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  • Solved

Logins not visible in web browser but still available on mobile. sync won't fix it.

I have 2 smartphones and 1 computer connected / synced to ONE Firefox profile. After 5 weeks not using my computer today this happened. I booted (as always) opened Fire… (read more)

I have 2 smartphones and 1 computer connected / synced to ONE Firefox profile. After 5 weeks not using my computer today this happened.

I booted (as always) opened Firefox (updated to the newest version 77.0.1 (64 bit) Profile prompts me to login (? strange, but ok) No "visible" change (bookmarks aso still there)

BUT all saved passwords are gone on my web browser. THOUGH passwords are still saved on my 2 mobile devices

      • checked online for solutions but in vain ***

logins.json or other files not corrupted (dated -today- (when I logged in) key3.db / key4.db not corrupted (dated 2018 - same folder)

Profile reads hnuwrbm3.default

Before I un-/re-install Firefox, I was wondering if there is another fix, as the passwords are safe and sound on my 2 mobile devices (un/re connected and synced twice already just in case)

Thanks (I am using Avira - which has never been a problem)

Again, before, everything was fine - 5 weeks not using computer - now I got this problem. I have not done anything except opening firefox and being prompted to login again (which usually does not happen)

Asked by Umi 3 months ago

Answered by Umi 3 months ago

  • Locked

I want to get rid of Firefox Lockwise

I can't get in to some of my accounts because I keep getting asked for my master password, and I don't know if I even have one. duplicate. https://support.mozilla.org/en-… (read more)

I can't get in to some of my accounts because I keep getting asked for my master password, and I don't know if I even have one.

duplicate. https://support.mozilla.org/en-US/questions/1298037

Asked by Elva Santos 1 month ago

  • Solved

Firefox LockWise removed all my saved logins, but I still have them on mobile for now. Can I export them from the app?

So I was using lockwise just this morning but this afternoon I tried to log in to a website and it wouldn't auto fill, so I went to lockwise and it only had 2 logins. Whe… (read more)

So I was using lockwise just this morning but this afternoon I tried to log in to a website and it wouldn't auto fill, so I went to lockwise and it only had 2 logins. When I went to mobile I noticed that I still had all my logins from before, but it started to sync so I shut off wifi. I restarted my pc but my logins still aren't there. Is there a way to export my logins from mobile or to override my desktop firefox with the old data?

Asked by SirLotsaLocks 1 month ago

Answered by SirLotsaLocks 1 month ago

  • Solved

No Prompt for Lockwise Master Password

Just bought a new computer - installed firefox Lockwise on this computer is working WITHOUT me entering the master password. On my other WIN10 computers I open firefox an… (read more)

Just bought a new computer - installed firefox Lockwise on this computer is working WITHOUT me entering the master password. On my other WIN10 computers I open firefox and then have to enter a master password to get lockwise to work. I would like to turn that feature "on" Thoughts?

Asked by scottgary 2 months ago

Answered by cor-el 2 months ago

  • Solved
  • Archived

Lockwise app for Android won't sync login info

I've installed Lockwise on my Fairphone 2 (Android 7.1.2, Firefox 68.6), and on my Macbook Pro (OSX 10.11.6, Firefox 74). Firefox is set to sync Logins and Passwords on b… (read more)

I've installed Lockwise on my Fairphone 2 (Android 7.1.2, Firefox 68.6), and on my Macbook Pro (OSX 10.11.6, Firefox 74). Firefox is set to sync Logins and Passwords on both devices, and I've force-synced on both. Lockwise on my MacBook shows all my saved logins, but the Lockwise app on my phone says "No logins found".

Am I missing something?

Asked by mfolkerson 6 months ago

Answered by mfolkerson 6 months ago

  • Solved

how different devices can decrypt same data ?

it is said here that synced data is encrypted to save privacy and protect against identity theft . https://support.mozilla.org/en-US/kb/firefox-lockwise-and-privacy but i… (read more)

it is said here that synced data is encrypted to save privacy and protect against identity theft . https://support.mozilla.org/en-US/kb/firefox-lockwise-and-privacy

but if the synced data is encrypted by device A and sent to mozilla server for saving, how does device B able to decrypted the data received from mozilla after signing in ? this can be possible only if the encryption happens at mozilla server side and not the device itself .

doesn't this means mozilla server as well able to decrypt the data and read it ? so you can read all my passwords i synced through you ?

Asked by yakoub.abaya 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Cannor change master password as the current master password is not filled.

Cannor change master password as the current master password is not filled - refer to Firefox change master password.png and Firefox change master password 1.png for the … (read more)

Cannor change master password as the current master password is not filled - refer to Firefox change master password.png and Firefox change master password 1.png for the error message

I'm using Firefox v75.0 6-bits. On Android all works well

According to the privacy overview I have 131 logins, in Lockwise 0 (zero)

Can you help?

Asked by wlaeven 5 months ago

Answered by cor-el 5 months ago

  • Solved

Help for Computer Dummy

Hi I need help to understand how to decipher the info stored inside the Old Firefox Data folder. Looking for old passwords, but it all looks Greek to me... Sigh! I need … (read more)

Hi

I need help to understand how to decipher the info stored inside the Old Firefox Data folder. Looking for old passwords, but it all looks Greek to me... Sigh! I need 'finding passwords for Dummies' in Old Firefox Data folder. Any help appreciated. Maggie Mae

Asked by Maggie Mae 1 month ago

Answered by cor-el 4 weeks ago

  • Solved

lockwise passwords gone, second time in 3 days

Yesterday my laptop froze and I had to restart, after I rebooted all saved logins in lockwise were gone. I re-entered all essential passwords. Same thing happened today (… (read more)

Yesterday my laptop froze and I had to restart, after I rebooted all saved logins in lockwise were gone.

I re-entered all essential passwords.

Same thing happened today (all passwords gone after a system freeze)

When I boot up my other laptop and use sync, all passwords are still there, but my main laptop refuses or is unable to sync and recover my passwords.


I'm using ubuntu linux with firefox 76.0.1

Asked by ronny.valkeneers 3 months ago

Answered by cor-el 3 months ago

  • Solved
  • Archived

Reseting lockwise password without loosing locallly stored passwords

I have many passwords stored in my local Firefox profile and it's connected to Firefox account synchronization. Unfortunately I've lost my password for the Firefox accoun… (read more)

I have many passwords stored in my local Firefox profile and it's connected to Firefox account synchronization. Unfortunately I've lost my password for the Firefox account long time ago. Now I want to use Firefox Lockwise on my iPhone with all my passwords from desktop so I need to reset the account password. The warning tells that this action will remove all my stored passwords but it doesn't tell what will happen with my locally stored passwords in Firefox profile (btw I also use master password to encrypt them). So what should I do to reset Firefox lockwise account password but keep all my desktop-stored passwords and sync them back to the lockwise account after reset?

Asked by wvlad 6 months ago

Answered by jscher2000 6 months ago

  • Solved

websites saved in Lockwise display wrong website info

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costc… (read more)

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costco.com is listed as m.costco.com and att is listed as m.att.com Obviously I'm not about to click on something that doesn't look right. I'm wondering if these are fake websites?

When I contact the company they say they don't use anything with an m. in front of their website name

Really appreciate your help!

Asked by Lynndyg 1 month ago

Answered by cor-el 1 month ago

  • Solved

Firefox Lockwise Master password set, but doesn't ask for it when seeing 'Saved Logins'

Hello, Mozilla Support! I am using Firefox 79.0 Desktop app for Mac. Today, I set a master password for my Saved Passwords, because I just found out that just anyone can … (read more)

Hello, Mozilla Support!

I am using Firefox 79.0 Desktop app for Mac.

Today, I set a master password for my Saved Passwords, because I just found out that just anyone can open 'about:logins' and see my saved logins. So, I set a master password.

After setting the master password, I opened 'about:logins', and it didn't ask for the master password. I also tried going to Preferences > Privacy & Security > Saved Logins, and it didn't ask for the master password either.

Please fix this! Thanks in advance!

Asked by AlphaRacer 1 month ago

Answered by cor-el 1 month ago

  • Solved

can not see my saved passwords after update and login

Just updated to Firefox 76.0 (Prior version of Firefox is working perfectly both viewing and copying passwords) Successfully logged into my Firefox account using prior pa… (read more)

Just updated to Firefox 76.0

(Prior version of Firefox is working perfectly both viewing and copying passwords)

Successfully logged into my Firefox account using prior password.

All of my prior saved passwords and logins are correctly saved. (But not visible when clicking on the EYE icon.)

When I try to view any of the passwords by clicking on the EYE icon, I get a request to login. There is no combination of username and password that works.

I also am unable to copy the password.

I desperately Need help to actually see my passwords, and copy my password (by clicking on the copy button) or by clicking on the EYE icon.

I completely deleted the entire Firefox installation. I reinstalled Firefox from scratch. I successfully logged on to the Lockwise (?) Log in. It says I am correctly logged in.

Passwords remain unavailable for me to view, or copy. Clicking on the EYE icon yields another request for login. No combination of username and password that I can supply works.

Thanks in advance for taking the time to read this. Would very much appreciate any help you can offer.

JG

Asked by incoming 4 months ago

Answered by Andrew 4 months ago

  • Solved
  • Archived

Synchronizing never ends on Android 10

On a newly setup Pixel 4 I installed Lockwise and connected it successfully to my Firefox account using my password, then my authenticator app (I had to switch from Lockw… (read more)

On a newly setup Pixel 4 I installed Lockwise and connected it successfully to my Firefox account using my password, then my authenticator app (I had to switch from Lockwise to the authenticator then back to Lockwise) since I use 2FA. Then it gets stuck at a stage where it synchronizes but never ends.

I tried disconnecting / reconnecting. Nothing changes. And by the way, my Firefox for Android has an issue with Sync has well (https://support.mozilla.org/fr/questions/1272644) I don't know if it's related.

I can't make a screenshot, it's forbidden but basically I've got no logins in it, and there is this bar at the bottom that says it's syncing.

I have the Play Store version installed released on October 31st.

Asked by Timothée 10 months ago

Answered by Timothée 10 months ago

  • Solved

Nom d'utilisateur et mot de passe

Bonjour, Comment retrouver son nom d'utilisateur et mot de passe dans firefox lockwise pour avoir accès aux mots de passe enregistrés car avant j'avais accès directement … (read more)

Bonjour, Comment retrouver son nom d'utilisateur et mot de passe dans firefox lockwise pour avoir accès aux mots de passe enregistrés car avant j'avais accès directement Merci de votre retour Cordialement

Asked by danielcouget 4 months ago

Answered by JustSecurity 4 months ago