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  • Solved

Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 3 months ago

Answered by Terry 3 months ago

  • Solved

Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (read more)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Asked by Maria Quetell 2 weeks ago

Answered by Sean Thomas 1 week ago

New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 1 week ago

Last reply by zeroknight 6 days ago

Problem logging in, "Entry Point not Found"

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located… (read more)

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\xul.dll." Followed by another pop-up. "Could not load XPCOM" There was an automatic up-date several days ago and I have had this problem ever since. Is there a fix?

Asked by John Vivian 5 months ago

Last reply by cor-el 5 months ago

ctrl+w not closing tabs

ctrl+w stopped working. I can no longer close tabs in firefox using this shortcut. I have tried using the shortcut add-on but no matter what combination i use with ctrl+*… (read more)

ctrl+w stopped working. I can no longer close tabs in firefox using this shortcut. I have tried using the shortcut add-on but no matter what combination i use with ctrl+* nothing will close tabs. i know i can use ctrl+F4 but this is very annoying. What happened and is anyone else having this issue??

Any ideas would be so helpful. Did I turn off something on windows??

Asked by Dgunn 2 months ago

Last reply by Dgunn 2 months ago

  • Solved

Is there a way to zoom in and out Just the elements of a page?

I am trying to zoom in and out on a webpage JUST the elements. I DO NOT want the text to zoom in or out when I do this. I was able to do this within the last couple of … (read more)

I am trying to zoom in and out on a webpage JUST the elements. I DO NOT want the text to zoom in or out when I do this. I was able to do this within the last couple of days here, but cannot remember How I did so..

Asked by Katerpie 4 months ago

Answered by Katerpie 1 month ago

This network is blocked due to unaddressed abuse complaints about malicious behavior.

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page This network is blocked due to unaddressed abus… (read more)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

Asked by thdegroote18 4 months ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Microsoft points not adding while using firefox 120.0

while I using bing I will receive a Microsoft Points. But after updating Firefox to 120.0, I didn't get any. Somebody know how? I'm sharing you all of my extensions, and … (read more)

while I using bing I will receive a Microsoft Points. But after updating Firefox to 120.0, I didn't get any. Somebody know how? I'm sharing you all of my extensions, and others. If someone know how I can again get points please help me.

Asked by DeanDark 4 months ago

Last reply by DeanDark 4 months ago

  • Solved

Chatgpt issue on Firefox browser, comparing Edge

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface… (read more)

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface only shows an 'Upgrade' option instead of the 'Refer a Friend' feature, which suggests that my subscription isn't being recognized properly. Additionally, whenever I try to send a message in the chat, I receive an error stating, 'Our systems have detected unusual activity from your system. Please try again later.' I haven't encountered these issues on other browsers. Could you please provide assistance or guidance on how to resolve these problems with Firefox?"

I have tried to clear the cache, and relogin, does not work...

I am wondering if this is an issue of Firefox or ChatGPT, any resolution on this?

Asked by Zhenggli 4 months ago

Answered by Zhenggli 4 months ago

  • Solved

Outlook default browser will not set to Firefox

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossi… (read more)

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossible to choose Firefox.

How can I make Firefox the default browser. This situation occurred after recent update (October 2023).

Any help would be appreciated. -- JGS

Asked by jgsimmons 4 months ago

Answered by jgsimmons 4 months ago

Window Automatically Resizing Itself

Every so often when I launch Firefox on Windows, the browser's window automatically resizes itself to fill the screen above the taskbar like the maximize button does, exc… (read more)

Every so often when I launch Firefox on Windows, the browser's window automatically resizes itself to fill the screen above the taskbar like the maximize button does, except it's not in that state.

I can resize it, but since this is a consistent and annoying problem I thought I'd ask for help since I haven't been able to fix this on my own.

Asked by DK 4 months ago

Last reply by DK 4 months ago

Access Denied messages

In Firefox, I get multiple messages that say: Access Denied You don't have permission to access "http://www.######.com/" on this server. Reference #18.9daf0660.1698269628… (read more)

In Firefox, I get multiple messages that say: Access Denied You don't have permission to access "http://www.######.com/" on this server. Reference #18.9daf0660.1698269628.1b88b68b

I have tried many suggestions from web searches but still have the problem. I have: cleared history, cookies and cache reset firefox turned off firewall (microsoft) then turned it back on turned off proxy I do not have a VPN changed the DNS reset my modem reset my router run internet troubleshooter run in private mode run in safe mode turned off extensions restarted computer reset network settings

I added a VPN and it will work with that running but I prefer not to use it.

this also happens in Opera, Bing and Chrome. I am on Wifi and my son is on ethernet connection and we both have the issue.

Very frustrating. Any other suggestions? Could it be Windows Defender?

Asked by johndhogan 5 months ago

Last reply by johndhogan 5 months ago

Why was Firefox View taken away in Private Browsing mode?

I thought that in Private browsing mode, using Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now cleaned out everything in mid-ses… (read more)

I thought that in Private browsing mode, using Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now cleaned out everything in mid-session. It turns out that's not true, for example, using Firefox View I found that the list of Recently closed tabs in three-bar menu > History > Recently closed tabs was NOT cleared. The only way to see that was with Firefox View, which you could then use to delete items from the list.

With the new version of Firefox (119.0) Firefox View has been removed from Private browsing mode entirely. Thus not only is it impossible to see if the recently closed tabs list has been cleared, but it's impossible to clear the list even if you could see it. That leaves the only way to be (fairly) sure things are cleared out during a Private browsing session is to close the browser entirely, which is an annoying pain.

Why was that feature removed? How can I tell if the recently closed tabs have been cleared without it?

Thanks.

Asked by Blarg 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Switching to new tab automatically

I have just upgraded my desktop to Win11 and have an issue now with Firefox. I have When you open a link, image or media in a new tab, switch to it immediately checked, … (read more)

I have just upgraded my desktop to Win11 and have an issue now with Firefox.

I have When you open a link, image or media in a new tab, switch to it immediately checked, but when I open a bookmark or click on a link, the new tab opens, but FF does not switch to it immediately.

I've done a search here, but only find questions on how not to switch immediately. ;)

Asked by Steve2526 4 months ago

Answered by Steve2526 4 months ago

Firefox is displaying incoming emails on my screen while I'm trying to read my emails. This is annoying as it often blocks what I'm trying to read. Please cease this.

I would like you to stop displaying notifications of incoming emails while I'm reading my other emails. These notifications block what I'm trying to read and they are ir… (read more)

I would like you to stop displaying notifications of incoming emails while I'm reading my other emails. These notifications block what I'm trying to read and they are irritating and annoying.

Asked by judith.parkinson 4 months ago

Last reply by zeroknight 4 months ago