All Products Support Forum

Hello, Firefox Screenshots disappeared from my three-dots menu (top right) without any action on my part. I tried adding it to the tool bar again, found the link, and put the icon back in the tool bar. However, the link is inactive. I only have this issue with the screen shot capture link. Could you help me understand and fix it please ? Cyril.

need now - bank is blaming firefox - all of a sudden i cannot get on line with firefox - outrageous - i have mobile access and even old IE 11 but firefox is screwing my access and i am stuck

What is the problem with Firefox??? Why its loads processor on 99,9% and get frizing? Dual core, 6GB RAM, 2GB video is not inaf or what? I think i will try to use Opera better, all those chromium family is a garbage.

Hi. Been having nothing but huge hassles trying to get Firefox to do anything with letting the website access my webcam. I've already read a bunch of articles on this but still no luck getting it to work. I keep putting in the url of the website, pressing enter, but firebox will never show the website in the box below it like your help section said would happen. I have used both the actual url from the website page which is asking me to connect my cam, and I have also shortened that web address to just the website's main address, but still nothing happens when I out that address into the camera setting's search box and then press enter ( I attached 2 screen capture images if that). I have even doubled checked the web address and copy n pasted it into the camera settings search box, pressed enter, but still nothing shows in the box down below it. I have Windows 8.1 Pro 64 bit in case that matters

Hello. And why did you delete such a necessary tool as a screenshot from the address bar? Please return it to always be the default. You are moving along the path of development, so why spoil the browser.

In Firefox 24.0 -> Tools -> Options -> Applications, I cannot choose a program (hh.exe) to read .chm files. When I choose to open a *.chm file I have only the option of saving it, not to open it. Other browsers like Explorer, chrome, even old netscape 7.2 allow me to open it and the program finds I presume the hh.exe file and away you go. I cannot find a way to get Firefox (my favorite browser) to read chm files.

Can anyone tell me the best printing add on to use in FireFox and Windows 8.1???

I need to print a page, also 2 pages or more, plus selected items etc

I need it to be like IE 10 & 11 print function Thanks

When my screen is not maximized and a whole page won't fit in the available space, I need to move the bottom scrollbar to see the rest of a page. On some pages that works. On most it doesn't. Is there a way to fix this. It has never been a problem before now. I am using Window 8.1

The 'little house' icon was bringing up the Firefox settings page but now it brings up yahoo.com. How do I reset it to the Firefox settings page (if that is what it is called; whatever page comes up when clicking the 'little house' icon. I use this tool to delete history, etc.)

I am running windows 8.1 on my lap top. I seem to have to alternate by changing my connection settings to open Firefox. After a session on the pc I can log back in with no problems. Shut down and go to log in again a few minutes later and I get the error message PROXEY SERVER IS REFUSING CONNECTION.

I have spoken to my provider and they tell e I do not have to have or should not need a proxry connection?. They also told me to try the following, which I have to admit is the only way I am now connecting to the internet.

Go to Tools-Advance-Connections. (configure how Firefox connects to the internet. SETTINGS.

In the window that opens I need to go to first option (configure proxies to connect to the internet) Here you are given three more options: 1.No Proxy 2.Autodetect Proxy 3Manual Proxy

If the box is checked for (2) above, I have to uncheck and check (3) above. Then restart the browser. It works fine....that is until I log out of Firefox. Go back in and I get the same error message, Proxy server refusing connection. This happens from time to time....not always. Some days it works fine on the last setting chosen. So I go through everything again as explained above and uncheck manual andthen I re check Autodetect....and it works. Next time it's the other way around, I just feel like a tennis ball bouncing from one option to the other and I should not have to be doing this. Never happened when I used XP or Vista?.

I have Mamaware cleaning installed and use Defender (which came with Windows 8). I have upgraded to 8.1 but the problem existed when I was running 8.

When i upgraded to windows 8.1 the arrows with the bookmark folders became too large and i cant use 100% DPI as its too small even with adjustments and visually depressing - its the same on all my laptops and PC.s - it wasn't this way with windows 8 - its obviously something Microsoft have done but can you fix it - i have seen this problem before can you help - anything other than 100% DPI causes the arrows to be huge - screen resolution has no relationship to the problem - thanking you.

Have a look at the screenshot. Sometimes the navigation arrows come in strange shapes and sizes. Sometimes the sizes are completely disproportionate.

http://gyazo.com/5b5decf3aa62f0c982fbf6566b95389e.png

Just open up nbcnews.com, click any article, use the back button's drop down menu to see that there is only one page to go back to, the nbc home page. Now scroll down to the bottom of the article and now check the back button again. It's full of history for this single page. So now getting back to the nbc home page requires lots of clicks. So Annoying.

I have already tried a clean unistall and downloading the program anew. I have made sure the firewall (Defender) allows Firefox. Firefox worked for two months on my new computer with Windows 8 before I started having problems. I was hoping 8.1 would fix the problem, but no such luck.

When webpages are loading, or when I scroll down a page, sections of the page appear black. I can sometimes clear this black panel by rotating up and down, the mouse wheel.

I have tried switching off hardware acceleration. I have checked fonts colours (black fonts and white background) and all drivers are up to date.

I am running Windows 8.1 and FF 25.0.

I am running Win. 8.1 and had no issues with FF 24. Since upgrading to FF 25, firefox will appear closed when i close the window but the process doesn't shutdown. I have to go into Task Manager to end the process. I can then launch it again.