Showing questions tagged: Show all questions
  • Archived

Firefox 49 won't start after installation

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start :… (read more)

OS : Windows 7 x64 I was using Firefox 48.0.2 (x64) - french version. I manually downloaded and installed Firefox 49.0 (x64). After installation, Firefox does not start : - the firefox.exe process is running, using something between 5000 and 65000 Mb of memory - nothing else happens : the process does nothing, using 0% CPU

I've seen this issue : - on several PC's of my organization - after automatic update or manual update - after having deleted my Firefox profile - after having disabled Kasperky Antivirus

I've noticed that the last version of Firefox Developer Edition has the same behaviour : install OK, won't start.

Going back to previous version is OK : Firefox starts again.

Asked by assistance-multi 3 years ago

Last reply by Truckerman 3 years ago

  • Archived

Firefox freezing showing frozen image of recently viewed flash objects, and repeatedly crashing

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and othe… (read more)

Firefox repeatedly freezes after 30 minutes or so of use, and strangely when freezing it shows a blank page but with freeze frames recently opened YouTube videos and other flash objects, although it may not be all specific to flash. I can't remember exactly but there may have been some non-flash things showing too, but as far as I'm aware it was flash. It keeps doing this repeatedly and finally crashes. If I could give a number of how many times I've had to go through these repeated crashes, they have happened about 500-1000 times in the last 6-ish months. I can't go a day without them. They happen numerous times a day.

And here's the bit that stumps me. I've did the normal extension troubleshooting procedure, but even when every single plugin has been disabled at one point, it still crashes, so no extension can be the problem (also these crashes started about a year ago and the plugins and extensions hadn't been causing many problems before then). I also tested plugins, disabling any I didn't need and thought could be causing a problem, but it still crashed. I have even uninstalled and reinstalled flash, and updated it numerous times in the hope that the crashes would stop. But they haven't. I have EVEN switched from Firefox Beta (which I was in when it started) to Firefox (which still caused crashes) and now to Aurora, which, as you guessed it, STILL causes crashes. I can be on any page at all and it will crash. I have sent hundreds and hundreds of angered crash reports, no update or fix has been given that has helped the problem. I'm pretty desperate for answers at this point.

Below are all the crashes that have happened this month.

bp-3cf15d06-0af3-4c27-af30-fab682140408 08/04/2014 5:24 PM
bp-993c4891-3988-4041-900c-a229c2140408 08/04/2014 2:46 PM
bp-60010b1f-0c6c-4c5a-bd55-306962140407 07/04/2014 8:37 PM
bp-224b5e85-e936-413c-bf51-4bf6b2140406 06/04/2014 8:58 PM
bp-hr-20140406-d20e5ab4-457e-41d5-86b6-f9da20581a1c 06/04/2014 8:38 PM
bp-3a88b0a5-9c23-4f5e-a0b9-47ff62140405 05/04/2014 8:05 PM
bp-d9ee2ea8-de92-4e3a-8ae7-d36492140405 05/04/2014 11:37 AM
bp-ba89ab53-3934-4909-9e5e-70d492140404 04/04/2014 11:11 PM
bp-2555d35d-d58f-4460-bff3-02d3c2140404 04/04/2014 9:19 PM
bp-ccc842cb-eeb1-4897-8115-3577b2140403 03/04/2014 11:27 PM
bp-fefea139-37c7-476e-924b-eddbc2140403 03/04/2014 4:25 PM
bp-hr-20140402-e73f3f8f-bed7-4ae0-b8e2-821a73ab9520 02/04/2014 6:31 PM
bp-5c00902a-526c-4b76-95df-a08dc2140401 01/04/2014 10:45 PM
bp-4d355b0b-0701-4870-bf26-fbd732140401 01/04/2014 5:39 PM

(If you find these on Mozilla crash stats, beware of strong language in the user comments. I was pretty angry when they happened.)

Please help, thanks.

Asked by SpikeballUnion 6 years ago

Last reply by Wayne Mery 5 years ago

  • Solved
  • Archived

Recently started having redirection problems with Amazon

I have recently started having the redirection issue with Amazon. I click on a product link on the Amazon website and now I get the message that this page is not properl… (read more)

I have recently started having the redirection issue with Amazon. I click on a product link on the Amazon website and now I get the message that this page is not properly redirecting. I try Chrome and it works fine. I have cleared my cache, insured that cookies are accepted and I have searched for solutions. I did find several others reporting this problem, but none of their solutions worked for me. The odd thing is that some links on Amazon still work properly. But others don't. Here is a link that is not working for me: https://www.amazon.com/ChickenFuel-OMRI-Listed-Organic-Compost-Fertilizer/dp/B0102PAT9O?ie=UTF8&fpl=fresh&redirect=true&ref_=s9_cartx_gw_g86_i3_r

Here is another link that works fine: https://www.amazon.com/gp/product/B00VOLHKHA/ref=br_asw_pdt-2?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-4&pf_rd_r=57NDHMP0ADH9BCSMAPX8&pf_rd_t=36701&pf_rd_p=4ccd27f1-4604-40d9-92c7-3318b57f8ba8&pf_rd_i=desktop

And, as I wrote above, all these links work in other browsers, i.e. Chrome. But I hate switching to Chrome so I can use Amazon. As far as I can tell, Amazon is the only website that has this issue. I browse a lot, so that seems strange to me.

Asked by pawnslinger 4 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

Firefox says click here to update Shockwave, but that says Shockwave is disabled so you can't click that link. Please provide fix.

On the Add-ons Manager page/Plugins entry for Shockwave Flash appears the line "Shockwave Flash is known to be vulnerable and should be updated." This is followed by a l… (read more)

On the Add-ons Manager page/Plugins entry for Shockwave Flash appears the line "Shockwave Flash is known to be vulnerable and should be updated." This is followed by a link reading "Update Now". When I click this link, Firefox thinks for a while and then brings up a page that says (it's quite long, so this is a summary) Shockwave Flash versions have been disabled, so this page appears when you click on any of its links.

Since "Update Now" doesn't work, please send me an executable file that will fix this. Firefox says it is version 30.0.

Asked by SF11blocked 5 years ago

Answered by guigs 5 years ago

  • Archived

Mozilla-Windows vista severe CRASHINGS

I HAVE TRIED EVERYTHING!!! IT KEEPS CRASHING ALL THE TIME!! ALL THE SECONDS OVER AND OVER AGAIN! it all started with SEVERE crashings of the Adobe Flash and the Mozilla … (read more)

I HAVE TRIED EVERYTHING!!! IT KEEPS CRASHING ALL THE TIME!! ALL THE SECONDS OVER AND OVER AGAIN! it all started with SEVERE crashings of the Adobe Flash and the Mozilla always crashed...also with the Shockwave.... the Mozilla keeps NOT RESPONDING either its Google,facebook or other report.

 I UNISTALLED flash,shockwave,google etc!!!! reinstalled !!! nothing.... defragments and all the TuneUp utilities stuff Antimalwares etc...... UNISTALLED PROGRAMMS etc..
well.... what to do?....    my OS is Total:232 GB
                                                       fREE space:144 GB

i cant even type properly.... cause its... Crashhh.........

Asked by CALCULIUS 6 years ago

Last reply by AliceWyman 6 years ago

  • Archived

The passive tabs on Firefox 29 are much too dark!

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix i… (read more)

The dark gray background doesn't provide enough contrast for the title of the tab, so it takes an extra moment to read it. That's a time-waster and a nuisance. Is a fix in the works?

Asked by MC 6 years ago

Last reply by Suncoast 5 years ago

  • Archived

Since new Firefox update Yahoo mail is not properly displaying

Recently got updated Firefox v.26.0 and I have noticed the yahoo mail when opened could not be displayed properly. Text is scattered on screen and it also show "Your scre… (read more)

Recently got updated Firefox v.26.0 and I have noticed the yahoo mail when opened could not be displayed properly. Text is scattered on screen and it also show "Your screen elements are hidden from view. Press Esc or move pointer to the center of the screen to return to Mail." Even if i press Esc or move pointer nothing happen.

I wonder why this is happening? I also want to test the problem in MS Internet Explorer but I do not know how could I disable Firefox temporarily.

Any advice will be much appreciated.

Thank you

Asked by Ari94 6 years ago

Last reply by juneisland5 6 years ago

  • Archived

mime type not supported

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to fl… (read more)

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to flash player where able to play . recently i noticed some videos despite the page activates flash on the pc no longer plays , the video is a black screen or firefox prompt to download the video , last time I was told the problem was because of some missing codecs on my pc and i never found one installable on vista sp 1 , days ago i found this one https://www.codecguide.com/download_k-lite_codec_pack_mega.htm at the moment don't know if can be installed on vista sp 1 ( if someone know this please let me know ) before try myself i want to ask you if this codec is the codec needed for make videos play again on firefox or if these are useless for firefox ( maybe are codecs just for watch downloaded videos istead of streaming ) please let me know , i really want to be able to see videos again on my firefox , thanks in advance for answers

p.s i still have firefox 43 , don't like much new version and the new version btw don't fix the problem , already tested ,...

Asked by Lanselot 2 years ago

Last reply by Lanselot 1 year ago

  • Archived

Firefox very slow in Win 10

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL … (read more)

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL (search screen) takes about 50 seconds; Yahoo home URL about 4 minutes. I tried just about everything that have been suggested by Firefox Help to address this issue including re-install; reset; safe mode just to name a few - to no avail. I then tried Internet Explorer to load same Google and Yahoo home URLs. They took less than 1 second and about 5 seconds respectively. I turned on Windows task manager and observed Wifi network throughput while accessing these URLs. I noted when I was running Firefox transfer rate rate ranged 30 kbps - 500 kbps (average around 100 kbps); while IE transfer rate ranged 100 kbps to 4.5 mbps. Being a new PC I have no Extensions nor any active Plugins. Does anyone have any idea idea what's happening, and help resolve this issue please. Thanks.

Asked by DavidTK 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

"This Connection is Untrusted" ssl_error_bad_cert_domain security.frontier.com

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different brows… (read more)

Every day around 9:30 PM, browsing the web becomes impossible. nearly every site I visit brings up a This Connection Is Untrusted page. I have tried using different browsers and Different Devices. Even my 3DS doesn't work. This has lead me to believe that the problem is either with the modem or my service provider. I checked the certificate of Google via chrome://pippki/content/exceptionDialog.xul, and it read ISSUED TO Common Name (CN) security.frontier.com Organization (O) security.frontier.com and when I checked it now, it reads ISSUED TO Common Name (CN) www.google.com Organization (O) Google Inc I don't know what fixes this problem since the problem stops at different times. It started around when I installed AVG, so I tried uninstalling it, but the problem didn't stop. While I'm fairly certain the problem isn't related to Firefox, this is one of the sites that I am able to visit when this problem occurs. I have tried manually adding the exception so I could bypass the Untrusted Connection page, but the page never loads and the next time it happens, the page is there again anyway.

Asked by gemeral 4 years ago

Last reply by jscher2000 4 years ago

  • Solved
  • Archived

I have two types of Firefox settings on one pc. Which one is leading?

I made a Firefox account a while ago. I use Firefox in my user account as well as when I work in the Admin account. I think I have noticed before that these two Firefoxes… (read more)

I made a Firefox account a while ago. I use Firefox in my user account as well as when I work in the Admin account. I think I have noticed before that these two Firefoxes were automatically synchronized now and then. But since I had to deal with a problem in the Admin account (continuously opening download windows) and reset Firefox there, the Hans- the user- Firefox differs from the Admin Firefox. That does not matter much in itself, but what if ever I change computer or something? Which version will be leading then, and decide on what kind of Firefox will be installed?

Asked by hans.jacobs 3 years ago

Answered by hans.jacobs 3 years ago

  • Solved
  • Archived

I have tried all the fixes posted and still can not get FireFox to connect to the internet, all pages come up blank, it will not even show my home page

I have run ever known form of antivirus scan, malware scan, spyware scan on a system (running windows vista on an HP computer) and FireFox still comes up with all blank p… (read more)

I have run ever known form of antivirus scan, malware scan, spyware scan on a system (running windows vista on an HP computer) and FireFox still comes up with all blank pages and the home page will not load, (it comes up blank0 it also can not connect to the internet, I have tried all fixes on this web site with no luck.

I have completely scrubbed anything to do with FireFox off the hard drive and done a full new download of FireFox 50.0, then run a install, it still comes up with the same problem.

I can't post any trouble shooting info yet as I have removed the hard drive from that system and it is in the middle of a hard scrub of the drive, (using a second computer and scrubbing it as a "F" drive) looking for any hidden malware or spyware that may be hidden to the scans when the system is active.

Internet explorer, and Opera work fine, but want to use FF as my main browser, I will post any trouble shooting info when it scans are done if I still cant get to the internet.

Asked by Terryl2 3 years ago

Answered by Terryl2 3 years ago

  • Archived

flash player crashes

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling … (read more)

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling the protected mode. What is strange, perhaps not strange, is that when FP crashes if I reinstall FP everything works until I shut down the computer and restart and then it crashes again. Also, in YouTube, if FP is working all the videos will default to FP and not HTML, even though, HTML is enabled and working. If I disable FP, then all the videos play in HTML. As of right now I've disabled FP and use Chrome to view FP required displays. Anybody have any suggestions? Thanks

Asked by arejfour 5 years ago

Last reply by arejfour 5 years ago

  • Solved
  • Archived

Videos Failing All Over The Place

The majority of videos I try to play all fail. A few short weeks ago everything on YouTube played fine, now it's more of a hassle than it is worth, trying to look at Yo… (read more)

The majority of videos I try to play all fail. A few short weeks ago everything on YouTube played fine, now it's more of a hassle than it is worth, trying to look at YouTube videos.

The majority of websites with embedded links to videos and embedded videos also mostly fail. As of now my Firefox will not play the majority of videos around the web.

Something has changed and I didn't hear about it - videos all of a sudden crashing and burning. Twitter videos will not play. Videos on Grabien.com all fail.

Asked by Chrislongski 3 years ago

Answered by FredMcD 3 years ago

  • Archived

Crashing on startup

Hi I'm having some issues currently with my Firefox v. 25.0.1. As soon as I start the browser up, it tries to load the restore session page from the previous crash. Prett… (read more)

Hi I'm having some issues currently with my Firefox v. 25.0.1. As soon as I start the browser up, it tries to load the restore session page from the previous crash. Pretty much before the page could fully load Firefox would crash.

I have tried to create a new profile and the new profile seems to work just fine but as soon as I try to copy the sessionstore files from the crashing profile to the new profile, the same thing would happen. From time to time I would be able to get the browser working but that's maybe once in 25 or so attempts where it actually loads up correctly for me to restore my past sessions.

Asked by Cyphus 6 years ago

Last reply by Cyphus 6 years ago

  • Archived

Firefox version 33.0.0.5397 appears in windows/erdnt/cache how do I remove it

The first scan I ran with Secunia PSI 2 flagged up an old version of Firefox 33.0.0.5397 as out of date and no longer supported and recommended updating or uninstalling.… (read more)

The first scan I ran with Secunia PSI 2 flagged up an old version of Firefox 33.0.0.5397 as out of date and no longer supported and recommended updating or uninstalling. I was unaware I had any old versions of Firefox installed as I am using the latest version 36.0.4 which actually appears further down the list of programmes on the PSI scan. This old version's location is also a bit strange, it appears in a cache within a folder called erdnt in windows. The file path is .... windows\erdnt\cache\firefox.exe. I have looked online for info about this erdnt folder and it seems to be part of a backup programme called ERUNT which I do not seem to have. Very strange. The current version of Firefox 36.0.4 is located in the program files where I would expect to find it.

   Can anyone shed some light on this and explain why there appears to be an old version of Firefox in this odd location and if it is OK to remove it and how I go about doing so. Do I just delete or do I need to uninstall it ? What affect any action might have on the current version of Firefox that I am using ?

Asked by Reynardine 5 years ago

Last reply by Reynardine 5 years ago

  • Solved
  • Archived

CHANGING BROWSERS

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and… (read more)

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and nothing happened. The hand on the screen was frozen. I contacted the company and they told me to change my browsers. Did you ever hear of this happening. I don't know if I want to change my browser, or what to change it to.

Asked by ChaCha 2 years ago

Answered by ChaCha 2 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

advertising search terms

Recently, I have noticed that on some websites certain key phrases or words are underlined in green and an advert pops up once you put your mouse over these words. In par… (read more)

Recently, I have noticed that on some websites certain key phrases or words are underlined in green and an advert pops up once you put your mouse over these words. In particular, phrases like "gold and silver", "black and white", "fresh food", "liberal", "conservative", "economy" (plus many others) have this featured attached to them. If you place your mouse over these words a small box pops up saying "savesupto10 percent", "download firefox", "consumers finance daily - save 100%" (etc) as well as some other websites your dodgy links.

Why is this happening? How do I get rid of it? It only cropped up recently.

Asked by danielgee_01 6 years ago

Last reply by danielgee_01 6 years ago

  • Archived

FIREFOX NOT RESPONDING

I am still having trouble with Firefox Not Responding. So far, I have started in SAFE MODE, SAFE MODE WITH NETWORKING, RESET FIREFOX AND DISABLED ALL MY PLUGINS. I stil… (read more)

I am still having trouble with Firefox Not Responding. So far, I have started in SAFE MODE, SAFE MODE WITH NETWORKING, RESET FIREFOX AND DISABLED ALL MY PLUGINS. I still have the problem. I read something about CPUs but I do not know how to check this.

Asked by ChaCha 4 years ago

Last reply by ChaCha 4 years ago