All Products Support Forum

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

Hi guys,

I don't know when and how exactly this thing was added to my firefox behind my back, I don't like it, I don't like Baidu Pan either but I have to use it.

I checked the extensions and add-ons, nothing suspicious was found.

Can you please help me remove it?

Firefox won't open my professor website: https://danielesirangelo.altervista.org/ and there's this error How can i fix this?

I have been a "light theme" user for 15+ years. Since updating to 96.0 today, a dark mode spreading across Firefox has been forced onto me, including:

• New tab background
• Background of any tab waiting to load a page
• Google/Youtube background
• Settings/add-ons/password menu backgrounds
• Automatic username/password drop-down background
• Background of the little box that appears on the bottom-left (the one which shows the URL when you mouse over a link)

I am unhappy with this and wish to have my usual theme back. Can anyone please assist?

(In addition, there is some sort of white border around the current tab, which I do not like)

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not work. It will work only if I open the webpage where I intend to download (e.g.--YouTube) BEFORE I reinstall the add-on and only for as long as that page remains open. Closing the page and then reopening it somehow deactivates IDM, as it will no longer link to the video I want to download. Have tried everything i can think of to solve this, including deactivating all other add-ons and by uninstalling and reinstalling the IDM program itself. I also unchecked the "block popup windows" management tool within Firefox itself. Anyone have any ideas what is happening? Initially, I also received the error message added below, but as far as i can tell, none of my other programs are set to block IDM. The error message no longer appears.

Hi I just down loaded the Firefox latest version. But I am not able to find the option to "restore previous session" in the new version. With previous versions I didn't have any problem to restore. Any tips on how to restore? Thanks

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example this video in 8k does not work at all, audio works fine and it stutters totally showing a single different frame every 10 secs. https://www.youtube.com/watch?v=5LxsViMm25o&t=54s&ab_channel=AroundTheWorld4K . My pc is running Win 10 64-bit, 8gb of ram and all with all drivers\os up to date. As usual no issue with Google Chrome while reproducing the above video in 8k.

CPU Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 4 Cores GPU - AMD Radeon R7 200 Series with 2gb.

Pls fix.

Hi Firefox Team

I am very happy to use this browser as it serves all my needs perfectly! So thanks you for that.

The issue I have is about the updates. Whenever Firefox updates, I lose the sites saved on it. I have no issues with that.

However, can you give me the option to select a time and date for it?

That way I can, 1) Select a time when I am not working on Firefox. 2) Coordinate with other updates like Windows and McAfee.

This will ensure that I am prepared for the sites to disappear just once, instead of every time there's an update.

Thanks, Kajal

I use Last Pass for passwords & it's worked in the past on Firefox. After updating Firefox, the Last Pass extension in by toolbar is black - in the past I would click that, open the Last Pass page to sign in, then the icon turns red and functions. Now when I click the icon a frozen page comes up that never loads. I can sign in to the Last Pass webpage, but that doesn't turn on the extension.

Any advice appreciated - thanks!

When accessing some www.walmart.com web pages using Firefox the resulting page is blank except for : "upstream connect error or disconnect/reset before headers. reset reason: connection termination." Example: https://www.walmart.com/ip/Febreze-Odor-Eliminating-Fabric-Spray-Refill-Extra-Strength-67-6-fl-oz/11045953

I do not get this when using Internet Explorer.

Is there a quick short cut key stroke to turn ON/Off the Firefox browser screen Dark Theme? If the Windows 10 professional 64 Bit screen settings are set for Dark theme in Hi Contrast settings, for the visually impaired, The Firefox browser displays in bright white screen.