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I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating!

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have t… (read more)

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have tried all your recommended solutions numerous times to no avail. I have also sent you feedback a number of times with no response. Not even an acknowledgement that you received my concerns. I will send my concerns one last time and won't attempt to use firefox again until I hear back from someone.

Asked by bftz 4 years ago

Last reply by philipp 4 years ago

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Unity web player causing Firefox to become unresponsive

I installed the unity web player plugin ages ago, to play online games, but since earlier today, Firefox becomes unresponsive (or occasionally, Unity crashes) when trying… (read more)

I installed the unity web player plugin ages ago, to play online games, but since earlier today, Firefox becomes unresponsive (or occasionally, Unity crashes) when trying to play those games. I never had this problem before. I have restarted my computer, I have tried opening firefox in safe mode, I have done a virus scan, and I've tried reinstalled both firefox and unity, and my problem still persists. I have no idea what I can do to fix the problem.

Asked by georgethewanderer 4 years ago

Last reply by FredMcD 4 years ago

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Error with facebook. Black and white screen.

Hello, my problem is that if I use Facebook in some times i got screen(atachment). That problem is only in facebook. In Internet Explorer i dotn have that problem. I Us… (read more)

Hello, my problem is that if I use Facebook in some times i got screen(atachment). That problem is only in facebook. In Internet Explorer i dotn have that problem. I Use Windows 10 Pro 64bit. Grahpic Card Amd Radeon R9 280... Soo maybe its that problem? I m fresh from reinstal of system, all is new version of software. Thanks For replay ;)

Asked by sabuk2 4 years ago

Last reply by admad 4 years ago

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Windows 7 to 10 upgrade - 10 Firefox extensions disabled? Help

The extension I use daily with Firefox is Lastpass. It and 9 others are 'disabled'! There is no choice to re enable them. They still work on my Windows 7 laptop so it… (read more)

The extension I use daily with Firefox is Lastpass. It and 9 others are 'disabled'! There is no choice to re enable them. They still work on my Windows 7 laptop so it is apparently a W10 problem.

Asked by iamdave 4 years ago

Last reply by cor-el 4 years ago

  • Archived

tab crash due to a specific web page

Every time I try to access some web pages on Tumblr, using Firefox Developers Edition 43.0a2, it also occurs on the normal Firefox version, the tabs crashes after a few s… (read more)

Every time I try to access some web pages on Tumblr, using Firefox Developers Edition 43.0a2, it also occurs on the normal Firefox version, the tabs crashes after a few seconds, when staying on that page. One example is http://bovrilcat.tumblr.com/mywriting . I then tried loading the page on my Windows Phone 8.1 (Internet Explorer), and using data from my wireless carrier just in case if it was due to a problem with my home internet, and it worked perfectly. So, I tried to see on my laptop where this tab crashing is occurring if it happens on other browsers. Well, the problem does not occur on Microsoft Edge Browser/Internet Explorer on Windows 10, nor does the problem occur on Opera. I have had Firefox set as the default web browser ever since I bought the laptop. The same problem occurs at the college computer when using Firefox. Is this something to do with the browsers rendering platform?

Asked by asks_that_leads_better_firefox 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

Hi, i still want use mozilla firefox, but this shutdowns 3 times to 5 minutes is bad.. bp-12375d44-7aa5-4c9d-9fbb-490432151103 bp-e996b78d-89b3-4845-a24f-a3f222151103 bp-… (read more)

Hi, i still want use mozilla firefox, but this shutdowns 3 times to 5 minutes is bad..

bp-12375d44-7aa5-4c9d-9fbb-490432151103 bp-e996b78d-89b3-4845-a24f-a3f222151103 bp-51a37260-0175-4ef4-b2c9-87e522151102

Asked by oxygen008cz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Mozilla crashes suddenly

The problem is from Firefox 41, it suddenly stops working and then the crash report appears. It happens both with and without the addons enabled. It doesn't have a certai… (read more)

The problem is from Firefox 41, it suddenly stops working and then the crash report appears. It happens both with and without the addons enabled. It doesn't have a certain cause, it just happens.

Asked by kingjosu3 4 years ago

Last reply by philipp 4 years ago

  • Archived

Thunderbird (38.2.0, then 38.3.0) hangs/freezes often, up to several minutes long, windows 10 64bit, recent, clean install. safe mode

I am on a brand new fresh install of Windows 10 Home (10.0.10240 Build 10240). New machine only a few weeks old with SSD system drive. Intel Core i5-6600K @ 3.5GHz. BIOS … (read more)

I am on a brand new fresh install of Windows 10 Home (10.0.10240 Build 10240). New machine only a few weeks old with SSD system drive. Intel Core i5-6600K @ 3.5GHz. BIOS AMI F2, 2/72/2025.

Everything else runs fine. No other identifiable problems on this clean new install and machine.

I am on the release update channel for Thunderbird. Version 38.2.0, just upgraded to a new version while getting this thing posted. No relief from the upgrade, which I can't see at the moment because Thunderbird is hanging as I write. It just came back, I clicked the hamburger to see what version, and it started hanging again before I could get the answer. OK, it came back again. 38.3.0.

I do not have any product from Norton, Symantec, nor McAfee. I have MalwareBytes Antimalware Premium and Panda Free Antivirus. The problems with Thunderbird started before I installed Panda Free Antivirus.

Freezes ('not responding') / hangs are frequent and generally several minutes in duration. I may only get a few seconds of activity before the next freeze.

I added Thunderbird to the windows firewall approved programs list. No help. I added Thunderbird to the exclusion lists for malwarebytes and panda. No change.

I work remotely so email is my lifeline. I have installed another email client and will soon uninstall Thunderbird. I've used Thunderbird for some years now - at least a decade, probably more. So I am not new to this.

Current add-ons - .vcs support 0.6.4; configdate 0.75; lightning 4.0.2.1; lookout 1.2.13; smile fixer 1.4.1; Sticky Password Autofill Engine 8.0.4.34.

Trying safe mode right now. It has run for about 3 minutes straight from startup time, which is pretty good compared with recent difficulties. I'll post an update in a bit.

Update: went maybe 10 minutes without trouble in safe mode. So I went back into normal mode and disabled several of my add-ons - .vcs support 0.6.4, configdate 0.7.5, lookout 1.2.13, and smiley fixer 1.4.1. After a few minutes it has hung/frozen again, so it must be sticky password autofill engine 8.0.4.34 or Lightning 4.0.2.1, I guess.

Update 2: disabled sticky password autofill engine. Thunderbird still hanging. Must be lightning. Will disable and restart.

Update 3: disabled lightning. It went a good long time - perhaps 15 minutes - but is finally hanging/frozen. I guess I'll go back to safe mode, which seems to be quite similar to what I've done already (disabling all add-ons). Should have the same result as manually disabling all the add-ons, but maybe not!

Update 4: operated for some time in safe mode, but it is hanging / frozen / unresponsive again. I'm open to suggestion. Opera Mail, or just about anything else, is looking pretty good.

Yishmeray

Asked by yishmeray 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

Firefox will not download an excel spreadsheet from dropbox

When I attempt to download an excel file from dropbox Firefox freezes up. I have to close it. The same sized PDF file downloads with so trouble from Dropbox. Firefox seem… (read more)

When I attempt to download an excel file from dropbox Firefox freezes up. I have to close it. The same sized PDF file downloads with so trouble from Dropbox. Firefox seems to dislike Excel.

Asked by pleveen 4 years ago

Last reply by Phoxuponyou 4 years ago

  • Archived

I have lost my saved passwords after firefox sync with firefox for iOS

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over al… (read more)

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

Asked by bws 4 years ago

Last reply by rnewman@mozilla.com 4 years ago

  • Archived

Firefox crash on facebook browsing

Hello guys, so I recently switched from chrome to firefox and whenever I open facebook and scroll/browse it freezes without any crash report or anything, the only thing I… (read more)

Hello guys, so I recently switched from chrome to firefox and whenever I open facebook and scroll/browse it freezes without any crash report or anything, the only thing I get is blackscreen. It worked perfectly fine before I bought a new pc (same HDD) I did refresh it, even reinstalled but still it freezes.

http://i.imgur.com/eqjHU7w.png

Asked by Nikaz 4 years ago

Last reply by alex_mayorga 4 years ago

  • Archived

On Netflix, Firefox won't let me access "Member Reviews" option.

On the Netflix website, when I try to read streaming movie reviews by members, I am not able to access the option to see ALL the reviews or to enter a review of my own. … (read more)

On the Netflix website, when I try to read streaming movie reviews by members, I am not able to access the option to see ALL the reviews or to enter a review of my own. When I called Netflix about the problem, they told me I probably needed to update my Firefox browser, but I do have the latest version. When I use the Comodo Dragon browser, the Netflix movie page has enough space between the Member Review option and the Details and one other option (can't remember). The options are too close together on Firefox page and no amount of hovering with the mouse will light up the (other) Member Reviews option.

Asked by gsandra614 4 years ago

Last reply by alex_mayorga 4 years ago

  • Archived

Lightning 4.0.3.1 can't be installed

I thought I was working with Lightning 4.0.4.......But since 4.0.3. is the actual version this seems impossible. Today I worked with Lightning but after reboot it was gon… (read more)

I thought I was working with Lightning 4.0.4.......But since 4.0.3. is the actual version this seems impossible. Today I worked with Lightning but after reboot it was gone. Reinstall won't work, I can't get it back in thunderbird under win 10. It also doesn't appear in the add-ons Who can help. I need the calandar

Asked by Kostenzer 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

Firefox crashes

Firefox is crashing on start up. It will not work in safe mode either. I have followed every recommendation from the troubleshooting guide as an attempt in repairing the … (read more)

Firefox is crashing on start up. It will not work in safe mode either. I have followed every recommendation from the troubleshooting guide as an attempt in repairing the issue, but nothing seems to be working. I uninstalled the program and re-installed. Once the re-install is complete, the registration page will appear, but within 30 seconds, the page shuts down and the crash report pops up. I have clicked on the report to have Firefox contact me concerning this issue, but after 3 days with no contact, I couldn't wait any longer. PLEASE HELP if you have any suggestions!!!!

Asked by Jessica.Garrett 4 years ago

Last reply by philipp 4 years ago

  • Archived

Keeping the text size the same while using the mouse

I have a new computer and whenever I use Firefox and use my mouse, the font size changes constantly. I have tried to use the customize button but it is not working. I w… (read more)

I have a new computer and whenever I use Firefox and use my mouse, the font size changes constantly. I have tried to use the customize button but it is not working. I would like to font size to be 120 on all pages. Thank you

Asked by sueca 4 years ago

Last reply by alex_mayorga 4 years ago