• Archived

Cannot start up Mozilla VPN

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phon… (read more)

I'm trying to start up Mozilla VPN on my windows 10. The app gets stuck on the 'waiting for sign in subscription confirmation'. The app works perfectly on my android phone but I have not been able to get it to work on my windows computer. I have tried restarting my computer, re-installing the Mozilla VPN app but hasn't worked yet.

Asked by naveenpr 2 years ago

Last reply by Astonished_Firefox_User 1 year ago

  • Archived

Killswitch persists after mozilla VPN is disabled AND UNINSTALLED. Internet connection completely broken and disabled without VPN.

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simp… (read more)

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simply clicking the Mozilla VPN logo -> disconnect. Then I tried to load the page again, and waited .... and waited... Turning the VPN back on restored the connection. I did this at least a dozen more times, to confirm that I couldn't just "disconnect" from the VPN. I understand that there is a "Killswitch" in a VPN intended to make sure that when a VPN connection is briefly interrupted, internet traffic doesn't flow around it, exposing your IP. That's well and good, but that killswitch should be disabled when I actively disable the VPN.

Weird, but ok, whatever. I'll just quit the program. Nope -> no internet. The only way I can go online is by turning Mozilla VPN back on, and then connect through the VPN. Then, and ONLY then can I access the internet at all.

Ok, so now I'm thinking it's time to uninstall this program from my computer entirely. Surely THAT will fix whatever damage it's done? Nope. Killswitch STILL persists. Even after I uninstall the program from my computer, the leftover killswitch is STILL making it impossible for me to access the internet outside of its VPN. The only way I can regain internet access is to re-install the program. I've power-cycled (rebooted) my machine several times, reinstalled and uninstalled the program again. Over and over again it's made clear: My machine can no longer access the internet in any way other than through Mozilla VPN. My system is effectively being held hostage by mozilla VPN and I can't turn this off. This is not ok. Please tell me how to fix this.

E: I should add that there's a good chance this is Apple's fault, since I'm using Big Sur, which has tons of other problems. I don't care who's fault this is, I just want my computer back to how it was, and clearly there's a problem with mozilla VPNs kill switch. Please tell me how I can disable it.

System info: OSX big sure 11.4 Firefox version 91.0 (64-bit)

Edited for brevity, and to note solution below will also affect other VPNs you may have already set up. You'll need to follow the instructions below, remove your other VPNs, and then reinstall them. Will it then be safe to re-install MozillaVPN again? I don't know and am not comfortable taking that risk. My system is back to how it was before downloading it, and it's going to stay that way for a while.

Asked by Bobby Bland 1 year ago

Last reply by only connect 7 months ago

  • Archived

No VPN on my desktop.

I have the Mozilla VPN on my laptop. I'm trying to get it on my desktop. I signed in to my Firefox account, but there is no Mozilla VPN in the tray and the Mozilla VPN in… (read more)

I have the Mozilla VPN on my laptop. I'm trying to get it on my desktop. I signed in to my Firefox account, but there is no Mozilla VPN in the tray and the Mozilla VPN instructions say. I've checked the taskbar icon setting and it is not a hidden icon either. Mozilla says I can have 5 devices. How do I add a device when the app is not visible/installed?

Moved from Firefox Desktop to Mozilla VPN

Asked by the-n 2 years ago

Last reply by Andrew 1 year ago

  • Archived

Windows 11 and Mozilla VPN

Hello all. My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually startin… (read more)

Hello all.

My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually starting the service and I get a path not found error. Has anyone else seen this? Have a fix? I'm assuming Microsoft either broke something, or is actively preventing this from operating.

Hoping it will get ironed out before the full release of Windows 11 but thought I'd ask here in case anyone had more info on the issue.

Thank you

Asked by starrunner2950 1 year ago

Last reply by fbuccino 9 months ago

  • Archived

VPN installation blocked by Win 10 SmartScreen

Win 10 SmartScreen "Run Anyway" selection results in notification from Windows Installer: "This installation package could not be opened.." Can't install Mozilla VPN o… (read more)

Win 10 SmartScreen "Run Anyway" selection results in notification from Windows Installer: "This installation package could not be opened.." Can't install Mozilla VPN on PC. Please advise.

Asked by croonstunes 1 year ago

Last reply by user3720726 1 year ago

  • Archived

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and … (read more)

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and it shows me my normal IP address. The VPN and application were working fine until I had to restart my computer. I have tried reinstalling the program only to be met with the same problem.

Asked by josh.timothy1 2 years ago

Last reply by Sempusa 1 year ago

  • Archived

Newly installed Mozilla VPN froze, can't uninstall, can't access internet

Just installed Mozilla VPN on MacBook Pro (M1 chip) and it froze, won't budge or uninstall ("the wheel" is not there), can't access internet on Firefox or other browser. … (read more)

Just installed Mozilla VPN on MacBook Pro (M1 chip) and it froze, won't budge or uninstall ("the wheel" is not there), can't access internet on Firefox or other browser. What do I do to remove it and all its files so I can use Firefox, Safari, Google, or any other browser again?

Asked by Oliver Cooperman 12 months ago

Last reply by erik.trom 9 months ago

  • Archived

Can't Request a Refund for VPN

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Acco… (read more)

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Accounts" home page. There is no "form" that comes up. It doesn't matter what menu I select "Contact Us" from, it always reverts back to my "Firefox Accounts" page.

Asked by tjbruno 1 year ago

Last reply by Borutonextgenerationofnaruto 1 year ago

  • Archived

Android app does not run in the background when swiped and disconnects itself after a while

I am running the Mozilla VPN Android app on two phones: Xiaomi Poco F1 and Xiaomi Mi 8 On both phones the app does not continue running in the background if I swipe it (a… (read more)

I am running the Mozilla VPN Android app on two phones: Xiaomi Poco F1 and Xiaomi Mi 8

On both phones the app does not continue running in the background if I swipe it (and close it) from the running apps screen. Most VPN apps, including the Mullvad VPN for example, remain active and persist when closed like that and continue running in the background. I've checked permissions on the phones and nothing seems to be blocking the Mozilla VPN app.

Has anyone else experienced the same problem and if so, did you manage to resolve it somehow?

Additionally, the VPN disconnects from time to time, especially over night. This happened with Mullvad too, so I'm not sure what exactly is causing it. I have my Android system settings for VPN enabled for Always on but it still happens. Any ideas how to resolve that one too?

Asked by Ford Prefect 1 year ago

Last reply by captain numerica 1 year ago

  • Archived

VPN disconnect

My VPN interrupts the internet seconds after I connect. I do NOT understand the process of copying the VPN logs and pasting it into the tiket. Can you explain it better?… (read more)

My VPN interrupts the internet seconds after I connect. I do NOT understand the process of copying the VPN logs and pasting it into the tiket. Can you explain it better?

Other thing. When I intent to sign on on my account Do not allow me to enter. Last time they asking me for code sent to durani70... but never received. Then I found it was send to the email that I removed. What´s going on? But please the VPN is important to me. If I can solve the problem I will cancel it.

Asked by ivyduran 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Grandfathered into a subscription to Mozilla VPN, but subsription will not work.

I was recently grandfathered into a subscription of $5/month, and I am having an error message now on Mozilla VPN saying that I am not subscribed and should start a subsc… (read more)

I was recently grandfathered into a subscription of $5/month, and I am having an error message now on Mozilla VPN saying that I am not subscribed and should start a subscription, even though I just got a bill from Apple (where I started the subscription) today. I don't know what caused this, but I am frustrated that I am being billed for a product that will not work.

Asked by Blake 1 year ago

Last reply by Tim Mattison 11 months ago

  • Archived

Linux Mozilla VPN keeps crashing

Not sure what happened, it was working fine last week. Turned on the system today and it just crashes, window pops open for a second and closes. I read up on this error b… (read more)

Not sure what happened, it was working fine last week. Turned on the system today and it just crashes, window pops open for a second and closes. I read up on this error but it seems to indicate it's trying to access something outside of it's permission range:

~$ mozillavpn

Segmentation fault (core dumped)

So I ran it elevated (sudo), just to test, it works but it's not supposed to run this way.

I uninstalled, reinstalled, same results. I uninstalled, renamed the ./mozilla/firefox folder to wipe settings, reinstalled same effect.

Asked by ptuchtenhagen 1 year ago

Last reply by Zane Selvans 1 year ago

  • Archived

Signing Up For Mozilla VPN

Hello -- Sorry if this is a double post. When I try to purchase Mozilla VPN, I get the following error message in a big red banner: Your transaction could not be processe… (read more)

Hello --

Sorry if this is a double post.

When I try to purchase Mozilla VPN, I get the following error message in a big red banner:

Your transaction could not be processed. Please verify your credit card information and try again.

I've tried with 2 different credit cards, I'm using Firefox on a Windows 10 desktop and I do have a Firefox account. Am I doing something wrong or is the problem elsewhere?

Thanks in advance

Regards, Nick Marasco

Asked by nick.firefox1 1 year ago

Last reply by Eve 1 year ago

  • Archived

Does Mozilla VPN support Tor and/or P2P services?

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wonde… (read more)

Hey as per topic, I'm currently using ProtonVPN which I get at a prorate due to having ProtonMail, so I pay $6 for VPN and Mail. Their VPN supports P2P and Tor, I'm wondering if the same is true for Mozilla VPN. It doesn't explicitly state it does, or does not. In fact it doesnt' cover the topic.

Thanks

Asked by korefuji 2 years ago

Last reply by schreib 1 year ago

  • Archived

Vuze throwing ERROR: socket Selector.open()

Hi, I get the following error while use Vuze when connected using Mozilla VPN. ERROR: socket Selector.open() failed 10 times in a row, aborting. Azureus / Java is likely … (read more)

Hi,

I get the following error while use Vuze when connected using Mozilla VPN.

ERROR: socket Selector.open() failed 10 times in a row, aborting. Azureus / Java is likely being firewalled!

However, there is no issue if I use another VPN (currently ExpressVPN) and it is perfectly working fine.

So I don't think there any firewall in my antivirus or something.

Any suggestions how to fix this?

Thanks in advance.

Asked by BlueBird 1 year ago

Last reply by MagsMoz 11 months ago

  • Archived

probleme with vpn instal software

Hi, I can't instal the mozilla vpn, I have this error message : Service 'Mozilla VPN (broker)' (MozillaVPNBroker) failed to start. Verify that you have sufficient privile… (read more)

Hi, I can't instal the mozilla vpn, I have this error message :

Service 'Mozilla VPN (broker)' (MozillaVPNBroker) failed to start. Verify that you have sufficient privileges to start system services.

That's my computer I am Admin on ( I'm sure about that)

I think the probleme is the fact that I use Windows 7

Help me please

Thanks

Asked by pierreverove7 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Mozilla VPN

I purchased Mozilla VPN but I have to install it afresh EVERY DAY. When I install VPN, a small popup window opens and announces VPN is on - or VPN is off, one or the othe… (read more)

I purchased Mozilla VPN but I have to install it afresh EVERY DAY. When I install VPN, a small popup window opens and announces VPN is on - or VPN is off, one or the other and from that point I can turn it on if it is off and things are fine for a few hours at which point the popup vanishes and I have to install VPN all over again to get it working. I am tempted to issue a VISA chargeback on my monthly fee and go to another provider for VPN, one that, I would hope, would be more reliable. VPN does me no good overall if it's shutting itself down all the time. I paid for a service that is vitally important to me and I'm not getting that service. I'm getting unreliable and therefore meaningless service. If I want to spend money on nothing I would much rather give it to a Will Work for Food guy or a bag lady. I need an easy fix for this issue or a new provider.

Asked by naturestrust 1 year ago

Last reply by SUMOsJR 1 year ago