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Firefox won't load -- can't even reach home screen

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my exte… (read more)

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my extensions, and use the browser as intended. A few hours in, though, it completely crashed on me. I am unable to go to new websites, refresh a page, open bookmarks, log in to my Firefox account, or even open settings; the home screen also doesn't load when I open a new tab. Literally the only thing I can do is freeze the Bookmarks Toolbar and customize the Toolbar. I tried closing and reopening, refreshing/resetting the browser, restarting my computer, going into Troubleshoot mode, deleting and redownloading the application, but nothing is working. I have no trouble with Firefox on my previous computer or my phone, and Edge is working fine on this computer. I don't know what to do anymore. Any help would be much appreciated.

Asked by nenecessitepasreponse 5 months ago

Answered by nenecessitepasreponse 5 months ago

Cannot get bookmarks to show on left side.

Cannot get bookmarks to show on left side. They were there when I set up this new computer, then disappeared. Says go to toolbar at bottom of screen, there is no toolba… (read more)

Cannot get bookmarks to show on left side. They were there when I set up this new computer, then disappeared. Says go to toolbar at bottom of screen, there is no toolbar at the bottom of the screen. There is a file containing all the bookmarks that were transferred. Been at this for hours.

Asked by careyrmitchell 4 months ago

Last reply by cor-el 4 months ago

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Windows 11 Minimize/Maximize Buttons Missing (Tablet Mode?)

My minimize/maximize buttons have suddenly gone missing. I found other answers on this site that say Tablet Mode is the culprit; indeed, the density settings within Firef… (read more)

My minimize/maximize buttons have suddenly gone missing. I found other answers on this site that say Tablet Mode is the culprit; indeed, the density settings within Firefox are telling me Tablet Mode on.

However, tablet mode was officially removed in Windows 11. It's not in the settings, it's not in the Control Panel, and registry edits don't seem to work either. So what's going on here? A regression? How do I get my minimize and maximize buttons back?

Asked by lunabunn 9 months ago

Answered by cor-el 9 months ago

  • Solved

I cannot see saved credit cards in Privacy & Security Firefox 99.01

I cannot see saved credit cards in Privacy & Security Firefox 99.01. I moved from a mac to Windows, and sync'd everything. I have no option to see saved credit cards… (read more)

I cannot see saved credit cards in Privacy & Security Firefox 99.01.

I moved from a mac to Windows, and sync'd everything. I have no option to see saved credit cards in Firefox Privacy & Security.

Please help?

Asked by Neil 3 months ago

Answered by Neil 3 months ago

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  • Archived

Consistent "Trouble find that site" Errors on Windows 11

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having tro… (read more)

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

  1. I've performed a completely clean uninstall of Firefox and then reinstall
  2. Cleared all browser history/cache
  3. Removed all extensions
  4. Disabled IPv6, HTTPS Over DNS, No Proxy
  5. Ran through Firefox's troubleshooting
  6. Used Firefox Troubleshooting Mode in the Browser
  7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

  • Windows 11 21H2 2200.348
  • Network driver is the latest Win11 edition
  • Firefox 95

Asked by Justin 8 months ago

Answered by Justin 7 months ago

translator

Hi, how are you? I was just wondering if Firefox offers the auto translation option when it gets to a webpage that it's not in English. Chrome offers. A translation of th… (read more)

Hi, how are you? I was just wondering if Firefox offers the auto translation option when it gets to a webpage that it's not in English. Chrome offers. A translation of the page as always or Just decline. Would you tell me if Firefox offers that function or similar option? Thank you.

Asked by Azin 4 months ago

Last reply by jeyson1099 4 months ago

  • Solved

Middle Mouse opens link in 2 tabs / closes 2 tabs constantly

Hi Firefoxes! I updated to the latest and greatest 99.0.1, whenever i use the middle mouse button it opens every link in 2 tabs. Also when i middle mouse on a tab, 2 tabs… (read more)

Hi Firefoxes! I updated to the latest and greatest 99.0.1, whenever i use the middle mouse button it opens every link in 2 tabs. Also when i middle mouse on a tab, 2 tabs are closed. Anyone came along this bug? Restarting FF and Windows did not help. Trying to get my notebook charged and check it on my macbook.

TYVM! Best regards, -John.

Asked by rayben1 3 months ago

Answered by rayben1 3 months ago

  • Solved

Firefox won't open

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) a… (read more)

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) and then it crashes. I've tried everything, from reinstalling, rebooting, making exceptions in the firewall and even manually installing Firefox, but nothing. Before anyone asks, i do not have AVG, Avast or Commodo, and the Firewall is the basic Windows one. The issue is very similar to this one:https://support.mozilla.org/en-US/questions/970099. I also tried what they said, but unfortunately nothing woks for me.

Asked by Legend_ 3 weeks ago

Answered by thiendt2001 3 weeks ago

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  • Locked

After the new installment of Firefox (98 64bit/Win 11) Downloads list popup every time I download a file

Hi, Since the yesterday installment of Firefox, the Download list popup every time I download a file. I tried to toggle about:config->browser.download.panel.shown->… (read more)

Hi,

Since the yesterday installment of Firefox, the Download list popup every time I download a file. I tried to toggle about:config->browser.download.panel.shown->false but every time I download a file in toggle back to true & the list pop up

It's very annoying. Any suggestion please?

Asked by geulim3 5 months ago

Answered by geulim3 5 months ago

  • Solved

Can't Open Most Google Sites

Access to Google sites (Gmail, Google Search, Google Calendar) with Firefox (v. 100.0, 64-bit) is very irregular. I can sometimes open the pages, but can't, e.g., edit c… (read more)

Access to Google sites (Gmail, Google Search, Google Calendar) with Firefox (v. 100.0, 64-bit) is very irregular. I can sometimes open the pages, but can't, e.g., edit calendar entries. Often when I click a bookmark (in the Bookmarks Bar), or enter the URL for a Google site, nothing happens. Clicking other bookmarks opens the corresponding pages. Only Google sites seem to be affected. Is FF blocking Google?

Asked by Old Man Crutchfield 2 months ago

Answered by cor-el 2 months ago

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  • Archived

Firefox 96 not loading pages, or even home page

Submitting using Chrome, which may have to become my default browser. Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000 Since installing FF 96, the program has … (read more)

Submitting using Chrome, which may have to become my default browser.

Firefox 96.0. Windows 11 Pro Version 10.0.22000 Build 22000

Since installing FF 96, the program has stopped loading pages. Will not even load home page. Starting in troubleshooting mode sometimes works, but sometimes does not.

No extensions are installed.` I have tried Refreshing. I have uninstalled and reinstalled. Neither helps. Multiple instances of FF are started with every launch, even when the launch results in a blank page.

Any advice would be helpful.

Thank you,

Steven Sacks

Asked by steven.sacks 6 months ago

Answered by steven.sacks 5 months ago

  • Archived

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HAND… (read more)

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.


This is happening to literally anything related to Google. Be it gmail, google forms, google docs etc. If I wait for 10-15mins then it starts working. Then after some time again this problem persists. This happening only in Firefox and not Chrome or related browsers like Brave. So what is the problem?

Asked by Satyapragyan Das 6 months ago

Last reply by FredMcD 6 months ago

  • Solved
  • Archived

search bar and address bar issue

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following wa… (read more)

Hello, Can someone please tell me how to stop my "search bar" text from also showing up in my "address bar"? I have search the internet and found all of the following ways that have been suggested that have not worked.

I read that I should set the following to "false" to solve my problem.

1) keyword.enabled 2) browser.fixup.alternate.enabled 3) browser.urlbar.suggest.surches

I have also gone into the settings menu and un-checked everything I could find about suggestions or words or anything else being added to the address bar. The only thing that should show up in and address bar is................you guessed it: AN ADDRESS!  :-) Thanks so much for your help.

I really appreciate the help. Mark

Asked by kamarkie1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved

When fullscreen, only showing bookmarks bar in new tab

Hello. Since I use the bookmark bar and fullscreen mode a lot, I would like to be able to see the bookmark bar in fullscreen, not on every tab, but only in a new (empty) … (read more)

Hello. Since I use the bookmark bar and fullscreen mode a lot, I would like to be able to see the bookmark bar in fullscreen, not on every tab, but only in a new (empty) tab, so that I can avoid disabling fullscreen to access the bookmark bar and at the same time not having any part of the interface visible unless I'm in a new tab. Thanks in advance for any reply!

Asked by Matteo 3 months ago

Answered by cor-el 3 months ago

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  • Archived

Nightly 95 on Windows 11 - Minimize & Maximize Buttons Are Missing

I have recently clean installed Windows 11 on my computer. I have noticed with the current Nightly 95 install that the minimize & maximize buttons are completely gone… (read more)

I have recently clean installed Windows 11 on my computer. I have noticed with the current Nightly 95 install that the minimize & maximize buttons are completely gone, only the close button is there. Even when I click on the area where the 2 missing buttons are nothing happens. When I double click the same area, the area behaves the same way as the rest of the top bar, it either makes the current window become a smaller window or a full window.

I have also installed Firefox 93 and 94 Beta 6, they both behave as normal with the minimize and maximize buttons visible and usable, just like any other program or Firefox version ever on Windows. Also, before I clean installed Windows 11, I used Nightly 95 on Windows 10 within the last day or so and I don't recall ever having this behavior happen there either.

Is this behavior on Nightly 95 on Windows 11 intentional or an error? I know Firefox has and is going through a massive GUI update and other user facing changes with Proton, but wasn't sure if this had anything to do with the trouble I am experiencing. I also understand that Nightly may have a lot of changes and features that are unique to it. I honestly just wasn't sure about this issue.

Thank you in advance for any and all help!

Asked by 7apple7 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

download failed

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download … (read more)

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome

Asked by keithinoz1 8 months ago

Last reply by keithinoz1 7 months ago