Mozilla VPN Support Forum

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Hello,

I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wanted to cancel the subscription and get my money back. Apparently I misunderstood the procedure here and stupidly deleted my Mozilla account. But now I am unable to contact Mozilla to request a refund. Alternatively I would want to use Mozilla VPN for the year in the meantime, but this is also not possible anymore because of my deleted account...

Is there a solution here? So either request the refund of the money or restore the deleted account to be able to use the paid product after all?

Greeting,

Thomas.

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com