Mozilla VPN Support Forum

I currently have to use the same Mac (Catalina 10.15.7) for both work and personal use. The former requires that I use the work VPN (through Forticlient), however, when I disconnect from the Mozilla VPN or quit the app, I can't connect to the Internet or log in to my work VPN.

Is there a way that I can keep both VPNs and use them separately? Thanks for your help.

I'm just trying to find somebody at Mozilla or Firefox to ask a simple question........Which is-When I Google What's the best VPN, MozillaVPN Is'nt even mentioned?

VPN's have developed a pretty shady reputation. Does Mozilla have plans to raise the integrity of their VPN by joining the recently formed VPN Trust Initiative? I'm not sure what it's promising, but at least the "fair players" in the VPN business are moving toward some self-policing.

recently installed Mozilla VPN on my Ipad - version 12.4.9. Installation seemed to run fine. However in trying to use it after about 6 seconds it comes up with the message - "Unstable - check connection". After a while it then says "No signal - check connection". I am in New Zealand and have fibre wifi and no trouble on normal wifi. As it stands it is unusable so would appreciate suggestions.

Many thanks

David

I am trying to use Mozilla VPN on my Windows 10 machine but recently the program has become quite evasive. Once the program has been started, no program window appears, leaving only the taskbar notification icon. When mousing over the notification icon, the icon disappears. Despite this, the program is still reported to be running as a background process ion Task Manager, and the status of my network connection does not change throughout this process. In addition, neither starting/stopping/restarting the MozillaVPNBroker service nor running the program as an administrator seem to have any effect. I have already restarted the system, uninstalled and reinstalled the program multiple times, and performed a network reset. How can I get the program to work again?

Hello,

I recently started using Mozilla VPN about a week or so ago. I was using it on my Android phone and my Windows 10 computer. Everything was working fine, up until recently, where now whenever I try to open Mozilla VPN on Windows 10, it will not open. Sometimes, the icon will flicker in the notification bar in the bottom right corner, but then it will disappear.

I have tried deleting all Mozilla VPN viles, uninstalling the program, removing my computer from My Decides from the Mozilla VPN app on my phone, restarting my computer, and reinstalling Mozilla VPN using a fresh install from the Mozilla VPN twice, and it still is not working. It still works on my phone just fine.

Any help would be appreciated.

Need help with installation. Installer reports unexpected error installing this package. Error code 2503. After closing error message, second unexpected error message opens with error code 2502.

install program version not listed, download on July 31 PC - Windows 10 home Firefox - 79.0 64bit antivirus - Microsoft Windows Security (same errors if disabled) same errors after cold boot

Installed Mozilla VPN on Thinkpad E590, Win10 Pro x64. Went on to the website and set up an active user account and paid for the service. when i start the app, I have never been able to login to it, it just keeps circling at "Waiting for sign in and subscription confirmation". It open a browser window (have tried both firefox and edge and default) and has me sign in to the mozilla website. I do. I receive a "Please return to the Mozilla VPN app to complete setup" so I do exactly that. and I am right back where I started at ""Waiting for sign in..." etc. If i click "Cancel and try again"...it just does the same thing every time.

No adblockers, no popup blockers, no antivirus installed.

Ideas?

Problem is that I have just installed an Access Point router between my wired PC and the ethernet cable from my hub (virgin super hub 2) The setup works and can get internet on both the PC and the WIFI AC router, but when try and connect the Mozilla VPN it won't complete (message = couldn't start vpn) I hope my setup doesnt negate use of the VPN and hopefully its a setting on the AC router/modem, if anyone can help, that'd be great :)) Jubbs99 .png's attached

Hello,

I have recently upgraded my Windows 10 to Version 1909 (Windows 10 Pro, OS build 18363.959). Prior to the OS upgrade, Mozilla VPN was working fine. After the upgrade, when I started Mozilla VPN, the GUI was just a blank white screen with the title bar.

I have tried uninstall it, and then downloaded and installed the latest Mozilla VPN installer for Windows 10, but the result is still the same (ie, blank white screen).

I looked into Event Viewer but there is no error message.

The Mozilla VPN application is version 1.1.0.0.

Let me know if there is anything else that I can provide.

Thanks, Alex