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Unable to make payment

Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in … (read more)

Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in the UK so need to use my UK card. Any solution? Thanks.

Asked by rpmdr 8 months ago

Answered by edubon 8 months ago

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I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (read more)

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.

Asked by RNAlheid 8 months ago

Answered by edubon 8 months ago

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How do I delete my credit card information from my account?

I had several subscriptions from Mozilla, but I have cancelled all of them, and now I want to delete my credit card information from my account. I can see how to change/… (read more)

I had several subscriptions from Mozilla, but I have cancelled all of them, and now I want to delete my credit card information from my account. I can see how to change/update my payment information but I don't see how I can remove it. Please tell me I'm just overlooking the way to remove my personal credit card information and that Mozilla isn't holding it hostage with no ability for it to be removed. How do I delete a payment method?

Asked by arwenfreer 8 months ago

Answered by edubon 8 months ago

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VPN Subscription

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (read more)

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Asked by wm.stinson 8 months ago

Answered by MagsMoz 8 months ago

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Turning off Mozilla VPN on MacOS Big Sur, Firefox 87 removes internet connectivity

Hi, If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't conn… (read more)

Hi,

If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't connect to the internet. Restarting the Mac doesn't help.

Asked by ibrahimsargin 1 year ago

Answered by MagsMoz 1 year ago

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I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (read more)

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Asked by bshults1990 8 months ago

Answered by edubon 8 months ago

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No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (read more)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by seanwangley 8 months ago

Answered by seanwangley 8 months ago

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Mozilla VPN

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is: Can I use the VPN s… (read more)

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is:

  • Can I use the VPN services from Mozilla although I've registered with my account in the country where I'm living in?

I'd like to know about it because I'm really interested in use the VPN services here, I hope you'll implement it someday as well. Because also need the opportunity for us the latin American people to have access to the VPN services. It'll enhance our travel internet experience!

Asked by Nelson Romero 8 months ago

Answered by edubon 8 months ago

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Mozilla VPN

Will Mozilla VPN give me security from spyware such as Pegasus? Will it increase my bandwidth? https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through https:/… (read more)

Will Mozilla VPN give me security from spyware such as Pegasus? Will it increase my bandwidth? https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through

Asked by Ronny The Roc 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

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How does mozilla vpn relate to windows 10 network settings

I'm thinking of using Mozilla VPN. I currently have a network of 3 PCs at home so I can access my files on each, from either of the others. However, this works erratica… (read more)

I'm thinking of using Mozilla VPN. I currently have a network of 3 PCs at home so I can access my files on each, from either of the others. However, this works erratically - sometimes the system won't let me access them, for reasons I can't figure out. If I install VPN, will this make the situation better, or worse?

Asked by Richard 8 months ago

Answered by MagsMoz 8 months ago

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VPN email

I just purchased Mozilla VPN, but I accidentally entered my email address incorrectly so I can't access the download. I know...but how can I fix this?

Asked by batna1000 8 months ago

Answered by edubon 8 months ago

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Unable to Update Payment Information

Greetings, I believe I am unable to update my Mozilla VPN payment information. I've attached a screenshot where I thought was the place to update subscriptions in the Acc… (read more)

Greetings,

I believe I am unable to update my Mozilla VPN payment information. I've attached a screenshot where I thought was the place to update subscriptions in the Accounts Settings page. But it appears that subscriptions isn't even an option. How do I update payment information for Mozilla VPN?

To make things more confusing, clicking "Already a subscriber?" on the Mozilla VPN page claims that my account is not subscribed to Mozilla VPN. I moved recently so I'm wondering if the new address has something to do with it.

Thank you for any help with the matter.

Asked by leaflet757 8 months ago

Answered by leaflet757 8 months ago

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Mozilla VPN

If I install Mozilla VPN will I still be able to access the internet from countries that do not support Mozilla VPN?

Asked by dhuff 8 months ago

Answered by Ttox237 8 months ago

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‘Printer can't see the vpn. How can I get my wireless printer to see the vpn for ‘Firefox’ ?

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wi… (read more)

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wireless printers to recognize the Mozilla VPN network? Thanks, Loren

Asked by Loren Donaldson 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

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connection limits

I have 10 different devices but they aren't all used at the same time. So does the 5 device limit mean that only 5 devices can be used (registered to be used) or does it… (read more)

I have 10 different devices but they aren't all used at the same time. So does the 5 device limit mean that only 5 devices can be used (registered to be used) or does it mean that only those 5 registered devices can be used at any given time but if I shut one down a 6th device could then be connected?

Asked by Fred 8 months ago

Answered by gaguilera 8 months ago

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Amazon Prime Video app and Mozilla VPN

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it… (read more)

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it on. Are there any special settings I need to check or is Amazon just anti-Mozilla VPN?

Asked by heiwatekironin@gmail.com 8 months ago

Answered by gaguilera 8 months ago

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Mozilla vpn

My tablet was off for about 4months. Vpn was working fine then. Tablet went through updating all the aps. Now vpn won't connect. Stuck on confirming authorization and… (read more)

My tablet was off for about 4months. Vpn was working fine then. Tablet went through updating all the aps. Now vpn won't connect. Stuck on confirming authorization and times out. So read through the help topics and signed out of vpn, uninstalled, and downloaded and reinstalled. Signed back into vpn and get the same thing. My vpn works great on laptop and phone. My tablet is only one having issues. Tried several times over a few days to get vpn working. So now asking help if some has something else I can try. Not sure why vpn is having issues after update. Thank you for your time to help me out.

Asked by ls366er 8 months ago

Answered by gaguilera 8 months ago