All Products Support Forum

I am using Arlo security cameras which store the video captures as MP4 files. The Arlo app has video playback feature that works in Chrome or Edge but does not work in FireFox. From what I have been abe to glean from searches, Arlo uses HEVC Codec that FireFox either isn't compatible with or is lacking the codec. Any suggestions?

Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

why does the word Australia show at the bottom of my google search page?

EDIT: Disregard. I used the settings in the lower right corner and set my region to the United States and now the grey bar with Australia in it is gone.

Get this error when I try to open either gmail or yahoo mail. Did not connect: Potential Security Issue Firefox detected a potential threat and did not continue to mail.yahoo.com because this website requires a secure connection. I get the same for gmail.

Firefox is leaving behind a small window/artifact that cannot be closed through task manager. You can move any other application such at outlook or even a chrome browser to hide the window, but it will stay on top of any Firefox window that is placed on that monitor. I have disabled and enabled use of GPU, and ran a refresh from the troubleshooting section. He is running Inspiron 15 3511 windows 10. Any other ideas out there? See attached picture.

Yesterday my son had issue with FFox and uninstalled and re-installed. Upon doing this all my other firefox instances lost their pinned sites on the home page.

is there a way to configure a firefox instance as the bastion of truth, so that all other instances sync to it? and it asks before it makes changes?

Or even better after a sync have a list of what changed, and perhaps an undo.

Hail:

System Software: Win11Ent_x64 v22H2 (b: 22621.2283) MFF v18.5.0.0

No matter what I try, my MFF keeps crashing at startup. For some reason, it tries to open 2 pages the windows at the same time, which is illogical. I deleted firstly my: sessionstore.jsonlz4 logins.json to no avail.

Then I tried to open MFF through elevated CMD with the command: C:\Program Files\Mozilla Firefox\firefox.exe -safe-mode Again, 2 windows pop crashing immediately.

I do not understand why all of the sudden, it tries to open 2 different instances at once. This makes no sense. I am out of ideas, having tried many an option found on Google, but which none give me a solution.

If anyone has an idea, I would be quite darn thankful. This MSEdge crap that I need to use now is not quite my thing.

Thank you. Ke'Ylan

I downloaded the latest Firefox for security which appeared on my page. I thought it was a good idea. However I play games in Facebook and do a lot of jigsaw type games. After downloading I could not load my games to play at all. It affected all of them. I just deleted the latest firefox and downloaded the one from the Mozilla page and now they work. Why did this happen. I like Firefox I like security however I do want to be able to use other sites that may have blocked or decided they do not like the way Firefox is taking away their advertising $$$$

It is not unusual for me to have trouble following articles. I looked at restore, said would be a list of dated automatic backups, I do not see anything. I tried switching profiles, only have 2, i see no difference. please help. I'm on a Surface Pro, windows 11

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

So my last thread on this was archived without anyone giving me a reason or answering my question.

I have had issues with the website Archive of Our Own since last November, when I tried to change the site skin and permanently changed the default font of that site to something called Lucida Sans Unicode, when it's apparently meant to be Lucida Grande.

This much I was able to work out via my previous thread, but when I asked for that last bit of help, nobody answered and my thread was instead archived.

I don't know how to change a font on a specific website. I don't even know if the site has tools I could use that would work for me. All I know is I still cannot read bold or italics on Archive of Our Own with my screen-reader, NVDA, unless I use reader view, which excludes author's notes and comments, and I had thought I was close to a breakthrough before my thread was unceremoniously archived.

For reference, the thread is here: https://support.mozilla.org/en-US/questions/1403415

I tried inserting a link via the button above this box but it did not give me the necessary code used in this forum for links, so a straight url is the best I can do.

Your new translation feature is great, by any chance do you have simplified Chinese or will that be coming in the future? A second question, what is your pricing for VPN? Thank you for your time.

Over the last year I have uninstalled FF removed settings then reinstalled from scratch. Its been over a year now and FF never can pin point where I am at. Today it says I am 1300+ miles from where I am. I really don't want to go back to using Chrome but it appears I will have to as it normally has my exact position. I travel for 6 months of the year and have 3 internet connections shared via an internal WiFi that I use 99% of the time. They are connected via Starlink, GoogleFi (T-Mobile) and AT&T SIMs. I have a SSID with the _nomap suffix and that fixes Chrome but FF NEVER seems to know where I am, no matter how many times I clear the browsing data. I really don't want to go back to Chrome, but I cannot do my work if FF thinks I am somewhere else all the time. Geez, If only there was an addon or extension that would override FF location so I could tell it where I am. I'm in FF Hell. -Bill