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  • Archived

VPN is a dud and won't load anymore!

I've been using Mozilla VPN that I pay for, or course, and had been happy with it until a few days ago when suddenly it will no longer load and activate. I also get - day… (read more)

I've been using Mozilla VPN that I pay for, or course, and had been happy with it until a few days ago when suddenly it will no longer load and activate. I also get - day after day - a notice at the top of the unactivated VPN popup, UPDATE NOW ... but the VPN will NOT update. Please advise - I can't even find a spot at which to discontinue MOZILLA VPN so that I can buy a more reliable VPN service. This has been going on for a week. Thanks. ????????????????????

Asked by derekclontz 1 year ago

Last reply by derekclontz 1 year ago

  • Archived

Paying for VPN

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in U… (read more)

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in USD. I'm not able to change the default payment to USD. How can I subscribe and download VPN??? Thanks, MIke

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mike 11 months ago

Last reply by mcalidonio 8 months ago

  • Solved
  • Archived

Getti/ng Mozilla VPN on second tablet

I have installed Mozilla VPN and used it a couple of times on my laptop to ue. I have also paid for it I think, I certainly provided my card details. All this happene… (read more)

I have installed Mozilla VPN and used it a couple of times on my laptop to ue. I have also paid for it I think, I certainly provided my card details. All this happened earlier this week. I am trying to use it on my tablet. Help says go to this link (vpn.etc) , login to your account and then download VPN. Sounds good but it doesn't happen - instead I'm asked to start a subscription and give my card details and agree to a second lot of charges. I don't think it's a confidence trick but it could be. I signed up for Mozilla VPN on the understanding that I could use it on 5 devices or profiles. Hope you can sort me out, thanks.

Asked by peterjralph1 1 year ago

Answered by jzapata1 1 year ago

  • Archived

The VPN will not stay on

I noticed on my iphone the VPN will not stay in the on position. I have to turn it on. But my biggest problem is on my computer where it is imposible to keep it on for mo… (read more)

I noticed on my iphone the VPN will not stay in the on position. I have to turn it on. But my biggest problem is on my computer where it is imposible to keep it on for more than a second or 2. It just reverts to the off position immedietely after turning it on. I think I will have to cancel as this offers absolutely no protection to my devices.

Asked by carolyna 1 year ago

Last reply by gaguilera 1 year ago

  • Solved
  • Archived

Are there plans to make Nevada one of the states that you offer to be the location of login?

I am wondering if you will ever offer Vegas or Reno as cities of origin for the VPN? Meaning I am in a different state and wish to appear as if I am in Nevada. Is this op… (read more)

I am wondering if you will ever offer Vegas or Reno as cities of origin for the VPN? Meaning I am in a different state and wish to appear as if I am in Nevada. Is this option in the works for the future, and if so when can we expect it? Thanks

Asked by Just One User 1 year ago

Answered by gaguilera 1 year ago

  • Solved
  • Archived

vpm help

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account… (read more)

I cannot install vpn. I have tremors but cannot find a number to call. the last two days VPN login said incorrect password. I changed it to same password on the account. I do not see how I install it or do a setup. Please refund my payment as I have spent hours and have had no success. Please inform me if someone has corrected my problem. Sorry for the confusion. Thank you.

Asked by KnightOut 9 months ago

Answered by jonzn4SUSE 9 months ago

  • Solved
  • Archived

‘Printer can't see the vpn. How can I get my wireless printer to see the vpn for ‘Firefox’ ?

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wi… (read more)

I just purchased and downloaded Mozilla VPN. The computer finds the internet just fine, but my wireless printers are not connecting to the vpn network. How do I get my wireless printers to recognize the Mozilla VPN network? Thanks, Loren

Asked by Loren Donaldson 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

the i360 software company states they do not support mozilla. Will you please contact them. I was getting ready to sign up for mozilla vpn but cannot until a resolution occurs Thanks.<support @i-360.com>

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn bu… (read more)

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn but this will not work. Can you please contact i360 support <support @i-360.com> and resolve their issue of sending me downloads of zip files that i cannot open. Thanks for your immediate attention to this MAJOR PROBLEM for me. My email is ...


edited email from public and search/spam bots view on this community forum.

Asked by barry.wagner 8 months ago

Last reply by mcalidonio 8 months ago

  • Solved
  • Archived

Firefox VPN and Eblocker possible?

Hello to everyone. I'm using an Eblocker www.eblocker.org Ihis is a hardware kind of firewall. Tried NordVPN and others, but didn't work. Any chance to get Firefox VPN up… (read more)

Hello to everyone. I'm using an Eblocker www.eblocker.org Ihis is a hardware kind of firewall. Tried NordVPN and others, but didn't work. Any chance to get Firefox VPN up and running?

Best regards Wolfgang

Asked by Wolfgang 1 year ago

Answered by jzapata1 1 year ago

  • Archived

Need help turning VPN on/off

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box po… (read more)

I can't connect to my printer since installing Mozilla VPN on my desktop yesterday. I've read the article about how to turn it on/off but I can't get to where the box pops up so I can use the toggle switch. Apparently, I need to turn it off so I can change a setting (Network settings - Local network access).

Please help me. Thank you, Katie

Asked by katie20 8 months ago

Last reply by mcalidonio 8 months ago

  • Archived

No Password

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Asked by chris.g.stoddard 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Language

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to E… (read more)

I installed firefox vpn it showed luxumberg as the location. Now when I open msn.com it comes up in a foreign language. I checked firefox settings and they are set to English (US). How do I change the language so it comes up english always?

Asked by keith82 10 months ago

Last reply by mcalidonio 8 months ago