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mozilla vpn

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VP… (read more)

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VPN and select the location but no instructions are available for this or at least the instructions are not clear.

Asked by congofriends 5 months ago

Last reply by cor-el 5 months ago

Firefox version 94.0.2 just stopped supporting Netflix streaming.

Firefox version 94.0.2 isn't supporting Netflix streaming, on my pc windows 10. Always worked, but stopped this evening. Google Chrome works, but not Firefox. Firefox … (read more)

Firefox version 94.0.2 isn't supporting Netflix streaming, on my pc windows 10. Always worked, but stopped this evening. Google Chrome works, but not Firefox. Firefox is my browser of choice. Can you help me.

Asked by rh189 2 days ago

Last reply by roorunner 17 hours ago

  • Locked

How to stop incredibly irratating "Download the latest version of Firefox"

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we th… (read more)

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we there yet?" "are we there yet?" "are we there yet?" How many times do I have to click the "Dismiss" button before this stupid software understands that I do not want updates? I've noticed that this is a common complaint. Stop the bullying by making people choose automatic updates. Many times things get messed up on my computer with updates and it is not worth the aggravation. Candace M.

Asked by mcgovern.candace 5 months ago

Last reply by Chris Ilias 5 days ago

website login and functionality problems with firefox

Having lots of problems logging in and with functionality on websites I use a lot, when I use firefox that I do not have if I switch to chrome... like airline websites I … (read more)

Having lots of problems logging in and with functionality on websites I use a lot, when I use firefox that I do not have if I switch to chrome... like airline websites I go to where my login via firefox won't work, banking sites, shopping sites, sites where I have profiles.... I either can't login or sites don't function properly..... but if I switch to chrome things work fine?! like when I enter my login info on aa.com via firefox I get this page which is an error. I enter the same login info on chrome and it takes me to my aa.com account profile and access

Asked by renee626 4 months ago

Last reply by profbrane 3 days ago

  • Solved

where "launch site specific browser" affter v89 ?

where launch site specific browser affter v89 ? before is to access need to active "browser.ssb.enabled" on about:config and then can see in ... … (read more)

where launch site specific browser affter v89 ? before is to access need to active "browser.ssb.enabled" on about:config and then can see in ...

Asked by jdoajxjd 3 months ago

Answered by cor-el 3 months ago

full screen stuck in full screen

why does my firefox browser 91.0.2 stay in full screen when i go into full screen. I can't get out of full screen. I used the windows key to try to close firefox but it … (read more)

why does my firefox browser 91.0.2 stay in full screen when i go into full screen. I can't get out of full screen. I used the windows key to try to close firefox but it doesn't work either. I have to force shutdown laptop to get out of full screen by shutting down pc. How can I fix this problem?? Thank you in advance.

Asked by Jan 2 months ago

Last reply by jscher2000 2 months ago

  • Solved

Antivirus detected a trojan

My Antivirus (Bitdefender) did a full system scan and found a Trojan hidden in one of Firefox's files. Trojan description: JS:Trojan.Cryxos.6249 Location: firefox/profile… (read more)

My Antivirus (Bitdefender) did a full system scan and found a Trojan hidden in one of Firefox's files.

Trojan description: JS:Trojan.Cryxos.6249

Location: firefox/profiles../cache2/entries..

It was automatically deleted. No idea for how long its been there. could it have have done some damage unknown to my Antivirus ? How dangerous is it? Are there any further steps to take ?

Asked by swolop4 2 months ago

Answered by jscher2000 2 months ago

VPN update doesn't work

For a couple of weeks now, the VPN has displayed a message saying "New version is available. Update Now." With the VPN turned OFF, I click the "Update Now" link. It cha… (read more)

For a couple of weeks now, the VPN has displayed a message saying "New version is available. Update Now." With the VPN turned OFF, I click the "Update Now" link. It changes the entire window to a dialog box saying "Update Recommended. Please update the app before you continue to update the VPN. Your connection will not be secure while you update. [choices to click] Update now [or] Not now." I click "Update now." The message "Installing" appears, followed by the permission to update from 2ef9adf9.msi. I click "YES" and the dialog box disappears. There is no longer ANY dialog box relating to installation, and the VPN window is gone also, both in the main taskbar and in the notification area (the logo disappears when I move the mouse over it). None of those windows are in the Alt+Tab windows either.

When I click the VPN link on the Start menu, it opens up (apparently) the old version with a RED stripe saying "Background Services Restore" appears (I think; it doesn't stay around long enough to read it), with "Restore" apparently a link. But the link "clicks itself" in a second, and is replaced with the original "update" message.

So I'm back where I started. No message indicating what happened, but apparently the installation program fails at some point. I am paying for the VPN service. Please tell me how to fix it! I will try once more, closing the browser while running the installer.

I shut down the browser, ran the VPN installer, same results. I restarted the browser, it completed an update and my message is still on the screen. I took down the browser, tried again, and restarted the browser. It seems there is nothing I can do to get the update to work. Please help me!

phone ... email ...


edited email and phone# from public and and search/spam bots view

Asked by Allan and Gayle Richardson 1 month ago

Firefox updated to 94.0 - password files now inaccessible

Firefox updated to 94 on windows 10. My passwords are inaccessible. Missing in the browser settings, but found in profile folder. Cannot get firefox to access the login.… (read more)

Firefox updated to 94 on windows 10. My passwords are inaccessible. Missing in the browser settings, but found in profile folder. Cannot get firefox to access the login.jsons files. I tried updating logins.json, logins-backup.json, Key3.db and key4.db, from Old Firefox data folder, but it's not working.

Asked by Robin A Esterak 1 month ago

not able top share computer audio while sharing screen

Whenever I present my screen through google meet, my computer audio is not shared. Say, if I am playing a youtube video, then other members are not able to hear the video… (read more)

Whenever I present my screen through google meet, my computer audio is not shared. Say, if I am playing a youtube video, then other members are not able to hear the video. I never faced such issue in chrome. Also there is no option to share only one tab which was there in chrome.

Asked by megha3204 3 weeks ago

After updating to 94, I cannot undo (Ctrl + Z) the changes in the search bar.

Earlier, when I activated the search field with the Ctrl + K key combination, it was possible to go far back, by rolling back to the previous words (characters). After th… (read more)

Earlier, when I activated the search field with the Ctrl + K key combination, it was possible to go far back, by rolling back to the previous words (characters). After the update, it almost stopped working. I press Ctrl + Z and nothing happens. As if the browser "forgot" which characters were entered earlier. I haven't made any changes to the settings after the update. Help.

Asked by booya 3 weeks ago

Last reply by The Other Realm 3 days ago

  • Locked

FVD Speed Dial (disabled)

Hi, I have been using FVD Speed Dial and created quite number of shortcuts for browsers. It was disabled without notified by Firefox. Anyway I can retrieve the link of sh… (read more)

Hi, I have been using FVD Speed Dial and created quite number of shortcuts for browsers. It was disabled without notified by Firefox. Anyway I can retrieve the link of shortcut I created? Or can I enable to FVD Speed Dial for a day for me to copy all the shortcuts? Thank you.

Asked by hongpl22 1 week ago

Last reply by ray.buttifant 6 days ago

  • Solved

Unable to log onto Vanguard Account

I am unable to log onto investor.vanguard.com using Firefox. It has worked fine until last week. I confirmed the username/password are correct (they work fine on my pho… (read more)

I am unable to log onto investor.vanguard.com using Firefox. It has worked fine until last week. I confirmed the username/password are correct (they work fine on my phone app and using the Microsoft browser). I contacted Vanguard and they said they have not had any reported issues on the website.

When I click on the LOGON icon, a blue halo appears around the icon, but I cannot complete the logon. All other icons on the home page work properly on Firefox, but the LOGON does not. Deleting cookies did not help.

Are other Firefox users experiencing this on Vanguard, and if so, is there a fix?

Asked by K_E_BETSCH 1 week ago

Answered by FredMcD 1 week ago

Open pdf in the normal edge browser

Hi, I have set my default application for .pdf to be Microsoft Edge. So for example, when I open a .pdf in the file explorer it opens up in the Edge browser. When I open … (read more)

Hi, I have set my default application for .pdf to be Microsoft Edge. So for example, when I open a .pdf in the file explorer it opens up in the Edge browser. When I open a .pdf in the download menu in Firefox the file does open in a pdf-explorer version of Edge. That is Edge will kinda open a new application just to show the .pdf, with no options for tabs or in general work as a web browser, it will only be a .pdf viewer. I would prefer for Firefox to open the .pdf in the normal Edge browser. Is there any way I can fix that?

Asked by Trygve 1 week ago

  • Solved

non pervasive change to applications/actions

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save I have changed the action for content type "mail to" to my default email app ou… (read more)

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

I have changed the action for content type "mail to" to my default email app outlook. Despite this when I click on an embedded web page mail to link, the action reverts to the new office "mail" app which I do not want. When I get to the section in your article "User.js file overriding Firefox settings" as the next step in trying to fix the issue, and follow the instruction "Click the Firefox menu - and select Exit." then I am thrown out of the dialogue, it is not logical. Please advise as I don't even know if the user.js is causing the persistence?

Thanks Andrew

Asked by woodsterofarabia 1 week ago

Answered by woodsterofarabia 3 days ago

Not responding

Whenever I start the laptop up the web pages are very slow to load...maybe half an hour or more. I then get a message saying "Firefox is not responding". What can I do … (read more)

Whenever I start the laptop up the web pages are very slow to load...maybe half an hour or more. I then get a message saying "Firefox is not responding". What can I do to speed it up?

Asked by cox.barbara 1 week ago

Last reply by FredMcD 1 week ago

Where have my passwords gone?

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser… (read more)

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Asked by JonBonJimBob 1 week ago

Last reply by JonBonJimBob 6 days ago