• Solved

Is Firefox VPN planning on supporting port forwarding?

Does Firefox VPN plan on implementing this feature? I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN. … (read more)

Does Firefox VPN plan on implementing this feature?

I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN.

Asked by fkejbgrsobhhtwvb 4 months ago

Answered by Eve 4 months ago

  • Solved

The app doesn't open up no more

I been using the vpn on windows 10 and it was working for a bit but all of the sudden is doesn't want to launch. I click and click and nothing happens. I'd uninstalled, a… (read more)

I been using the vpn on windows 10 and it was working for a bit but all of the sudden is doesn't want to launch. I click and click and nothing happens. I'd uninstalled, and reboot and still doesn't launch! What do you think my problem is?

Asked by snoopydog412 2 months ago

Answered by Andrew 2 months ago

VPN Connectivity When Travelling

I can get VPN in North America. What happens when I travel internationally. Can I browse privately through the installed VPN when in countries other than the 6 listed? … (read more)

I can get VPN in North America. What happens when I travel internationally. Can I browse privately through the installed VPN when in countries other than the 6 listed?

Asked by akmagsub 6 days ago

Last reply by Eve 5 days ago

Mozilla VPN

https://blog.mozilla.org/blog/2020/07/15/mozilla-puts-its-trusted-stamp-on-vpn/ If anybody have to face some problem with VPN then visit this link. Hope so That is really… (read more)

https://blog.mozilla.org/blog/2020/07/15/mozilla-puts-its-trusted-stamp-on-vpn/ If anybody have to face some problem with VPN then visit this link. Hope so That is really helpful for you.

Asked by bestairfryers2021 22 hours ago

Last reply by gaguilera 12 hours ago

VPN Crashes Immediately After Opening

Over the past few days, when Mozilla VPN opens on startup, which I have it set to do, the icon appears in the systray, but if I attempt to mouse over it it disappears. T… (read more)

Over the past few days, when Mozilla VPN opens on startup, which I have it set to do, the icon appears in the systray, but if I attempt to mouse over it it disappears. This also happens if I attempt to open it again via the start menu, though if I go into Task Manager in both scenarios the Task will still be listed until I select End Task. Ending the Task, however, does not change the fact that when I attempt to open it, the icon will appear in the systray and then disappear when I attempt to mouse over it to actually turn it on.

Asked by midnightwyvern 13 hours ago

Last reply by gaguilera 12 hours ago

different location than selected

I've noticed a couple of times (while signing in to my amazon account) that my location is showing a location overseas, like "near Romania", when I've selected "Miami.. T… (read more)

I've noticed a couple of times (while signing in to my amazon account) that my location is showing a location overseas, like "near Romania", when I've selected "Miami.. That seems suspicious as to how secure/private my connection actually is.. Can someone explain why that happens, and is it safe?

thanks, t

Asked by jericho07 8 hours ago

  • Solved
  • Archived

"How do I cancel my Firefox Private Network subscription?" but all roads redirect to accounts.firefox.com/settings

I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Ne… (read more)

I know this is probably better handled by Mozilla support directly and not by volunteers, but I legitimately, uh, can't seem to find a way to cancel my Firefox Private Network subscription, and I don't know where else to turn.

First I tried the "cancel subscription" button in the renewal email, and that just redirects me to my account settings (accounts.firefox.com/settings) with no option to cancel it.

I've clicked the "Our support team is here to help you" link in the renewal email and it tries to send me to accounts.firefox.com/support which redirects to accounts.firefox.com/settings

I've followed the instructions here: https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-firefox-private-ne, and similarly, I just end up my account settings (accounts.firefox.com/settings), but there is no "subscriptions" area where I can cancel the subscription

I've tried falling back to contacting Mozilla as discussed in this article: https://support.mozilla.org/en-US/kb/help-i-still-have-questions, and still it just redirects me to my firefox account settings (accounts.firefox.com/settings) with seemingly no option to contact anyone

I'm currently in FF Dev 74 and I've tried disabling sync or signing in from a different browser (Brave) to test if it's some weird state issue between my browser and my account page, but that doesn't solve it.

I've tried revoking my FPN session from my account settings and then signing back in to see if that triggered some magic subscriptions area to pop up, but still nothing.

All roads just lead to accounts.firefox.com/settings, and the only options on there are "account picture, display name, secondary email, account recovery, 2fa, devices and apps, password, delete account"

I'm not quite sure what else to try at this point but any help would be appreciated

Asked by mackncheesiest 9 months ago

Answered by Eve 9 months ago

  • Locked
  • Archived

Payment cannot be processed

Hello there, I joined the waitlist before and have received the invitation email. However I my payment methods could not be processed while I was trying to subscribe to t… (read more)

Hello there,

I joined the waitlist before and have received the invitation email. However I my payment methods could not be processed while I was trying to subscribe to this service.

I am residing within the USA and I have tried 3 different cards issued by banks within the US, but it kept prompting an error message "Your transaction could not be processed. Please verify your credit card information and try again". I am sure the card information I typed in is correct and the banks do not deny the transactions (they didn't even receive the transactions).

I really appreciate any further instructions and solutions.

Aaron

Asked by Aaron 9 months ago

Last reply by Eve 9 months ago