Showing questions tagged:

Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (read more)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Solved 3 5 3965

The new setting for selecting a search engine in the search box very inconvenient.

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse t… (read more)

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse three times (click the dropdown button on the left side of the box - select search engine - search); previously, after entering search terms in the search box, you only needed to move the mouse icon below the box to automatically display all search engines, and then click the desired engine to search directly, thus completing the search with just one click.

The old setting was very convenient; while the new setting forces me to click several times every time I want to search for a term in the search bar.

I hope the support team will address and improve this issue.

Solved 7 2 97

My account showed two factor as being off when I had it enabled previously.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course tur… (read more)

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Solved 1 1 25

why when i open a new tab are the shortcuts I added not there and it won't let me add any?

On new tab, all my added short cuts are gone and it doesn't let me add any. For example I want to have a shortcut to say... Amazon, but when I type or paste in the url, … (read more)

On new tab, all my added short cuts are gone and it doesn't let me add any. For example I want to have a shortcut to say... Amazon, but when I type or paste in the url, it still doesn't add it and the add button goes blue, not white. I have the shortcut feature turned on

Solved 3 1 104

I no longer see the "Options" box or the Notifications Bar on my Incoming Messages for Remote content

The Notifications Bar seems to be missing from the top of an email message that is being shown below the list of messages. So there is no "Options" box where it is usuall… (read more)

The Notifications Bar seems to be missing from the top of an email message that is being shown below the list of messages. So there is no "Options" box where it is usually shown, on the Notifications Bar, so that I can manage Remote Content in the message being shown.

Solved 1 1 20

Updated Firefox 149 ignores startup homepage GPO settings

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF start… (read more)

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF startpage.

- tried updating .admx templates to the newest version

- about:policies shows correctly that GPO is enforced

Everything checks out but somehow it is not working anymore. Someone with similar problem?

Solved 1 1 70

Bookmark button not working. How do I restore functioning

All my bookmarks disappeared and the bookmark button does not work. I have refreshed Firefox - no change. I have uninstalled and reinstalled Firefox but still no restora… (read more)

All my bookmarks disappeared and the bookmark button does not work. I have refreshed Firefox - no change. I have uninstalled and reinstalled Firefox but still no restoration of Bookmark button functionality. OS Win10

Solved 2 1 82

@AOL.com the text for the news articles does not load

If I go to AOL.com they useually have 40 or so news articlaes/ads you scroll through. Several weeks ago the text for the articles stopped displaying. I have tried other … (read more)

If I go to AOL.com they useually have 40 or so news articlaes/ads you scroll through. Several weeks ago the text for the articles stopped displaying. I have tried other browsers and the text shows up. Not sure what setting may effectr this.,

Solved 2 1 23

Firefox not resizing window width properly for HTML class "main-sidebar-left"

Running Firefox 140.8.0esr (64-bit) on Windows 10 Pro on an HP laptop. The feature/problem described works properly with Chrome and Edge. The problem occurs when accessin… (read more)

Running Firefox 140.8.0esr (64-bit) on Windows 10 Pro on an HP laptop. The feature/problem described works properly with Chrome and Edge. The problem occurs when accessing the following article:

  https://www.comsoc.org/publications/ctn/turning-fiber-sensing-system-magic-fiber-optics-sensing

If the window is set wide enough, there is a sidebar displaying, "Share this content in X". If the screen is squeezed down (i.e. drag the right margin to the left) far enough, the sidebar will disappear. That feature is handled properly, but as the window width is increased and the sidebar appears, the main body of text does not wrap properly. It appears that Firefox is not compensating for the width of the sidebar.

 NOTE: As I am not a HTML expert, my subject line referencing a particular HTML class could be misleading.
Solved 1 88

virustotal site can not be reached, error message "403 Forbidden". is it something new from FF or it is a virustotal problem?

always I use virustotal for cheching safely of any URL. this morning , FF149, does not work, error message "403 Forbidden" is this something new from Firefox, just updat… (read more)

always I use virustotal for cheching safely of any URL. this morning , FF149, does not work, error message "403 Forbidden"

is this something new from Firefox, just updated to 149. or is there a problem with virustotal?

Solved 7 36

I want to ask question with regards to advertisements shown in YouTube videos.

Hello, Mozilla. I really appreciate the way you think about internet access. What you stated about the app is truly reflected within it: fast connections, accurate result… (read more)

Hello, Mozilla. I really appreciate the way you think about internet access. What you stated about the app is truly reflected within it: fast connections, accurate results, and most importantly, the security. However, when it comes to advertisements, I was really expecting that whenever I watch YouTube contents, there will be no ads shown. To my surprise, ads are still there. I provided a snapshot of my desktop to give a proof about this. Is there somehow a way to get rid of them, like perhaps an extension to block ads? If there's none, that's fine as well. Thank you and high praise to the developers of this browser.

Solved Locked 1 51

My Firefox account was automatically blocked and I need help restoring access.

Hello. My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned. I did not violate any rules and I have access… (read more)

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

Locked 1 188

Currently I cant accesse ChatGpt with this " Error code: SSL_ERROR_NO_CYPHER_OVERLAP"

Secure Connection Failed An error occurred during a connection to chatgpt.com. Cannot communicate securely with peer: no common encryption algorithm(s). Error code: SSL_E… (read more)

Secure Connection Failed

An error occurred during a connection to chatgpt.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Solved 1 85

Why is the paste not working in google sheets?

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the ra… (read more)

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the raw values in a formatted cell, and rapidly it pastes correctly, but then pastes the original data/cell at least once if not twice. Like, say there's a green cell and I paste the values in it, and it works, but it then pastes the data OVER the cell removing the formatting. The worst part? It works correctly on chrome!

Solved 2 93

Is there a new keyboard shortcut to move through tabs? Ctrl+tab now scrolls previews only.

It used to be that when I clicked ctrl+tab in the browser it would move through my tabs. Now, instead of moving to the next tab, it pops up a thumbnail preview and scrol… (read more)

It used to be that when I clicked ctrl+tab in the browser it would move through my tabs. Now, instead of moving to the next tab, it pops up a thumbnail preview and scrolls through those, instead. This is not useful to me. Is there any way to either revert the behavior or is there a new keyboard shortcut to quickly move to the next tab?

Solved 2 79