All Products Support Forum

Control key (ctrl) zooms window, can't copy, paste, etc. using the control key without the window zooming in, this does not happen using other browsers, it started about 1 week ago, possibly after the last firefix upgrade, windows 8

When I scroll down a page, it automatically goes back to the top. Not sure this is related strictly to Firefox.

hi, i have a windows eight laptop and i have downloaded firefox, i also have chrome as well as IE10. After installing firefox i wanted to add the extension SEO for firefox. i installed and it clearly says its enabled but i see no trace of it along side my searches.

What could the problem be, i had this extension on my old desktop and it worked fine.

We had to download Firefox once we had installed Windows 8. Although we now have a Firefox tile on the new Windows desktop, to enable access to Firefox, whenever we click on it to go to Firefox, we get the option to select Firefox as our default browser. Whether we say Yes or No, the screen then locks up and we have to use Control, Alt and Delete to close it.

I moved user profile folders to my retail copy of Win8. My startups (I start TBird when the system starts) imported - and amazingly Thunderbird started up from the startups even though I hadn't installed it.

Then I installed Firefox, and it immediately booted up and asked if I wanted to restore my previous session! There was no previous session in the Retail - but it was the session from my copy of the Release Preview.

My questions are

"Is this a feature of Mozilla products, or a happy byproduct of storing program info/settings/etc in the AppData folders?"

"Will I lose my info if I remove the old hard drive with the Release Preview - or is everything stored in the AppData folders?"

Actually, it's been 10 times in the last 25 hours - and this is my work computer, I've only even been on it for maybe 8-9 of those hours.

The report ID's from about:crashes are: bp-980d7c22-8816-4e20-8c6a-0d8c32130222Fri-22-Feb-1311:06 AM bp-aa924b23-2c88-4726-9381-3c2582130222Fri-22-Feb-1311:06 AM bp-cf6f9ea8-17cc-49a1-b4c4-077b82130222Fri-22-Feb-1311:04 AM bp-83fd0cee-9350-41e4-a3d4-00a8f2130222Fri-22-Feb-1311:03 AM bp-e54d994f-e5d2-4520-a651-27c402130222Fri-22-Feb-139:40 AM bp-74c0e3bf-7327-47c3-a2a0-5f47a2130221Thu-21-Feb-133:08 PM bp-e84ba533-a028-408f-8ea4-b42e62130221Thu-21-Feb-132:35 PM bp-81b43c81-3d8b-41c1-a1f4-4daf82130221Thu-21-Feb-132:09 PM bp-2fc77e54-3e0d-4100-8223-c9cf42130221Thu-21-Feb-131:21 PM bp-c85904c7-648b-4b8b-822e-2b5e32130221Thu-21-Feb-1310:08 AM

This is absurd. Please tell me what to do.

There is some mention in the forums - but most of it is quite old - and in the support page you cannot sort by date - and I don't intend to read through 1,000 entries to find the one I want!

What is UNACCEPTABLE is the lack of clear information in a PROMINENT position at the front of the site.

I have just bought a new Laptop PC and could not get Windows 7 - I had to take Windows 8. Every PC in PC WORLD is now loaded with Windows 8 - and the Mozilla site doesn't even mention it!! And Windows 8 has been out for 5 months.

Is everyone asleep at Mozilla?

Clear information might stop your (ex?) customers getting mad at you.

(Written on my old Windows 7 PC).

Firefox works okay but I notice it slow down an lag. When I go on Pandora an play music it'll work fine but once I start opening other tabs it will start lagging the music. This doesn't happen on Internet Explorer. If I play a video YouTube in HD I sometimes have to let it load all the way up or it'll start lagging. I have none of these issues on Internet Explorer. What can I do to fix this?

Since I upgraded to Windows 8 (and almost immediately installed Firefox), Firefox has not auto-updated as it is supposed to. When I see that a new version is out and I check my version, it says that there is a new version available at your site (either mozilla.org or firefox.com, I can't remember) and then I have to manually update.

When I check for update in Firefox 18.0.2 it is showing that Firefox is Up to date. However, the latest version is 19.0. After a little googling I found an addon Httpfox which shown me the URL firefox is requesting to check the updates. It is

https://aus3.mozilla.org/update/3/Firefox/18.0.2/20130201065344/WINNT_x86-msvc/en-US/release/Windows_NT%206.2.0.0%20(x86)/default/default/update.xml?force=1

This is giving a XML with empty update tags

However, if I change Windows version from 6.2.0.0 to 6.1.0.0 like this,

https://aus3.mozilla.org/update/3/Firefox/18.0.2/20130201065344/WINNT_x86-msvc/en-US/release/Windows_NT%206.1.0.0%20(x86)/default/default/update.xml?force=1

it is showing some update related xml.

Is the manual download and install is the only solution I've left with now?

I have the latest version of Mozilla Firefox running on my Windows PC. Mozilla crashes randomly and crashed around 10-20 times last night when my mother was checking her email and Facebook. I went to the about: crashes page and here are the IDs of the reports. Any help would be highly appreciated.

bp-e81e50fa-e71c-4202-a611-36c7b2130222 bp-f393ac38-97fa-4455-88fc-dd2e92130221 bp-a47d00bd-9de5-4a63-a5ee-38ab32130221 bp-3b059c6d-f97c-4ef3-bd22-be2022130221 bp-15595200-7acc-4a21-84fe-a80c42130221 bp-de0bf0b0-7bd5-45bc-a472-ab21d2130221

I'd like to use Firefox to open Mailto links in Windows 8. I found this support article, but it isn't relevant to Windows 8: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links?esab=a&as=aaq

When I open Control Panel --> Default Programs, and try to associate Mailto with Firefox, the only options it gives me are "Mail" (the Metro app I'm trying to ditch) and "Look for an app in the Store". No Firefox. How do I get Firefox to appear in the list of apps that can be associated with Mailto? Thanks very much for any help.

Actually, the question really is how do I get to the sidebar setting utility so that I can remove any item that I have inadvertently put into the sidebar.

Right now I have aol.com coming up in the sidebar, I know how to close it when it comes up, but I dont want the sidebar to even appear on the screen.

I'm currently using Google reader for my feeds but Google is discontinuing it in July. So I need a new feed reader option. I am trying to set up the Brief add-on as my reader, using Live Bookmarks but when I attempt to subscribe to a feed, the subscribe button doesn't work.

Latest version of Firefox freezes solid on load. 14.01 fixes the problem. Reinstalled 19.02 and problem reappeared. Disabling Norton Firewall temporarily did not fix the problem. Reinstalled 14.01 a second time and problem went away again. Running Win 8 on a Toshiba Satellite laptop.

I'm having a problem with Firefox when launching it using gestures on my touch-pad. More specifically I have set a "Three-Finger Press" application gesture in Synaptics Touch-pad v7.2, and set it to open Firefox (and only Firefox).

When I open Firefox in this manner and then try to open tabs (and/or multiple tabs), Firefox freezes completely, and is unresponsive. However when I open Firefox from the pinned shortcut on my taskbar the problem does not occur (and never has when opening Firefox this way).

I am guessing I am basically the only one who has this problem - but I would love to get it fixed. Any ideas?

When I open Zynga.com I get repeated log in messages. When I click them , they disappear and then come back. I have contacted zynga and reloaded facebook Neither helped.