. Its shows in task manager as running and taking about 6mb of memory but no cpu activity. I even tried killing the process but it restarts itself but does nothing else. I saw an old post about debugging but that is not an option if I can't even get the VPN window to show. Appreciate any help in getting this solved.

Asked by druseljic 2 months ago

Last reply by gaguilera 2 months ago

  • Archived

Connects but no internet. Gives status as "Unstable" with all servers.

Using it with my android device (Oreo 8.1), I can connect to all the servers I've tried so far, but it always shows the connection state as "Unstable" and I'm not able to… (read more)

Using it with my android device (Oreo 8.1), I can connect to all the servers I've tried so far, but it always shows the connection state as "Unstable" and I'm not able to make any sort of internet access.

Some additional information:

I recently had my provider activate hotspot service on my device. Before I could run the noroot firewall I was using in blacklist mode without issue, after the hotspot only whitelist or Permissive mode would work.

Anyone know what could be the problem?

Asked by SloVos 1 year ago

Last reply by Eve 1 year ago

  • Archived

VPN connects then after 10 seconds it says "No Connection" How do I fix this?

I just installed VPN for Windows 10 and paid for it. It starts then it fails. I have tried various servers without any results. I cannot use the internet after that… (read more)

I just installed VPN for Windows 10 and paid for it. It starts then it fails. I have tried various servers without any results. I cannot use the internet after that. I have to turn off VPN in order to access the net again.

Asked by sorithornhill 1 year ago

Last reply by alanpeter 1 year ago