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Passwords in firefox lockwise are not showing.

Hello, I got a problem for about few weeks. I got many saved passwords in FF lockwise and I can not see them, nor to export them. This is happening in desktop. In mobile … (read more)

Hello, I got a problem for about few weeks. I got many saved passwords in FF lockwise and I can not see them, nor to export them. This is happening in desktop. In mobile I do not have problem. Could you please help?

Thank you!

Asked by Dionysios Str 2 days ago

Last reply by cor-el 23 hours ago

saved logins are gone.

hi there. I have some serious issues here. My lockwise is empty........ I tried to recover my profile folder thru Time Machine, but it stays empty.. Is there anyone out t… (read more)

hi there. I have some serious issues here. My lockwise is empty........

I tried to recover my profile folder thru Time Machine, but it stays empty..

Is there anyone out there who can help me with this?

you can directly contact me on schocoma@icloud.com.

Asked by coen.schouten 2 months ago

Last reply by CMECb.ka 4 days ago

Saving logins and Passwords

I just tried to save a commonly used login and password to Lockwise, and it keeps telling me that an error has occurred, and locks up everything. Can you please tell me w… (read more)

I just tried to save a commonly used login and password to Lockwise, and it keeps telling me that an error has occurred, and locks up everything. Can you please tell me what I'm doing wrong ? Thanks a bunch in advance !

Asked by steven33hoke 1 week ago

Last reply by cor-el 5 days ago

Firefox Lockwise | What if i'll get a virus?

What if I get a virus on my computer? Then all passwords will simply fall into the hands of intruders, or is there some kind of protection against this? P.s. sorry for th… (read more)

What if I get a virus on my computer? Then all passwords will simply fall into the hands of intruders, or is there some kind of protection against this? P.s. sorry for the wrong topic, just doesn't found any, what will really my question.

Asked by @Standy 1 week ago

Last reply by @Standy 1 week ago

PLS HELP!! Lockwise

Lockwise was working perfectly up until about a week ago on my Iphone SE.. I went to click the key to retrive a password one day, and it said I needed to log-in.. Okay, i… (read more)

Lockwise was working perfectly up until about a week ago on my Iphone SE.. I went to click the key to retrive a password one day, and it said I needed to log-in.. Okay, it logged me out, no biig deal.. But it keeps saying my password is incorrect. I go on my PC and login with the same password, no problem, so i know the password is correct. I tried it at least 5 times, multiple days, and I still can't login on the app on my phone. It lets me log in on the browser on my phone with the same password no problem as well.. What is going on with the app???

Asked by lyrra 1 week ago

Last reply by cor-el 1 week ago

Username & Passwords

As of today all of my user names and passwords are gone from Firefox Lockwise. I don't have a copy of a lot of them and the security questions I keep answering incorrect… (read more)

As of today all of my user names and passwords are gone from Firefox Lockwise. I don't have a copy of a lot of them and the security questions I keep answering incorrectly.

Asked by Jennifer 2 weeks ago

lockwise

Lockwise allows you to sort your logins alphabetically or by "last used". Alphabetical sort works fine but "last used: doesn't. How to fix this?

Asked by paulanaro 3 weeks ago

Authorize sign-in lockwise ios app

Dear Mozilla Community, So, I have an issue and would love suggestions on how to fix it. After a year of happy use, I’m now unable to login to lockwise on iOS. The probl… (read more)

Dear Mozilla Community,

So, I have an issue and would love suggestions on how to fix it. After a year of happy use, I’m now unable to login to lockwise on iOS.

The problem (see screenshots): (1) I enter my primary email address and password which is validated, then (2) am asked to authorise my sign-in with an email sent to my primary email address and I enter the authorisation code, and finally (3) it takes me to a log-in page with an “incorrect password” error message displayed above my secondary email address and the password I inputted.

Background: I used this secondary email address with Firefox a long time ago and still have access but it is not my log in address. I can retry by clicking logging in with another accurate but that just circles around again.

Problem solving attempted: I’ve tried logging in about fifteen times over a 12 hour period with each login attempt spaced apart. I still retain access to my Firefox account more generally and could authorize a sign to, for example, this support page. I also retain access to my password keychains on my desktop browsers. The problem seems to be with the iOS app or some way that I am using it. I’ve deleted and reinstalled it without that shifting the problem.

Research: Note, I’ve found another support request describing a similar problem from before the recent iOS update so have excluded that as the most likely cause: https://support.mozilla.org/en-US/questions/1322934

Any helps, tip or suggestions would be much appreciated! I’ll be sure to try pay forward your efforts by way of thanks.

Many thanks, Juliette

iOS version: 15.0 Phone model: iPhone SE Model number: MHGT3X/A

Asked by Juliette 3 weeks ago

Unlock Lockwise for Android - got no pin to unlock app

Hello, I installed Firefox Lockwise on my smartphone. Installation went ok. After a certain time the app locks and asks a device pattern, password or pincode to unlock. I… (read more)

Hello,

I installed Firefox Lockwise on my smartphone. Installation went ok. After a certain time the app locks and asks a device pattern, password or pincode to unlock. I did not get any request to make a pin code when installing. How can this problem be resolved ?

Thanks in advance for your time.

Chris

Asked by chris.vancayseele 1 month ago

Last reply by Me 3 weeks ago

Lockwise

OK , Others might have this same issue. I have 2 phones one is G7 the other is S10e. I originally just updated to 92 v desktop, my phones downloaded Lock wise on each pho… (read more)

OK , Others might have this same issue. I have 2 phones one is G7 the other is S10e. I originally just updated to 92 v desktop, my phones downloaded Lock wise on each phone. I was having issues because you just changed to a single Master password. I didn't realize that at first. Fixed that issue and I could log in into Lock wise on desktop. I then tried to sink lock wise in my phones. but when i put my pin in to lock wise in my phones at first G7 would not sync. after several attempts to log in , all of a sudden it worked. While my S10e linked up immediately. So you think it's working. Well no. Today I could sign in on desktop OK , signed in into my G7 OK , signed into S10e nope. Will not sync. Ive made sure I'm signed in into Desktop , signed in on G7 , signed in on S10e. double checked But when i Open Lock wise App on S10e put my Pin in I get Firefox Lock wise white screen and freezes it wont show the unlock button and it won't show the Unlock splash screen I did notice the lock screen also asks for a pattern or password i can only sign in through a pin. Now the day before it worked and i was able to get the passwords. So I decided to restart my phone. After I restart , open the app , It works to a point. I now see the button on screen to unlock the App , but when i put the pin in it reverts right back into the unlock button screen - now I see the button on screen to unlock the App , but when i put the pin in it reverts right back into the unlock button screen as you can see it's in a loop. and apparently the App is not syncing with fire fox. So I'm not logging in but I'm not logging out either It ends up going back to the frozen white screen with no button. the G7 still works and so does desktop. I'm not sure whats wrong. How do i know what versions of lock wise is in each phone? fire fox is version 92. I don't think i stayed on the apps without signing out. But lock wise on S10e is not working.

Asked by Me 3 weeks ago

Last week all my firefox saved passwords disappeared and I don't know why? How do I find out why they disappeared? The only thing I did was download lockwise, then the next time I went to a website that required a password it didn't fill it?

Last week all my firefox saved passwords disappeared and I don't know why? I had been using firefox for personal use so I am not upset about losing most of those password… (read more)

Last week all my firefox saved passwords disappeared and I don't know why? I had been using firefox for personal use so I am not upset about losing most of those passwords. I am reentering the things I need as I access them. How do I find out why they disappeared so I can avoid that happening again? The only thing I did was download lockwise, then the next time I went to a website that required a password it didn't fill it? So I looked and they, my logins and passwords, were all gone. I looked around on support forums and I tried the "they're in another profile," solution but I only have one profile so that didn't work. I love my computer but I am just a user, not a geek. Can someone help me?

Asked by Char 3 weeks ago

Last reply by jscher2000 3 weeks ago

Password disappeared and unable to re-import from Firefox-created CSV

Today I noticed all my saved usernames/passwords had disappeared. The password/Lockwise page said "No synced logins found." Bookmarks etc are still OK. The "logins.json" … (read more)

Today I noticed all my saved usernames/passwords had disappeared. The password/Lockwise page said "No synced logins found." Bookmarks etc are still OK. The "logins.json" file appears to be intact (was able to read using Python code). The "key4.db" file also seems to be intact as I was able to create a new, clean profile, copied both of these files over and then was able to see all my passwords, which I then exported into a CSV file. Then I enabled the password import feature (as described [https://support.mozilla.org/en-US/kb/import-login-data-file|here]). However, the password import fails to import any passwords. The result shows "Import Complete", but zero "New logins added" and "Errors: 165 (not imported)". See screenshot. Nothing happens when I click on "View detailed Import Summary" or "Done". At the top of the page it asks to "Please enter your Primary Password to view saved logins & passwords". As I click on "Login" it just takes me right back to the empty saved passwords page. Something seems to be seriously broken here. Any ideas how to fix? This is Firefox/92.0 (Linux x86_64) FxSync/1.94.0.20210903235534.desktop . As an aside, the very handy firefox_decrypt tool was able to spit out a list of my passwords as well. This was very comforting since recovering ~165 passwords would obviously be a major hassle. The sync logs at "about:sync-log" look something like this: 1632516770753 Sync.LogManager DEBUG Flushing file log 1632516770765 Sync.LogManager DEBUG Log cleanup threshold time: 1631652770765 1632516770997 Sync.LogManager DEBUG Done deleting files. 1632516917976 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1632516917977 FirefoxAccounts DEBUG fxa_status received 1632516917977 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1632516917977 FirefoxAccounts DEBUG is private browsing: false 1632517314032 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1632517314032 FirefoxAccounts DEBUG getOAuthToken enter 1632517314032 FirefoxAccounts TRACE getCachedToken returning cached token 1632517314032 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1632517314033 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1632517314261 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1632517435529 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1632517435529 FirefoxAccounts DEBUG getOAuthToken enter 1632517435529 FirefoxAccounts TRACE getCachedToken returning cached token 1632517435530 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1632517435530 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1632517435791 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1632517442691 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1632517442692 FirefoxAccounts DEBUG fxa_status received 1632517442692 FirefoxAccounts DEBUG service 1632517442692 FirefoxAccounts DEBUG is private browsing: false 1632517670751 Sync.Service DEBUG User-Agent: Firefox/92.0 (Linux x86_64) FxSync/1.94.0.20210903235534.desktop 1632517670752 Sync.Service INFO Starting sync at 2021-09-24 16:07:50 in browser session Gq21vMX9yJrw 1632517670752 Sync.Service DEBUG In sync: should login. 1632517670752 Sync.Service INFO User logged in successfully - verifying login. 1632517670754 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1632517670754 FirefoxAccounts DEBUG getOAuthToken enter 1632517670755 FirefoxAccounts TRACE getCachedToken returning cached token 1632517670755 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1632517670755 FirefoxAccounts INFO Can't get keys; no key material or tokens available 1632517670757 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password 1632517670758 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1632517670760 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked 1632517670760 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1632517670760 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked 1632517670761 Sync.ErrorHandler ERROR Sync encountered a login error 1632517670761 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1632517670762 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked. 1632517670762 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms. 1632517670762 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule) 1632517670765 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1632517670765 Sync.Service DEBUG Not syncing: login returned false.

Asked by felix38 1 month ago

Last reply by cor-el 1 month ago

Firefox Monitor breach alert for site on which I don't (knowingly) have an account

I recently received an alert that my information was part of a breach for a website I've never used. Is the alert a general alert, or is it based on compromised account d… (read more)

I recently received an alert that my information was part of a breach for a website I've never used. Is the alert a general alert, or is it based on compromised account data that actually shows my information on that site?

I realize it is possible that someone has used my information to create an account, but I'd like to understand if this is something I need to investigate further and attempt to remediate, or whether it's a general alert.

Thank you!

Asked by mmarkovich 1 month ago

problème suite à une MAJ firefox

Bonjour à tous, je vous écris car depuis ce matin firefox a totalement supprimé toutes les informations de mon compte. J'ai également vu l'apparition d'un dossier old Fi… (read more)

Bonjour à tous,


je vous écris car depuis ce matin firefox a totalement supprimé toutes les informations de mon compte. J'ai également vu l'apparition d'un dossier old Firefox data sur mon ordinateur sans que je sois au courant.

J'ai réussi à retrouver tous mes onglets mais impossible de réintégrer mes mots de passe. J'ai bien le fichier key4 mais Lockwise n'autorise pas l'importation.

Une idée ?

Merci à la communauté,

Asked by louis.brauer 1 month ago

Last reply by jscher2000 1 month ago

  • Solved

password import or add doesn't work

hey, i can't import any passwords from Chrome or a .csv file everytime i got this (see attached) of course i'm connected... and then no passwords added ! another issue, i… (read more)

hey,

i can't import any passwords from Chrome or a .csv file everytime i got this (see attached) of course i'm connected...

and then no passwords added !

another issue, i can't creat a new password (see attached for errors)

anyone can help?

Asked by wattrelot.morgan 1 month ago

Answered by cor-el 1 month ago

Formatted PC, Installed Firefox, lost all passwords and bookmarks.

Hi, just like described in title, I formatted my PC and when I logged into my usual account in order to recover my info, I find that I have no passwords or bookmarks save… (read more)

Hi, just like described in title, I formatted my PC and when I logged into my usual account in order to recover my info, I find that I have no passwords or bookmarks saved. I have done this many times but this is the first time the process has failed me. Please help. Thanks in advance.

Asked by bustosricky 1 month ago

Last reply by bustosricky 1 month ago

Passwords disappearing and old ones appearing

Hi, recently I wanted to login to an account of mine (which password had been in lockwise for at least a few weeks) but the password--actually the complete login informat… (read more)

Hi, recently I wanted to login to an account of mine (which password had been in lockwise for at least a few weeks) but the password--actually the complete login information--was gone. Scrolling through all my passwords I did find login information of an account I had deleted (both the account and the lockwise account information). Now I'm trying to login to another site but that password is also gone! So the way I see it something caused a couple of logins to disappear and other deleted ones to reappear. Is there any way for me to view the entire history (so I can extract some of the entries) or a way for me to get the backups made by firefox? Or is there something I can do that achieves the same?

Asked by @@..+- 1 month ago

Lockwise for other browsers

I am using Lockwise in firefox on all my computers and really happy with how it works there, I also have it on my android phone and the integration is really smooth, howe… (read more)

I am using Lockwise in firefox on all my computers and really happy with how it works there, I also have it on my android phone and the integration is really smooth, however I can't find a way to install it on chrome, is that intentional..? I've been a firefox user since way back, and use other Mozilla products too like thunderbird, I am not going anywhere, but from time to time I need to use chrome or edge and having to find my auto generated passwords in firefox and copy pasting them into the other browser, is ... real annoying xD

Asked by TheLogan 1 month ago

Last reply by cor-el 1 month ago

2FA options limited to only to backup codes

Greetings- When I log into my account, the only 2FA option I have available is generating backup codes. The 2FA codes from apps (Google authenticator, etc.) option simply… (read more)

Greetings-

When I log into my account, the only 2FA option I have available is generating backup codes. The 2FA codes from apps (Google authenticator, etc.) option simply isn't available. Neither is phone number 2FA. What has happened?

Asked by kdn115 1 month ago

Last reply by cor-el 1 month ago