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Locked out cancelled Firefox+MozillaVPN; lost 2-Factor Auth; Need to stop VPN payments bein taken from my bank

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla … (read more)

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Asked by li3le4ren2 1 year ago

Last reply by gaguilera 1 year ago

  • Solved
  • Archived

Mozilla VPN

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is: Can I use the VPN s… (read more)

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is:

  • Can I use the VPN services from Mozilla although I've registered with my account in the country where I'm living in?

I'd like to know about it because I'm really interested in use the VPN services here, I hope you'll implement it someday as well. Because also need the opportunity for us the latin American people to have access to the VPN services. It'll enhance our travel internet experience!

Asked by Nelson Romero 1 year ago

Answered by edubon 1 year ago

  • Archived

Hi got little trouble paid Mozilla VPN suscription....But account dont match!

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription,… (read more)

Hi everyone first time I m here happy to know this community is live....Well I explain quickly, I purchased with my Visa card a 30 days (monthly) mozilla VPN suscription, since cannot install it as it seems like I did not use my account to buy it.

Someone maybe knows where I can check which email I used to get VPN?

Thsnks in advance....:)

Asked by Mycrypto 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

No Password

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a passwor… (read more)

I did a dumb thing and need help recovering. I purchased the Mozilla VPN and it asked for a email. I thought it was creating an account but it never asked for a password. After the transaction it said an email was sent to that new xxx@mozilla.com email. So now I have a mozilla email that is not associated with an account, nor a password. I am stuck trying to figure out how to access that email. I did create a FireFox account using a gmail account and tried using the mozilla email address as the secondary email but it said that email was already used. Any pointers would be appreciated.

Asked by chris.g.stoddard 1 year ago

Last reply by MagsMoz 1 year ago