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Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 4 months ago

Answered by Terry 4 months ago

  • Solved

Missing options to remove suggested site(s) from url

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your doc… (read more)

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your documentation suggested clicking a button on the far right, but it's non-existent. You also suggested to scroll down to highlight/select the URL and SHIFT+DEL, but that does nothing. I've been trying to get rid of this obsolete website link for over a year and it's an absolute mystery where the link is coming from and bugs me.

https://stockr.net/Vancouver/1130BonusCodes.aspx News 1130 bonus codes ...

Looking forward to more suggestions.

Thanks. Chris

Asked by yabedude 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

External open specific url will open on container

For some reason, in my firefox profile, when I try to access "https://accounts.google.com", it open on new tab with a specific container, while other url keep open with n… (read more)

For some reason, in my firefox profile, when I try to access "https://accounts.google.com", it open on new tab with a specific container, while other url keep open with no container. I've never configure this behavior, or found a setting to fix it. It only happen on my current firefox profile. If I create new profile, this problem didnt occurs.

Here the video: https://drive.google.com/file/d/1-2odN87XGXg6TzeRArifEJ-rTX7syFQg/view?usp=sharing

Asked by 3 weeks ago

Answered by 3 weeks ago

  • Solved

Functions Disabled in Browser

Within the last few days, I've noticed I'm losing functionality in certain online apps through the Firefox browser. When I'm on Instagram, I can't check direct messages:… (read more)

Within the last few days, I've noticed I'm losing functionality in certain online apps through the Firefox browser.

When I'm on Instagram, I can't check direct messages: the function stalls out without resolving.

In Gmail, I'm unable to embed an image in an email. I can attach it like normal, but the embed button doesn't respond.

In Starry AI, I'm unable to use any menu options at all, I'm stuck at being logged into the account and can't logout, check my settings, or request help. I receive this message: "Application error: a client-side exception has occurred (see the browser console for more information)"

When I follow up on this, I get this pop-up message: Resource of last-private-context-exit is missing a browsingContextID or innerWindowId attribute resource-command.js:917:13

   _getTargetForWatcherResource resource://devtools/shared/commands/resource/resource-command.js:917
   _onResourceAvailable resource://devtools/shared/commands/resource/resource-command.js:649
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   onPacket resource://devtools/shared/protocol/Front.js:348
   onPacket resource://devtools/client/devtools-client.js:458
   send resource://devtools/shared/transport/local-transport.js:67
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

<empty string> 2 Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:972:15

   resetFileLog resource://services-sync/policies.sys.mjs:972

InvalidStateError: An attempt was made to use an object that is not, or is no longer, usable AboutNewTabParent.sys.mjs:33

   handleEvent resource:///actors/AboutNewTabParent.sys.mjs:33
   swapDocShells chrome://global/content/elements/browser-custom-element.js:1590
   _swapBrowserDocShells chrome://browser/content/tabbrowser.js:4757
   swapBrowsersAndCloseOther chrome://browser/content/tabbrowser.js:4642
   swapBrowsers chrome://browser/content/browser.js:1771

The resource at “https://r2.starryai.com/results/1034412570/d60e9d93-bb04-4ab0-b333-011e35eb54d1.webp” was blocked by OpaqueResponseBlocking. Reason: “after sniff: content-type declares image/video/audio, but sniffing fails”. AbortError: Actor 'Conduits' destroyed before query 'RuntimeMessage' was resolved 2 ConduitsParent.sys.mjs:378 Some cookies are misusing the recommended “SameSite“ attribute 4

What can I do to fix this issue?

Asked by Aborigen 3 weeks ago

Answered by cor-el 3 weeks ago

  • Solved

Bookmark a pdf page

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark butto… (read more)

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark button (the ribbon button), and in the settings there is no way to find it or the option related.

Could you help me? Thanks.

Firefox 123, Windows 11

Asked by pepe.giuseppe 4 weeks ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

Firefox asks for master password on startup

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site … (read more)

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

Asked by jp.levy 4 weeks ago

Answered by cor-el 4 weeks ago

  • Solved

PG&E (PGE) PG and E Website has blocked Firefox

The subject website pge.com has blocked Firefox apparently because new function that they have instituted features that Firefox cannot support. The subject website states… (read more)

The subject website pge.com has blocked Firefox apparently because new function that they have instituted features that Firefox cannot support. The subject website states it does not support Firefox. Is this refusal to support on the subject website a known problem? I have searched the Firefox Help without results. Is this even considered a problem? I appreciate Firefox and would like to see it be a supported browser on the subject website.

Asked by RIPPER 5 months ago

Answered by RIPPER 5 months ago

  • Solved

firefox addons page is blank (.. and so are some other support/help pages)

I want to uninstall and maybe re-install some add-ons. But when I goto the add-on page. It just appears blank. So are some other pages in the support/ help sections. Anot… (read more)

I want to uninstall and maybe re-install some add-ons. But when I goto the add-on page. It just appears blank. So are some other pages in the support/ help sections. Another most notably, is (via menu) help -> more troubleshooting information. It just sends me to a blank page! See the uploaded images for the pages I get send to.

Help please with changing my add-ons

Asked by Radu 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Google Sheets mousewheel scrolling directly to bottom of sheet and disabling

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and… (read more)

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

Asked by Sean Thomas 4 weeks ago

Answered by Sean Thomas 4 weeks ago

  • Solved

Disable specific keyboard shortcuts for 123.0.1?

I use the numerical keypad frequently and need to use "/" often, but that key shares the shortcut for "quick find" which I then have to exit and click back into whatever … (read more)

I use the numerical keypad frequently and need to use "/" often, but that key shares the shortcut for "quick find" which I then have to exit and click back into whatever text box I was typing in before I can continue. The alternative is to continually move my hand back and forth to the other "/" shared with "?". Both are annoying and unnecessarily take extra time.

I would very much like to disable the keyboard shortcut attached to the "/" key on the numerical keypad.

Thank you!

Asked by ilkilzer 4 weeks ago

Answered by cor-el 4 weeks ago

  • Solved

A new window for bookmark

I used to click on a bookmark to open a new window and load the link, but now it's loaded directly into the original window, how do I revert back to the previous state? … (read more)

I used to click on a bookmark to open a new window and load the link, but now it's loaded directly into the original window, how do I revert back to the previous state?

Asked by William 1 month ago

Answered by TyDraniu 4 weeks ago

  • Solved

Graphical problems on Surface Pro X (arm64)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers. This topic has al… (read more)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Asked by Felix 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Firefox and Google Recaptcha

I recently switched ISP and now when I try to google anything with firefox I keep getting this message appear: "Our systems have detected unusual traffic from your compu… (read more)

I recently switched ISP and now when I try to google anything with firefox I keep getting this message appear:

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot."

It prompts me to click 'I am not a robot' then pick out which lights have cars etc in them. Worked fine before the ISP change. Some notes:

- This does not occur on Microsoft Edge or Chrome. - The only add on I have is Ublock but it still does this when I have that disabled. Plus I have Ublock on Edge and there are no issues.

If it's my IP address, then why does this ONLY appear when I use Firefox? Surely it would also appear when using google on any browser if my IP address was in question...

From what I am reading online, my only option is to either: - Use a different search engine ; or - Use a different browser.

I'm curious to hear other people's thoughts on this.

Asked by COURIER 6 1 month ago

Answered by cor-el 1 month ago

  • Solved

After upgrade to Windows 11, Firefox won't open anymore.

Hi, I've upgraded to Windows 11 today and couldn't open Firefox since. Things I've already tried: Reinstall Firefox and delete all old files (Appdata & Program fi… (read more)

Hi, I've upgraded to Windows 11 today and couldn't open Firefox since. Things I've already tried:

  • Reinstall Firefox and delete all old files (Appdata & Program files)
  • sfc /scannow and DISM.exe /Online /Cleanup-image /Restorehealth
  • Windows compatibilty mode
  • Firefox Troubleshoot mode won't open either
  • ipconfig /release & /flushdns & /renew
  • netsh int ip reset & netsh winsock reset

When opening Firefox in any way, i get a white window/just the window border which immediatly closes. When trying to start troubleshoot mode, the small window has the same issue.

I also checked the crashlogs and none were generated. The Windows event-logger also has no entries.

BTW: Here is a video of whats happening: https://youtu.be/AJP4rqZFxlY

I have no idea what to do - send help please.

Asked by galotta.f 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Scroll bar doesn't show unless cursor is there, and the old setting under "browsing" seems to be missing.

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing. Is this a glitc… (read more)

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing.

Is this a glitch? Can it be fixed?

Asked by postedit 1 month ago

Answered by zeroknight 1 month ago

  • Solved

Embedded videos

Embedded videos missing in Firefox but show up in Microsoft Edge. How to fix it? Example: https://scheerpost.com/2024/03/09/you-are-betraying-your-ancestors-a-message-to… (read more)

Asked by manny52 1 month ago

Answered by jonzn4SUSE 1 month ago