• Solved
  • Archived

"attempting to confirm connection" fails on Windows 10

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Dou… (read more)

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Double-checked in settings Windows 10 to make sure it had permission.

I am currently on a private (home) network. Mozilla VPN starts with message "masking connection and location". It then displays message "attempting to confirm connection". It pauses there for a couple of minutes before failing. In quick succession, I get a message about "disconnecting" then "unmasking".

Any suggestions?

Asked by wmchristie 1 year ago

Answered by wmchristie 11 months ago

  • Solved
  • Archived

Program won't load in windows 10

VPN program won't load. Had it for a month, stopped working yesterday. Uninstalled/reinstalled, verified all directories were removed, did a registry scan and removed the… (read more)

VPN program won't load. Had it for a month, stopped working yesterday. Uninstalled/reinstalled, verified all directories were removed, did a registry scan and removed the registry entry.

Using Windows 10, when I launch the app it does nothing, no window opens.

Asked by dughoward 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

Firefox does not trust fpn.firefox.com

When I select the Mozilla VPN option from Mozilla web site, I am directed to sign in to my account. When I attempt to sign in, Firefox - the browser - warns me that Fire… (read more)

When I select the Mozilla VPN option from Mozilla web site, I am directed to sign in to my account. When I attempt to sign in, Firefox - the browser - warns me that Firefox does not trust fpn.firefox.com because it does not trust the certificate. So, I don't trust it either.

Asked by robert.c.hinds 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Can you switch the Mozilla VPN to ON automatically on application startup?

NOTE : This is not referring to loading the application at startup of the operating system I can't find a way to make Mozilla VPN software automatically switch to ON when… (read more)

NOTE : This is not referring to loading the application at startup of the operating system

I can't find a way to make Mozilla VPN software automatically switch to ON when the application starts, I would like this to be an option if possible, unless I am missing something? I am running the Windows 10 and iPhone versions of the application, and I cannot make either of them start automatically.

Does anyone know how to do so? Or is this going to be part of a future update to the service?

Asked by Leon 1 year ago

Answered by Eve 1 year ago

  • Solved
  • Archived

Mozilla VPN install

Need help with installation. Installer reports unexpected error installing this package. Error code 2503. After closing error message, second unexpected error message ope… (read more)

Need help with installation. Installer reports unexpected error installing this package. Error code 2503. After closing error message, second unexpected error message opens with error code 2502.

install program version not listed, download on July 31 PC - Windows 10 home Firefox - 79.0 64bit antivirus - Microsoft Windows Security (same errors if disabled) same errors after cold boot

Asked by Dont Spam 2 years ago

Answered by Andrew 2 years ago

  • Solved
  • Archived

Amazon Prime Video app and Mozilla VPN

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it… (read more)

Saw the posted question about APV and VON but the answer did not fix my issues with app. APV sees the Mozilla VPN and won't allow me to download any of my content with it on. Are there any special settings I need to check or is Amazon just anti-Mozilla VPN?

Asked by heiwatekironin@gmail.com 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

Is Firefox VPN planning on supporting port forwarding?

Does Firefox VPN plan on implementing this feature? I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN. … (read more)

Does Firefox VPN plan on implementing this feature?

I would really appreciate being able to forward an internal port to the internet while protected by Firefox VPN.

Asked by fkejbgrsobhhtwvb 2 years ago

Answered by Eve 2 years ago

  • Solved
  • Archived

Mac 10.13 (high sierra) download link

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13? Thank… (read more)

Just bought the service, It was not mentioned that 10.14 is the lowest the VPN supports now. Does anyone know how to access a version of the VPN that allowed 10.13?

Thanks in advance!

Asked by sam rad 1 year ago

Answered by sam rad 1 year ago

  • Solved
  • Archived

vpn not confirming connection

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in publ… (read more)

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in public wifi as well as my home wifi. my win10 desktop has no vpn issue on the home wifi. any suggestions??

Asked by kybartdude 1 year ago

Answered by MagsMoz 1 year ago

  • Solved
  • Archived

Mozilla VPN for Windows 10 won't start.

Hello, I recently started using Mozilla VPN about a week or so ago. I was using it on my Android phone and my Windows 10 computer. Everything was working fine, up until r… (read more)

Hello,

I recently started using Mozilla VPN about a week or so ago. I was using it on my Android phone and my Windows 10 computer. Everything was working fine, up until recently, where now whenever I try to open Mozilla VPN on Windows 10, it will not open. Sometimes, the icon will flicker in the notification bar in the bottom right corner, but then it will disappear.

I have tried deleting all Mozilla VPN viles, uninstalling the program, removing my computer from My Decides from the Mozilla VPN app on my phone, restarting my computer, and reinstalling Mozilla VPN using a fresh install from the Mozilla VPN twice, and it still is not working. It still works on my phone just fine.

Any help would be appreciated.

Asked by ethanpistella 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

VPN login and Logout question

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logou… (read more)

When using Mozilla VPN on my IOS- do I need to open the VPN app each time and Login to toggle the VPN on and then when I am done utilizing the internet do I need to logout of the VPN app. How exactly does this work?

I have already downloaded the VPN app and toggled the button to ON.

Thanks

Asked by Echo 1 year ago

Answered by mcalidonio 1 year ago

  • Solved
  • Archived

mozilla vpn update

I don't think my VPN has been upgraded to latest (with multi hop, etc.) I see no upgrade option when I activate the VPN service.

Asked by wepage 1 year ago

Answered by edubon 1 year ago

  • Solved
  • Archived

Windows 10 loading issues

I have been using Mozilla VPN for a while now and it stopped working all of a sudden. I updated to 21H1 to see if that might have been causing an issue but the applicatio… (read more)

I have been using Mozilla VPN for a while now and it stopped working all of a sudden. I updated to 21H1 to see if that might have been causing an issue but the application no longer loads. I followed the guide from the thread here and I am still unable to load the application.

Asked by wzrd 1 year ago

Answered by wzrd 1 year ago

  • Solved
  • Archived

VPN not connecting on Win 10

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I… (read more)

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I've tried various locations to no avail. Works fine on my Android phone going in on the VPN using the same IP. Have tried restarting.

Asked by shnelson54 1 year ago

Answered by jzapata1 1 year ago

  • Solved
  • Archived

Mozilla VPN compatibility with Ubuntu releases

Hi, I note that a Mozilla VPN package has just been released for Ubuntu Focal (20.04). Are there any plans to provide a package for Bionic (18.04)? I am reluctant to upgr… (read more)

Hi, I note that a Mozilla VPN package has just been released for Ubuntu Focal (20.04). Are there any plans to provide a package for Bionic (18.04)? I am reluctant to upgrade my system at the moment. Thanks. Jeremy

Asked by jeremy33 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (read more)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by seanwangley 1 year ago

Answered by seanwangley 1 year ago