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  • Solved

can't open inbox

When I click on the log in button on the Telstra webmail page it just hangs with three flashing dots and the page never displays. I have cleared cache and cookies and rem… (read more)

When I click on the log in button on the Telstra webmail page it just hangs with three flashing dots and the page never displays. I have cleared cache and cookies and removed all tracker protection to try to fix this but still no joy.

Asked by davidscholes58 1 day ago

Answered by davidscholes58 8 hours ago

Change firefox cache directory v93.0

hi, As this thread indicates it is necessary to set browser.cache.disk.parent_directory in about:config. Unfortunately it has no effect and cache is store in profile in … (read more)

hi, As this thread indicates it is necessary to set browser.cache.disk.parent_directory in about:config. Unfortunately it has no effect and cache is store in profile in AppData/Local/Mozilla/Firefox/Profiles/{profile} directory on windows. I used that feature in the past and it worked. Is this feature removed or is there a bug?

https://support.mozilla.org/en-US/questions/768867

Thanks

Asked by joe139 22 hours ago

Last reply by cor-el 20 hours ago

Firefox sometimes ignores PDF Application settings

I have been updating as changes are announced but have not visited one particular site for a month, so I do not know when this bug was introduced. Although clicking on PD… (read more)

I have been updating as changes are announced but have not visited one particular site for a month, so I do not know when this bug was introduced. Although clicking on PDFs on most sites "saves" the PDFs according to the application PDF settings, this one particular site opens the PDF file in your built-in viewer instead of saving the file.

I have both of the PDF Application settings set to "Save File" and set "pdfjs.disabled" = true. There are no issues with changing any settings and, other than this one site, Firefox is working just fine.

I know that there is a "Save" button on the viewer, but this just adds two extra steps for these PDF files that I want to save.

I inspected the element and it appears to be <a _ngcontent-hmk-c29="" class="edoc-linkIcon">Statements</a>

Any suggestions on how to fix this?

Asked by Questor 1 day ago

Firefox 83 broke fonts on youtube (when hardware acceleration is enabled)

After updating to FF 83.0 something has changed in font rendering. Another update breaks something for me and another silence in changelog. When hardware acceleration is … (read more)

After updating to FF 83.0 something has changed in font rendering. Another update breaks something for me and another silence in changelog.

When hardware acceleration is enabled in firefox settings I observe that fonts which are overlayed on youtube videos have ugly chromatic aberration effect around them and they are much thinner than they should be. When I disable hardware acceleration they are fine - they look the same as on different browsers, for example Brave.

Is there any way to fix font rendering without need to disable hardware acceleration?

example images with description in attachment

Asked by Piterk 1 day ago

Why put as an complotist one person whi is sure not ?

Hi, There are many years that i help Firefox everu month. Yesterday you asked again and i did again. But, at the same time, my texts are treated as if i am a «complotist»… (read more)

Hi, There are many years that i help Firefox everu month. Yesterday you asked again and i did again. But, at the same time, my texts are treated as if i am a «complotist». Surprise ; i know better than anyone i’m not. This is done unilateraly, as thieves yes without asking me. These texts are muy serious and respect laws. If it by an delation i put words that way « - » they are not mine. Otherwise, i’m good for money but not for texts. I don’t agree this at all …i do nothing for you dare blurring texts and i hope a change will come after these words. Thanks a lot - GG bold text

Asked by guingant.gilbert 2 days ago

  • Solved

Can't Retrieve Bookmarks after latest update - 76

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bo… (read more)

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bookmarks', and I found backups from 2001, 2013, and I know I have backups 'older' than those on discs, but the ones missing (so far) are the most important and complete ones from the past 7 years. Please correct me if I'm wrong, but update 76 'seems' to necessitate syncing devices. I only have reason to browse on my desktop, so I didn't plan on syncing it with anything. I 'do' have a smartphone, but other than downloading malwarebytes and one other app, that I need, that's the extent of my 'online' activities on the phone. However, since I couldn't find my bookmarks without doing so, I decided to download Firefox onto my phone and try to sync them up. When I signed up for the Firefox account earlier, I changed my password with a password generator. However, my phone doesn't have all the characters on its keyboard that are in my password. You can customize the keyboard, but it looked like a magnificent pain to do so. Instead, it seemed easier to 'dumb down' my password from 40 characters down to around the minimum, at least until I got them synced. However, I tried twice with typing visible on the phone and it said the password was wrong, so instead of trying a third time, and getting locked out of Firefox - I came here to see if anyone could help me. I know that rebooting often corrects a lot of things, but since I don't have these bookmarks backed up anywhere - I was afraid this might be a case where it may make the bookmarks more difficult or impossible to retrieve. Thanks in advance.

Asked by Help Please 2 days ago

Answered by Help Please 2 days ago

Locked Enterprise roots

I have "the Enterprise Roots preference" problem. I followed the solution and changed the "security.certerrors.mitm.auto_enable_enterprise_roots " toggle without a proble… (read more)

I have "the Enterprise Roots preference" problem. I followed the solution and changed the "security.certerrors.mitm.auto_enable_enterprise_roots " toggle without a problem. However, when it came to the "security.enterprise_roots.enabled" line in config... I show a lock and I am unable to highlight that function. Thanks for the help!!

Asked by BuffaloGary 3 days ago

Last reply by cor-el 2 days ago

Cannot click on email link to display in Firefox

Firefox.exe – Bad Image C\Users\HP\AppData\Local\Mozilla Firefox\xul.dll is either not designed to run on Windows or it contains an error. Try installing the program agai… (read more)

Firefox.exe – Bad Image C\Users\HP\AppData\Local\Mozilla Firefox\xul.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000007b.

Asked by Stan Bailey 4 days ago

  • Solved

address/location bar search

Cannot access "about.config" using location/address bar. Will only let me use as search and cannot find how to not always see the search results. Every support article sa… (read more)

Cannot access "about.config" using location/address bar. Will only let me use as search and cannot find how to not always see the search results. Every support article says the same and does not address my problem. How can I disable search in address bar and access about.config?

Asked by Don 1 week ago

Answered by TyDraniu 6 days ago

I can't connect to Youtube

Yesterday, I connected to Youtube just fine. Now, for some reason, this thing shows up instead. I'm so confused right now. I tried everything to fix it, but to no avail. … (read more)

Yesterday, I connected to Youtube just fine. Now, for some reason, this thing shows up instead. I'm so confused right now. I tried everything to fix it, but to no avail. Please help! I don't know what to do.

Asked by Yarana 1 week ago

Last reply by FredMcD 1 week ago

Google search gives only advertisments the last two weeks

If I type vodafone in Google search in firefox it shows for only half a second the link to the vodafone website but than it goes 3 or 4 places down and I only get links t… (read more)

If I type vodafone in Google search in firefox it shows for only half a second the link to the vodafone website but than it goes 3 or 4 places down and I only get links to other vodafone suppliers. If I type stock Tesla before I got the grafic of Tesla stock and now I have to click to financial to show that because the first 3 links are commercial stock sellers.

This is only a recent development but very very annoing.

I does not happen in Google Chrome.

Asked by Ruben prive mail 1 week ago

How Do I Get FireFox to Open a Link in a New Window

I feel ridiculous but I have always set FireFox to open a new window when I clicked on a link. For some reason it stopped doing that today. It just follows the link in th… (read more)

I feel ridiculous but I have always set FireFox to open a new window when I clicked on a link. For some reason it stopped doing that today. It just follows the link in the existing window. I cannot find the option to get the old action. Searches bring up methods from many obsolete versions. Even this site brings up over 2800 hits but I can't find the one I need.

Asked by petejc 1 week ago

Last reply by petejc 1 week ago

CC Cleaner shows activity in Microsoft Edge and Chromium despite not using them

I use FireFox exclusively and employ CC Cleaner to keep internet cache sizes manageable and to clear cookies. When over I run CC Cleaner in addition to the file deletion… (read more)

I use FireFox exclusively and employ CC Cleaner to keep internet cache sizes manageable and to clear cookies. When over I run CC Cleaner in addition to the file deletions from FireFox there are also files being deleted from MS Edge and Chromium. How is this possible if I never use either of those browsers? How do I prevent the MS browsers from attaching themselves to FF and in essence overriding my quest for privacy?

Asked by m.dedrick1 1 week ago

close,restore down and minimize buttons not showing after the last update

Hello After update 83 close,restore down and minimize buttons stopped appearing, they are still there when i hover over them. I think the problem is in the userChrome.css… (read more)

Hello After update 83 close,restore down and minimize buttons stopped appearing, they are still there when i hover over them. I think the problem is in the userChrome.css file because i months ago i changed it to the ShadowFox css.

Thanks

Asked by FCB-Kratos 1 week ago

Last reply by jscher2000 1 week ago

Youtube 1080p60fps Live stream is playing in less than 30fps

Hey, I switched from google chrome to firefox a couple months ago and noticed this problem whenever I watch a live stream on 1080p60fps quality the frame rates drop extre… (read more)

Hey, I switched from google chrome to firefox a couple months ago and noticed this problem whenever I watch a live stream on 1080p60fps quality the frame rates drop extremely where as in google chrome the same stream runs smoothly also when i switch to 720p60fps the stream is smooth can i get any help on it, thanks in advance

Asked by xancast01 1 week ago

does mozilla provide an ip address protection?

spammers and hackers are using my ip address to destroy my life and self owned business, 56 years, i'm on my 6th bank in 2 years, 3 mac computers hacked, i need ip protec… (read more)

spammers and hackers are using my ip address to destroy my life and self owned business, 56 years, i'm on my 6th bank in 2 years, 3 mac computers hacked, i need ip protection

Asked by midland.auto.llc1 1 week ago

Last reply by jscher2000 1 week ago

BLOCKING FILE SYSTEM ACCESS -- DANGEROUS ALLOWANCE -- IDEAS & SUGGESTIONS

Hello to all, I was searching on Google how to block file:///C:/ or file:///D:/ because this is dangerous to allow!!! Shocking! And this is still not fixed after years… (read more)

Hello to all,

I was searching on Google how to block file:///C:/ or file:///D:/ because this is dangerous to allow!!! Shocking! And this is still not fixed after years of developments... Why? To keep this allowed makes it too easy for hackers, especially with multiple screens and a shadow/background screens available which can be running in the background, not seen, when hackers do that.. Kind of the way TeamViewer allows help to be provided remotely. Kind of screen sharing. Oh well...

Maybe need lots of complaints from you all to get this changed?..


Try yourselves to use file://C:/ with 2 // and file:///C:/ with 3 // and both are allowing access to the whole file system and any data file. BONKERS??? But why to use 3 /// if 2 // still works? Insider's job or programming conflict? Why would Firefox programmers allow that? I do not understand...

I tried to use selective website blocker, but for file:/// that addon says that the page is not supported... Maybe another type of addon could be developed for this to be blocked and secured once and for all, but not sure if Firefox would allow such an access or such a blocking. May cause issues with Downloads and accessing download folder from within Firefox. HOWEVER, they could block any system or file access from the ADDRESS BAR and SEARCH BAR and then do a work-around solution by developing a special warning 'dialog message' each time when any user (owner or remote user) tries to access forlder to see or use any file. That would be a lot like a guest account requiring password to access special folder or file, or wants to perform an action usually not allowed for a guest user. Password is required for that each time, or at leats a visual confirmation. That would help, I hope...

Would need to re-educate users after this! TOO DANGEROUS TO KEEP THIS IN SUCH A WAY AS IT IS NOW!!!!

DOES FIREFOX TEAM UNDERSTAND THIS? Maybe they forgot about this, maybe they did not figure out how to solve this, or maybe someone from an inside is helping hackers to have a very easy access? Not sure, but this "open doors to all system and data files for anyone" is shocking!


What about business or government people? What about online bullying and harrassment? What about privacy about which Firefox writes so much? Need more complaints to make this a serious issue. So, everyone, please write your own comments or complaints to Firefox and Chrome directly and maybe they will listen. This may take more work than we think, but my ideas may help. What about your ideas? Express them below and maybe they will help as well.


You all can ask them for this to be blocked or solved, so ask. Maybe my ideas will help to get this moving. Write your own to them as well. And Microsoft may need to get involved as well because Firefox, and from what I read, Chrome allows this too... Other browsers may be doing that as well...!!!!!! There are loads of various browsers available!!!! I read something about Windows Policies, but I do not understand what that is...


(( !!! )) If any of you will try any system changes in an attempt to try solving this issue, make sure you are okay to risk with crashed system requiring reinstall or recovery to be used, and then, write down all the changes you do in detail before carrying any further and applying them because that may ruin the system without a way to recover it.

Thank you in advance.

Asked by XERRAX 1 week ago

Last reply by jscher2000 1 week ago

Tab key behavior in the address bar has changed

11.23.20 Some time in the last week, the behavior of the tab key has changed in the address bar. Previously it would cycle through address/search bar items. Now it is ope… (read more)

11.23.20

Some time in the last week, the behavior of the tab key has changed in the address bar. Previously it would cycle through address/search bar items. Now it is opening up the autocomplete window for the address bar.

There are already keys that do that. (Down arrow, etc) I don't want another, particularly not another that I frequently used to tab over to the search box and favorites.

Does anyone know a way to revert or disable this behavior without completely disabling the auto complete window under that address bar? Alternatively, whatever shortcut keys now cycle through address bar items.

Asked by rb0014 1 week ago

How To Include Firefox Browser in VB .net Program?

Hello I am developing software for windows and I would like to include firefox for the browser but was unsure of how to include it in my project. Can anyone guide me on h… (read more)

Hello I am developing software for windows and I would like to include firefox for the browser but was unsure of how to include it in my project. Can anyone guide me on how to include it in my VB .net program without having to have the user actually install it via the default installer? I mean they may already have it installed but they may not as well.. I could make the program check to see if it is installed but would rather just have it there ready to use for them. Could I somehow take the necessary firefox files and place them into my app directory and they can load firefox from the application directory?

How can I achieve this?

Thanks

Asked by Rob 1 week ago

I agree with this other person & say: I HATE YOU FIREFOX FOR *expletive* UP MY BROWSER WITH A REFRESH SUGGESTION

i Totally agree with this now closed post: I just returned to Firefox due to high level hacker threats & identity theft basically I'm still battling,so I have to have… (read more)

i Totally agree with this now closed post: I just returned to Firefox due to high level hacker threats & identity theft basically I'm still battling,so I have to have all Social Media in Containers from now on & can't use other browsers w/o containers, so I get it all setup & had my sync on & the containers start acting up, so I see a suggestion to just simply refresh it, oh yea, that solves most problems, NO IT CAUSES MORE THAN IT SOLVES! Now my Lastpass pw mgr, can't get clipboard permission cause the page just comes up blank,when I try to copy/paste a pw, to sign into sync even, I had to past from outside using another browser & don't have containers on it, Brave should catch up to this, cause Chrome,clearly doesn't have containers, so I'm done using it & now w/o Firefox working right I'm screwed, it's so aggravating, Just when I thought firefox was doing good again, nope, you're back on my shitlist. I'm pissed just like this guy! I got my bookmarks & think I got the sync working but you shouldn't suggest refresh to fix issues, now how do I get my lastpass working? cause I have pop up blockers disabled & the permission page for firefox won't come up, just a blank page every time I try to copy a pw to paste in, manually, ugh, I hate this!

REFRESH HAS TOTALLY SCREWED UP MY COMPUTER - WHY DON'T YOU WARN PEOPLE

   9 replies
   3 have this problem
   409 views
   Last reply by Andrew

4 years ago KC KC 12/20/15, 1:45 PM

I stupidly accepted the Firefox suggestion to refresh my browser and everything i worked so hard for is gone. Its going to take me forever to FIX what your stupid site has screwed up. YOU REALLY OUGHT TO TELL PEOPLE IF YOU USE THIS YOUR GOING TO BE SCREWED

So I thought I'd just delete it and start over but even that has so many steps I DON'T HAVE TIME FOR THIS STUPID CRAP AND I REALLY HATE FIREFOX FOR SCREWING UP MY COMPUTER AND MY DAY

I AM SOOOOOOOO SCREWED - all my bookmarks I HATE YOU I HATE FIREFOX I CAME TO YOUR SITE THINKING IT WOULD BE SAFE AND YOU HAVE DESTROYED EVERYTHING

I SEE in another thread about deleting firefox and creating another profile and about 10 million other steps i don't know how to do but if I close firefox as you said then i can see your frigging directions I HATE YOU

Modified February 16, 2016 at 10:39:48 AM PST by KC Chosen solution

I understand that you're frustrated, but it only takes a couple minutes to copy the files. Take it step by step. Do not delete anything, that will only make it worse. Do not use Windows' system restore feature, that may make it totally irreversible.

In another thread (https://support.mozilla.org/questions/1098179) you said the steps I posted were not clear. Where did you run into problems? Read this answer in context

Asked by Soul4Sail 2 weeks ago

Last reply by Soul4Sail 2 weeks ago