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  • Archived

White Scissors Screenshot doen't work

Hello Firefox, How do I get the white scissors screenshot to work? When I download the photo I want to save to My Documents and open the containing folder, all I see is a… (read more)

Hello Firefox, How do I get the white scissors screenshot to work? When I download the photo I want to save to My Documents and open the containing folder, all I see is a saved blue screen. Please help! Malcolm.

Asked by mhuscrof 11 months ago

Last reply by TyDraniu 10 months ago

  • Solved

Firefox just wont /do/ anything unless it's in windows 8 compatibility mode

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anythi… (read more)

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anything, show any webpages, etc - but the search bar still works, it'll show me suggested sites and what have you. I can also access the settings page. Aside from that, zilch. I've done a full fresh install and it didn't fix anything. Has anybody had this before? Thanks!

Asked by vmoskven 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Archived

Bookmarks no longer show star and your instructions are not accurate on how to fix!

After your latest update you broke the bookmark star function. This is key to my role in my job and if it is not fixed in a reasonable amount of time then I will have to … (read more)

After your latest update you broke the bookmark star function. This is key to my role in my job and if it is not fixed in a reasonable amount of time then I will have to switch back to Chrome. The instructions say to right click the 3 dots but it does not offer up anything when done. Add to address bar is the only thing that shows up when you do right click on the 3 dots instead of add to address bar like the article says. Please fix this ASAP!!!!

Asked by bansheekiller 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recently Firefox sometimes reports it cannot restore previous sessions when launched. The restore option is not set.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have th… (read more)

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

Asked by str8chat 9 months ago

Last reply by FredMcD 7 months ago

  • Archived

Can't get into Google search

Hi there, When I click on my Google search icon I get three continuously revolving circles and Google search will not open. Can you please hepl. Man6y thanks. Greg. … (read more)

Hi there,

When I click on my Google search icon I get three continuously revolving circles and Google search will not open.

Can you please hepl.

Man6y thanks.

Greg.

Asked by gregboy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to Restore Bookmarks After Refresh [...solved?]

tl;dr - Refreshed Firefox, most of my profile has restored normally, but not Bookmarks (or Browsing History). I cannot restore Bookmarks from the .json backups, and I do … (read more)

tl;dr - Refreshed Firefox, most of my profile has restored normally, but not Bookmarks (or Browsing History). I cannot restore Bookmarks from the .json backups, and I do not have an HTML backup.

Firefox would not load any pages this morning, even after updating to most recent version (89) and restarting the app then the entire computer, so I refreshed Firefox. Good news is, pages load now! Bad news is my bookmarks all disappeared, and they were still gone even after I made the Bookmarks Toolbar visible. The Import Bookmarks button only gives me the option to import from Internet Explorer or Chrome, but not from previous version of Firefox.

I went to Manage Bookmarks, and the Import and Backup seems to have some recent bookmark back-ups, giving me options for back-ups from today (Monday) then Saturday (last new bookmark), etc. But when I try to import bookmarks this way, it says Unable to process the backup file. My Firefox profile has backups, but only as .json files, no HTML bookmark files, which is the only other importing option. The rest of my profile seems to have imported fine - when I go to my inboxes or regularly visited websites, I'm still logged in.

Strangely, Firefox also seems to have forgotten my browsing history. In the URL bar, it'll show my search history, but not my visited pages, which makes the lack of Bookmarks even more aggravating and harder to deal with.

Edit: I restarted the app again and this time, my bookmarks were in place, and my browsing history is back when I type into the URL bar. I do not know how to mark this question as solved or delete this question.

Asked by nyxelestia 11 months ago

Last reply by cor-el 11 months ago

  • Archived

the Bookmarks have a wide distance when listed.

Hello dear Nerds With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly na… (read more)

Hello dear Nerds

With the last update the Bookmarks have a wide distance when listed. Too wide! I have to scroll down endlessly to find things. Before they were neatly narrow and you could see twice as much. Kindly repair this next time please. Or can I do this? Best Ursula Zürich

Asked by Ulla 10 months ago

Last reply by cor-el 10 months ago

  • Archived

2nd tab opens when I open Firefox; what is it?

what does a separate tab titled "about:policies#documentation" mean please? It suddenly started showing up as a 2nd tab whenever I open Firefox (Win10) link: about:polici… (read more)

what does a separate tab titled "about:policies#documentation" mean please? It suddenly started showing up as a 2nd tab whenever I open Firefox (Win10) link: about:policies#documentation

Asked by Su 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

On Friday,3oth. I've installed "MajorAV". Promise:will get Inst.key within 24 hrs. But 4 days later still no key ! MajorAV a fake?

On Friday,30th. i've installed "MajorAV". They promise within 24 hrs u'll get the Installation Key but no 4 days later there is still no key been sended. Next problem: … (read more)

On Friday,30th. i've installed "MajorAV". They promise within 24 hrs u'll get the Installation Key but no 4 days later there is still no key been sended. Next problem: "MajorAV" can not be reached, there is no possibility to write a (short) message: what's happening with my key I payed for ! It would be helpfully if i could send just this short msg and askin "What's on with my keyI've been paying for !" Always if I try to open "MajorAV" a page will open with "Invalid Page" or "Page cannot be opened" or others. I tried the so called "Support@majorav.com.com." Do you think this "MajorAV" could be a fake ?? (Question by Rüdiger Dresler, <syasgaard@gmx.de>)

Asked by syasgaard 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Going to a specific folder in the Bookmarks Menu

Earlier, when I you wanted to go to a specific folder in the Bookmarks in the Sidebar, you just typed the first letter of the folder. Now, when you do the same, Firefox w… (read more)

Earlier, when I you wanted to go to a specific folder in the Bookmarks in the Sidebar, you just typed the first letter of the folder. Now, when you do the same, Firefox will type the letter to the search box! Can this be changed?

Asked by Aleksi Scott 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

google pop ups have been disabled through firefox it worked yesterday however; today doesn't work and I can't print from google email account

Yesterday I disabled google pop ups from my Firefox account so I could print from my google email and it worked. However; it is not working today. Must I do this everyd… (read more)

Yesterday I disabled google pop ups from my Firefox account so I could print from my google email and it worked. However; it is not working today. Must I do this everyday?

Asked by nrvg27 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

Get "Close tabs to the right" and "Close other tabs" back from submenu to the main menu and get an option to assign keyboard shortcuts for those commands.

Hello. It would be good to get "Close tabs to the right" and "Close other tabs" back from submenu to the main menu and get an option to assign keyboard shortcuts for thos… (read more)

Hello. It would be good to get "Close tabs to the right" and "Close other tabs" back from submenu to the main menu and get an option to assign keyboard shortcuts for those commands. This would take just one line more and save a lot of time. Thanks.

Asked by AugerJ 1 year ago

Last reply by rwernst 1 year ago