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how do I fix the "shockwave flash" error, causing firefox to lock up, slow, or crash?

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have wor… (read more)

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have worked.....please advise

Asked by mgenoves 6 years ago

Last reply by dustymojave 6 years ago

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Firefox eating memory during regular browsing all the time

For the past several weeks I'm becoming increasingly aware of severe memory issues when using FF (currently FF30 32bit). No matter what I do, FF seems to keep allocating … (read more)

For the past several weeks I'm becoming increasingly aware of severe memory issues when using FF (currently FF30 32bit). No matter what I do, FF seems to keep allocating more memory to the point where it starts having severe issues and slowdowns, eventually crashing when the used memory reaches about 2.4GB, according to Windows Task manager (I'm running Win7 64 on 8GB of RAM). Currently, the whole process got so bad that it only takes several hours for FF to crash. I don't even have to use FF for this to happen - if I simply leave it running for two hours, when I come back, it's process is already using a few hundred MB of memory more.

I've tried disabling all of the add-ons. I've tried disabling all of the plugins, including Flash (which is always udated to latest version). I've tried the safe mode. I've even tried a clean profile. Nothing really changes much - some of my add-ons might have some influence on how fast FF eats the RAM and they certainly have visible impact on how much memory is used from the start, but even without any add-ons, the memory footprint of FF still gets bigger and bigger over time just by regular browsing.

I've also tried both installing FF28 with clean profile into clean directory - again, the same behaviour was observed, although it used less memory by default and its memory footprint was getting bigger slower than with FF30. I've also tried current nightlies (FF33a1), both 32bit and 64bit, again with a clean profile, installed into a separate new folder. Again, didn't really solve anything.

I also have a second separate Windows 8 install on my PC, so I've tried FF30 in this install as well, however, it behaves exactly the same. FF does this even under my Linux installation, so I really doubt it has something to do with my Win install.

Note that I've also tried running current Pale Moon, and while its allocated memory grows much slower than with FF, it still grows over time unexplicably, and as Pale Moon is based on FF code, I'd say this suggests there's some kind of issue there.

Also note that I usually have quite a few tabs open (around 50 is my average - and no, I don't want to use less tabs, before someone suggests that, I think any browser on current hardware should be able to handle 50 tabs without much issues, and pretty much any other browser is), but the same behaviour was observed even with under 10 tabs. I also always disable the delayed tab loading, meaning that all of my tabs load at browser startup, not just after I click on them, so my starting memory footprint with all of my tabs and add-ons is around 1.4GB (1.1 in Pale Moon), which probably means I'm seeing this issue manifest faster than many other would. I'm fine with the memory it eats at startup and with the slower startup. I would even be fine with my browser taking up 2 gigs of RAM (I've got 8GB of RAM for a reason), as long as it doesn't keep on allocating more and more memory without it ever going back down, even when I close several tabs.

Finally, it might be interesting to note that the memory measurements at about:memory grow much slower than the allocated memory reported by Task manager - meaning that quite often, FF memory measurement says it's using 1395MB RAM, while in Windows Taks manager, the Firefox32 process is reported as already taking up e.g. 1.8-2.0GB of RAM, and around 1500MB RAM in FF can equal to 2.2-2.4GB in Task Manager (meaning it's pretty close to FF crashing). And the "Free memory" buttons in about:memory seem to have no effect on the allocated memory, reported in Task manager (even though they do have some minor effect on used memory reported by FF itself there).

I don't really expect much help, I think I've already tried pretty much everything there was to try and for the time being it seems to me using Pale Moon is my only option right now, as in it the memory issues are at least somehow manageable and not as annoying as in classic FF, but I still thought I might post this here, if perhaps only for someone to take notice.

Asked by Case_f 5 years ago

Answered by guigs 5 years ago

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Firefox won't display .swf files

Hello, Everything was running completely fine in Firefox and then all of a sudden it simply stopped displaying .swf files. Where they should be is simply blank. On webs… (read more)

Hello,

Everything was running completely fine in Firefox and then all of a sudden it simply stopped displaying .swf files. Where they should be is simply blank. On websites with a background I can see the background through where the .swf file should be. This includes opening locally saved files as well as every website with a .swf file that's supposed to play.

I do mean suddenly quite literally, as it was right in the middle of a browsing session. I changed nothing, just...one minute they were working fine, the next they completely halted. It's clear the program is recognizing that something's supposed to be there, as Adblock pops up a little "Block" tab over where the file should be, but again, that space is completely blank. It's not black, it's transparent.

I've completely uninstalled Shockwave and reinstalled it from scratch, and "updated" it three times now, all to no effect.

Asked by Amenephis 4 years ago

Answered by cor-el 4 years ago

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captcha doesn't appear at all?

When i go to a website i have previously gone too before without problem the captcha doesn't appear at all anymore. I tried browsing the net for answers but found little … (read more)

When i go to a website i have previously gone too before without problem the captcha doesn't appear at all anymore. I tried browsing the net for answers but found little help. I recently tried going through my browser settings and trying different things and apparently got it to work again after installing the new java but it didn't completely fix the problem. After closing the browser and reopening it, the captcha was no where to be found again? Help please!?

Asked by Dzalarhon 3 years ago

Answered by FredMcD 3 years ago

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Firefox 23 uses 1.2 GB of RAM with 4 tabs open!

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IR… (read more)

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?


Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

  1. My comment about telemetry in post-524332and consider turning that on.
  2. My post 510510 & use special link and start your own thread.
  3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
    /questions/982539 the addon no script was apparently causing 1GB of memory use.
    /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

Asked by r.helsdon 6 years ago

Last reply by John99 6 years ago

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Solution: Saving All The Tabs And Reloading Them Anywhere (From Archived Thread)

Hi, My problem "was" that I was working on Firefox at my home and at my office. As computers are fast these days, I am in habit of opening large number of tabs in firefox… (read more)

Hi,

My problem "was" that I was working on Firefox at my home and at my office. As computers are fast these days, I am in habit of opening large number of tabs in firefox. And I always wanted to open the same tabs at my office which I was opening at my home and vice versa. I further wanted to clean the browsing history after leaving the computer at my work as well as home.

While searching through the forums, I reached to this thread:

https://support.mozilla.org/en-US/questions/960096

And to my satisfaction, the exact answer was not there.

Anyways, doing a little more search, I found why I will never stop loving Firefox and its because of its wonderful "addons".

So here I re-write the problem,

I want to save the addresses of different tabs opened in my Firefox and save them to a file that can be re-opened by Firefox on the same computer or on a different computer with the option to clean the browser history after leaving the computer.

Solution: "Session Manager Addon" of firefox.

Steps to the solution:

1. Download and install a firefox addon called "session manager".

URL: https://addons.mozilla.org/en-US/firefox/addon/session-manager/

2. After installing this addon, go to Firefox -> Sesion Manager -> Session Manager -> Session Manager Options. (or to Tools -> Session Manager -> Session Manager -> Session Manager Options)

Go to "Advanced" tab.

Now change the default location for saving the session. Say you name it to your desktop.

Now, you have "Session Manager" addon installed, the default location of saving the session file is known to you (say your desktop).

3. Now go to, "Firefox -> Session Manager -> Session Manager -> Save Session" and give your session a name under the option "Save the current session as". (or to "Tools -> Session Manager -> Session Manager -> Save Session")

4. Suppose you give your session a name called "New Session". In your default location of saving the session (say your desktop), you will get a file named "New Session.session"

5. Now this file is the key. It's a small file and you can simply email it to yourself or carry it to your work with you.

6. Just place this file at same location on the different computer and repeat Steps 1 and 2.

7. Now Session Manager is installed and configured on the other computer and the file has been copied to the desktop of this other computer.

8. Go to Firefox -> Session Manager -> Session Manager -> Load Session (or to Tools -> Session Manager -> Session Manager -> Load Session) and the saved session will be loaded to the different computer by Firefox.


Now, how this addon can help someone?

1. It is extremely useful for people like me who are addicted to opening many many tabs at once and want to resume working from the same set of tabs whether they are at home, office or some other place.

2. Suppose, you are surfing some personal sites that you do not want other people to know and you can't bookmark those sites. You are on a different computer, say at your office and want to clean the browsing history too.

The best option in such cases is to save the session completely and re-load it on a different computer.

I personally found "Session Manager" addon better than "copy urls expert".

The only improvement I would like to see is that Firefox itself should allow multiple tabs to saved to a file that can be opened by Firefox just like we open a saved HTML page.

And thanks to Michael Kraft for creating this wonderful addon... Really liked and I hope my post help others.

thanks

Asked by vipinkr3 6 years ago

Answered by guigs 6 years ago

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Feb 2018 Firefox is not working properly. It is slow to load, won't open pages, or items in Google search. I have downloaded lastest version 58.0.1, no change

Hi, I'm hoping someone can advise me as to why the lastest version of Firefox is not working properly and if it can be fixed. I am not tech savvy, sorry. Since the last a… (read more)

Hi, I'm hoping someone can advise me as to why the lastest version of Firefox is not working properly and if it can be fixed. I am not tech savvy, sorry. Since the last automatic update Firefox has been incredibly slow loading pages, won't load some at all and has problems showing pictures and video. Trying to type something into Google search is nearly impossible, it just doesn't respond when I click on something or if it does it takes ages to open in the new tab. I have tried to search online for an answer or solution but can't find anything that doesn't refer to problems with Firefox in late 2017. There have been new versions of Firefox since then which claim to have fixed any bugs. I have downloaded the lastest version which I think is 58.0.1 Firefox tells me I'm running the lastest version so what can I do to fix this?

Asked by psychocat 2 years ago

Answered by psychocat 2 years ago

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Why do Vine videos have no sound or won't play at all?

I have the latest version of Firefox (26.0). I'm not sure if a Flash or Java update caused this issue. Vine videos were playing fine in my browser. This was AFTER I c… (read more)

I have the latest version of Firefox (26.0). I'm not sure if a Flash or Java update caused this issue.

Vine videos were playing fine in my browser. This was AFTER I changed the about:config settings for media.windows-media-foundation.enabled to "false" - They never seemed to load when this was set to "true"

But now, the problem is back. Vine videos will not play. I recently updated to Firefox 26.0 and this issue came back. Additionally, I did install a Java update. I have tried EVERYTHING to restore my browser to the way it was but nothing works. I have reinstalled Firefox. I have done clean installs of both Flash and Java. I have tried starting Firefox in safe mode, but the problem remains.

If I go to a Vine page (https://vine.co/v/heXdnb0m3dm) for example, all I see is a static image. I can't click on anything. It's just a static frozen image. On Twitter, the same Vine video appears as a black screen where it previously used to load just fine. Even on Tweetdeck, which uses Firefox as the default browser, the videos will no longer load. This is all when media.windows-media-foundation.enabled is set to "false"

If I change the settings so media.windows-media-foundation.enabled is set back to "true" then the video plays but I have no control over sound. There is, in fact, no sound. The video plays on a loop. No sound. In fact, I can not even control the sound icon. Clicking the icon does nothing. It doesn't change to signify that the sound is on or muted. It remains the same muted icon.

So, basically if I try to play Vines by forcing them into flash, I get nothing at all. I get a static image. No video. No sound. No function.

If I leave the defaults the same and play them via HTML5, the video plays, but there is no sound and no control.

Please help! I have tried everything at this point!

UPDATE: I temporarily set security.csp.enable to "false" and the pages load up perfectly. Is this safe, though?

Asked by angelrodriquez 6 years ago

Last reply by cor-el 6 years ago

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1-click Youtube downloader installed but button missing

I have had 1-click Youtube video downloader addon installed for a little while now and it has always worked well. However, recently I tried to change to a different addo… (read more)

I have had 1-click Youtube video downloader addon installed for a little while now and it has always worked well. However, recently I tried to change to a different addon (in fact several different ones) but the Download button then disappeared. I have since re-installed Firefox and returned to 1-click Youtube Video downloader, but still when in a YouTube video page the Download button is missing, no matter which videos I select.

I would much appreciate some assistance as I use the YouTube Video download option a lot!

Asked by jennynovak 6 years ago

Answered by jennynovak 6 years ago

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When I open a new tab, it's no longer a 'New Tab' but it opens a 'Conduit search' webpage. I did not install that. How do I remove it?

When I open a new tab, I no longer get a blank page. Instead, this link opens automatically. search.conduit.com/?ctid=CT3319766&octid=EB_ORIGINAL_CTID&SearchSourc… (read more)

When I open a new tab, I no longer get a blank page. Instead, this link opens automatically. search.conduit.com/?ctid=CT3319766&octid=EB_ORIGINAL_CTID&SearchSource=69&CUI=&SSPV=&Lay=1&UM=2&UP=SPBE0988F4-A2BC-4595-B005-51E70B9E0B94 I did nothing to make this change and I don't recognize it at all. I am concerned that my computer may have a virus, so I will do a scan. How do I remove the above link and make it stop appearing when I open a new tab? I just want a blank page.

Asked by theBreezNeez 6 years ago

Answered by theBreezNeez 6 years ago

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Firefox takes a long time to connect to websites on start.

This problem is weirdly specific, I have tried other browsers and firefox is the only thing affected, so its firefox specific. When I first open firefox, firefox itself o… (read more)

This problem is weirdly specific, I have tried other browsers and firefox is the only thing affected, so its firefox specific. When I first open firefox, firefox itself opens and loads within seconds perfectly fine, I can do things with it offline perfectly fine (like using it to open a file) But when I try to go to any website, it takes ages to load and function normally. It doesnt even matter how many tabs I open, I can load one website, or three, it takes the same amount of time.

Once it has loaded the website(s) it functions completely normally! I can load new websites or pages just fine, and everything works perfectly, until I close firefox and open it again. Its driving me insane because I'm not going to just leave firefox open at all times (This is a gaming PC, I try to not have too many unnecessary programs running in the background)

I have tried several things, I reset firefox, didnt work. I have reset my PC, didnt work. I ran firefox in safe mode...worked! So it must be a add-on or extension, right? ...Nope, turned them all off one by one and every time it didn't work. (I only run uBlock anyway)

So whatever the issue is, has something to do with something safe-mode would prevent/turn off, but not add-on's/extensions.

EDIT: Forgot to also mention, I tried clearing cache/cookies/history as well, so pretty much everything short of a completely clean re-install of firefox with none of my personal data, but hoping to avoid the nuclear option if I can.

Asked by Zaayl 3 years ago

Answered by Zaayl 3 years ago

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Firefox Browser hijacked

My wife's desktop pc was hit by what I'd call "A Super Bundle" which unleashed total havoc on her pc. It took me a great deal of work 2 full days chasing down all the cra… (read more)

My wife's desktop pc was hit by what I'd call "A Super Bundle" which unleashed total havoc on her pc. It took me a great deal of work 2 full days chasing down all the crap this apparent harmless download created. My approach; I'd describe it as it was like pealing back layers of an onion until everything was removed. Or to return her machine back as close to normal as I could. One of the "Leftovers" from this attack is something called; www-searching.com which has hijacked all the browsers on her computer. Nothing has worked I mean nothing. A lot of time and a great deal of effort has gone into destroying this menace now I'm asking for help.

Thanks for your time. Doug Sr.

Asked by DougSr 5 years ago

Answered by DougSr 5 years ago

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Firefox 29 no longer prints properly from the built in PDF viewer

I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints prope… (read more)

I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints properly. It shows the label fine on the screen, but when sending to the printer (I tried two different ones) it just prints out two blanks pages. I tried a number of different printer settings and as i mentioned two different printers. Can't get anything to print now except two blank pages. If I switch the application settings in firefox to use an external 3rd party PDF viewer (e.g. Adobe reader 11, PDF Viewer plus, etc) those work fine. However, the default built in PDF viewer clearly broke in this new version. A very disappointing launch for me as this is critical feature for my use. Yes, I have a work around, but the point (and new bug) is still valid.

Asked by jimkarl 6 years ago

Answered by philipp 6 years ago

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The address wasn’t understood (how to redirect URL to software on computer?)

When I click on a link which is: osu://b/1006632 Firefox says: The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following … (read more)

When I click on a link which is: osu://b/1006632

Firefox says:

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (osu) isn’t associated with any program or is not allowed in this context.

You might need to install other software to open this address.

I have the program osu installed on my computer. How do I make the address in Firefox redirect to the osu program?

Asked by daigo1 3 years ago

Answered by jscher2000 3 years ago

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Random buffering that never ends [Flash/HTML5]

So, interesting opportunity to learn something new! ;) What is wrong: buffering. At first I thought I have problems with Flash alone, but this isn't true. Any video [be i… (read more)

So, interesting opportunity to learn something new! ;) What is wrong: buffering. At first I thought I have problems with Flash alone, but this isn't true. Any video [be it on Youtube or Twitch, Flash player or HTML5 player, doesn't matter] randomly will stop. I will see the buffer "icon" and... nothing happens. Ever. I can leave it for as long as I want, it will not budge. On Twitch.tv it's a bit different, it will pause the stream for a solid minute and then "restart" itself.

Cleared cache, session files, updated Flash, used Ccleaner as well. Don't want to go through creating a new profile yet (a bit of a hassle), trying to figure out what might be causing the issue. As I said, it's very random, sometimes happens in short video on Youtube, sometimes I can watch long videos without much problem. And no, my internet is not the issue, double checked on that.

Any ideas?

Asked by br0k3n 5 years ago

Answered by br0k3n 5 years ago

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How do I bypass "Error code: SSL_ERROR_WEAK_SERVER_EPHEMERAL_DH_KEY" on trusted site?

I have a local Linux server in my office we use for our point of sale system. I almost never need to log in to it, as we have an outside support company that handles most… (read more)

I have a local Linux server in my office we use for our point of sale system. I almost never need to log in to it, as we have an outside support company that handles most of it. In this instance they want me to login and look at something, so they sent me an email telling me to login using a particular https internal address (https://192.168.1.1:1311 for example). I know nothing at all about Linux except how to spell it, so they have me use Dell Open Manage so it has a more "windows type" interface. However, I can't log in because of the security error I listed above. Screenshot attached. I cannot find a way to force FF to ignore it or bypass it or whatever. Any suggestions?

Asked by krcinknox 2 years ago

Answered by TyDraniu 2 years ago

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A red screen appeared on my Windows desktop home page with a number to call regarding a Trojan threat. Do you ever give a number to call in a case like this?

When I first got on the Firefox browser a full page red screen came up with white letters, telling me I should call a certain number (I didn't write it down - didn't call… (read more)

When I first got on the Firefox browser a full page red screen came up with white letters, telling me I should call a certain number (I didn't write it down - didn't call either). On the main red page it said my passwords may be compromised and I should alert my bank accounts, etc., Other smaller alert boxes came up, but I don't remember what was in them. I eventually cancelled all those alert boxes and logged of. The next time I got on Firefox was fine. Does Firefox give out numbers to call in a case like this? Is my computer infected? Thank you/

Asked by jcharlesb 2 years ago

Answered by jscher2000 2 years ago

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Firefox crashes constantly

Continued from this thread: https://support.mozilla.org/en-US/questions/1002029?utm_campaign=questions-reply&utm_medium=email&utm_source=notification Firefox cras… (read more)

Continued from this thread: https://support.mozilla.org/en-US/questions/1002029?utm_campaign=questions-reply&utm_medium=email&utm_source=notification

Firefox crashes constantly. Tried starting it in safe mode, and then disabling the javascript-line. Helped for a few days, but now the crashes are back

The 10 latest crash reports (all today): bp-9ce11f44-53e5-4e5b-8d24-444a82140530 bp-4f853bef-a467-421f-b200-5aa2e2140530 bp-24843b24-7d08-4ab1-8c13-204082140530 bp-e8274262-219f-4711-8e85-560622140530 bp-2ba874e6-ca77-490e-aa31-39e152140530 bp-21dc620e-59aa-4084-a823-80a9a2140530 bp-a9aebf9c-acf2-47ec-b0d5-449102140530 bp-603cd787-208a-4c23-95b0-db5822140530 bp-ac705fb4-f382-4957-bbe0-141b52140530 bp-677b2c3c-2160-4959-a005-62f6a2140530 bp-a8f5a9c1-6ddc-40d0-b21d-812c42140530

Asked by Andrimner 5 years ago

Answered by iamjayakumars 5 years ago