Mozilla VPN Support Forum

Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal.

When I try to connect from the same physical location with my Android smart phone it just fails. The phone has WiFi turned on and the receiver is only 2 feet away.

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wireless printers to recognize the Mozilla VPN network? Thanks, Loren

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn but this will not work. Can you please contact i360 support <support @i-360.com> and resolve their issue of sending me downloads of zip files that i cannot open. Thanks for your immediate attention to this MAJOR PROBLEM for me. My email is ...

edited email from public and search/spam bots view on this community forum.

My tablet was off for about 4months. Vpn was working fine then. Tablet went through updating all the aps. Now vpn won't connect. Stuck on confirming authorization and times out. So read through the help topics and signed out of vpn, uninstalled, and downloaded and reinstalled. Signed back into vpn and get the same thing. My vpn works great on laptop and phone. My tablet is only one having issues. Tried several times over a few days to get vpn working. So now asking help if some has something else I can try. Not sure why vpn is having issues after update. Thank you for your time to help me out.

Can Mozilla vpn be installed on smart tv? I have firestick - Other vpn's can be installed on firestick tv, why can't mozilla vpn be installed on firestick?

Can some one please help, I have a mozilla vpn subscription, that says that the vpn can be installed on 5 devices, I simply cannot get it on my tv. I've tried several times to no avail.

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box pops up so I can use the toggle switch. Apparently, I need to turn it off so I can change a setting (Network settings - Local network access).

Please help me. Thank you, Katie

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess around with it, so I just want to end my "free" month. However, I can't even log into my Mozilla VPN account to cancel, as the service never properly configured with my WiFi. So I need someone to help me get this off my Apple desktop so I can get back to normal!

Ho do I speak or chat with a Mozilla agent?

I have been using Mozilla VPN for quite a while now. I have a love/hate relationship with it as I have to turn it off and on often throughout the day as certain websites will not work while the VPN is on. My question is, should I add Private Network to my system or should I switch to the Private Network instead of the VPN? I am a complete novice so I don't understand the technical issues, advantages or disadvantages between the two.

bold textPaid for VPN subscription on 1 July 2021 and again 1 Aug 2021 via paypal. Yet the VPN doesn't recognize me. How do i get the VPN to recognize my log in and subscription?