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Password problem

I am backing up my bookmarks to a HTML file as I have been doing for several years. Recently I noticed when I opened the backup file there were two sets of bookmarks sho… (read more)

I am backing up my bookmarks to a HTML file as I have been doing for several years. Recently I noticed when I opened the backup file there were two sets of bookmarks shown, one from several months ago (out-of-date and unneeded) and the current one.

I want to eliminate the old set of bookmarks, but I cannot figure out how to do it. The funny thing is the old set of bookmarks is NOT showing in my bookmark library. It is like a ghost set of bookmarks.

Any suggestions?

Asked by MrKite 3 hours ago

Last reply by jscher2000 1 minute ago

Firefox only slow on my website; fine on other browsers

Okay, this has been happening for months now. My site has been intermittently slow on one of my office computers. Thought is was a host issue so fought with them for we… (read more)

Okay, this has been happening for months now. My site has been intermittently slow on one of my office computers. Thought is was a host issue so fought with them for weeks on trying new setting on the server but they could never see the issue on their end. Main problem is in the admin area of my shopping cart (CS-cart) being super slow but would also occasionally appear on the front end. Sometimes it may only happen for a few minutes, other times would happen all day (or now all week). Then office computer number 2 started having problems with my site. It was so bad (like took minutes to even pull up my site) that I had to install Chrome so orders could be printed. Been running it for a few weeks now without issue but just tried FF again and the problem still persists. I have tried clearing the cache/history on both computers and even on computer 2 completely uninstalled without storing data but still have the issue. What is more frustrating is it happens only occasionally on one computer, pretty consistent on the other and computer number 3 on the same network has no problems. Was even thinking it may be Cloudflare (browser console listings) so disabled using it but that just seemed to have fixed the issue on one computer but not the other. But everything is so random I really don't know where the problem is. All I know is using another browser for a few weeks now has fixed the issue on both computers. I should note that I am on my site constantly so I may see a few hundred pages a week (history was a 6300 on one computer when I cleared it) Anyone have any suggestions?

Asked by jacydjames 9 minutes ago

Last reply by jacydjames 7 minutes ago

White Bar appears above all firefox windows when Firefox is maximized, need help getting rid of it.

I have a strange white bar that appears above the Firefox window at all times, but it's only visible on one of my other monitors, which is positioned above the monitor Fi… (read more)

I have a strange white bar that appears above the Firefox window at all times, but it's only visible on one of my other monitors, which is positioned above the monitor Firefox is on. I've tried starting firefox with all my extensions and themes disabled, and all that did was make the bar black instead of white.

This lead me to believe it was the Title bar. However, that's currently disabled. When I enable the title bar, the white bar disappears, but then I'm left with the title bar (which I do not want).

Is there a way I can have the Title bar disabled and not have this bar appear?

Worth noting I'm using the Lepton UI mod (which doesn't seem to be responsible for this) and DisplayFusion (which I thought would have been responsible for this, however I cannot be sure). Running Win 10.

Asked by Shigbeard 15 hours ago

Last reply by Shigbeard 9 hours ago

outlook: hotmail.com email

Everytime i sign into my hotmail.com account, it asks me to sign in, which happens a number of times each day. I contacted outlook, but because i use firefox as my brows… (read more)

Everytime i sign into my hotmail.com account, it asks me to sign in, which happens a number of times each day. I contacted outlook, but because i use firefox as my browser they couldnt help me. Not long ago, i didnt need to sign in each time. I might have changed some computer settings, but im not sure which ones. I use a laptop...stu

Asked by snickixx 1 hour ago

Last reply by jscher2000 23 minutes ago

  • Solved

Firefox v87.0 now "not responding" constantly under Win10

Beginning 3 days ago, for no reason I know of, Firefox has become sluggish and active windows frequently report that they are "not responding": the cursor will spin, char… (read more)

Beginning 3 days ago, for no reason I know of, Firefox has become sluggish and active windows frequently report that they are "not responding": the cursor will spin, character entry is impossible, scrolling can't be invoked, and even clicks on other open tabs are ignored. (As an example, it has required more than 5 minutes to enter this text so far, even though I am now running in Safe Mode.)

Memory and system utilization usage is unchanged from earlier views under Task Manager (FF with many windows/tabs open may take on average 1524MB out of 32GB on the machine, and perhaps 5% of the cores, more or less).

I have opened no new or never-used-before tabs in this period, and have also closed a handful of them to see whether that produced any difference in these symptoms. (It did not.)

As mentioned I am operating in Safe Mode and these errors persist. In any case my only add-on is Adblock Plus. I upgraded FF to v87.0 last night on the chance that the version change would make a difference, with negative results.

At the moment Troubleshooting info indicates that I have "9/9" Multiprocess Windows, and I will try to include an image from that page.

These hangs occur in all windows, so the fundamental problem appears to be in a more basic process.

No other function on the pc is misbehaving in any way, but FF itself is now nearly unusable.

The only temporary cure I have found is to restart FF, after which there are no occurrences of non-responsive windows for a period of only 3 minutes to 15 minutes (during which FF memory and cpu utilization are generally constant).

Reinstalling FireFox or engaging in further profile updates or about:config changes are all well in scope for this problem determination. The one restriction here is that I cannot afford to lose my current windows/tab entries.

Many thanks in advance for all assistance, questions, and suggestions!

Asked by lie-group 6 months ago

Answered by Graymatter 4 months ago

SafeOpt emails

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested … (read more)

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested in what I was looking at. Does Firefox share my email address with websites I'm visiting? I believe the email is coming from SafeOpt, not the website I visited. I do have "do not track" options selected in Firefox.

Asked by linda641 5 days ago

Last reply by flynparker824 2 hours ago

Why does Firefox keep telling me to update every day, every time I log on?

Why does Firefox keep telling me to update every time I log on, and several times while I'm logged on? These messages are very annoying and unnecessary! I don't need your… (read more)

Why does Firefox keep telling me to update every time I log on, and several times while I'm logged on? These messages are very annoying and unnecessary! I don't need your updates! I don't want any update that removes the "back" button! I like using the "back" button. I allowed Firefox to update a while back, and it removed the "back" button, so I had to do a big system restore to get the back button returned! Please stop sending the update messages! Firefox works fine without the stupid updates. Allow the "Back" button to be used. NO MORE UPDATES! The update messages are so annoying, I'm about to quit using Firefox.

Asked by fourwheelinrider 4 hours ago

Last reply by FredMcD 2 hours ago

Images and menus on certain sites no longer load in Firefox

I have searched and tried every option to get images to load in Live Mail(Outlook) and menus on some sites also do not appear. I have followed every suggested troubleshoo… (read more)

I have searched and tried every option to get images to load in Live Mail(Outlook) and menus on some sites also do not appear. I have followed every suggested troubleshooting I can find and nothing seems to work. Can this be fixed?

Asked by mothernatrsson 2 hours ago

Last reply by FredMcD 2 hours ago

Firefox Detect's CTRL key depressed, when it's not.

When using Firefox, seemingly randomly the web browser will detect that the control button is pressed on the keyboard. There is nothing around the keyboard that has falle… (read more)

When using Firefox, seemingly randomly the web browser will detect that the control button is pressed on the keyboard. There is nothing around the keyboard that has fallen on the control button, nor are sticky keys enabled in Windows 10. There been a few times now where I have been sitting back using the mouse only and Firefox to text at the control button is pressed and starts to zoom in or out because of that. The only way that I can stop it from happening is to click outside of Firefox on a different application and then go back. To attempt to fix this I've tried the following:

  1. restart firefox
  2. clear the cache, both manually and with ccleaner
  3. restarted windows
  4. checked for an update of firefox (I am at the latest version currently)
  5. diabled sticky keys in windows 10 completely
  6. tried a different keyboard

None of the above fixes have solved the problem that I am encountering. This issue does not happen in Google Chrome or any other application that I use it is specific to only Firefox. I looked for similar fixes before posting on here, and found two. One individual said that they fix this by changing their Wi-Fi adapter. I had tried to enable and disable this which had no effect. The second fix they said that they tried to restart the computer, which I have done no less than five times now in order try to solve is extremely irritating and functionality killing issue. Thanks guys.

Asked by reservesteel9 6 hours ago

Last reply by reservesteel9 2 hours ago

pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 3 days ago

Last reply by jscher2000 3 hours ago

403 error

Why do i continue to receive a 403 error message from a reputable website (a childrens hospital), can you help me figure this out. I have a window 10 but use the firefox… (read more)

Why do i continue to receive a 403 error message from a reputable website (a childrens hospital), can you help me figure this out. I have a window 10 but use the firefox and it is up to date.

Asked by dlkasick 6 hours ago

Last reply by FredMcD 5 hours ago

Screenshot button not working

Hi, I have managed to find the right click menu and have got screenshot button to be listed however when pressed I only get large X page across browser window. Likewise w… (read more)

Hi, I have managed to find the right click menu and have got screenshot button to be listed however when pressed I only get large X page across browser window. Likewise when I add screenshot scissor button to toolbar same thing happens. What do I need to change to enable screenshot?

Asked by bobrey 5 hours ago

Recovering Firefox Profile (w/ EaseUS Data Recovery) After Factory Reset

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover … (read more)

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

Asked by tito.obaisi 5 hours ago

Last reply by tito.obaisi 5 hours ago

Registered Device Not Syncing Open Tabs

I am signed into my Firefox account. The device name is listed, Syncing is ON. I've set the items to be synced; Bookmarks, open tabs, Logins and passwords, addresses, add… (read more)

I am signed into my Firefox account. The device name is listed, Syncing is ON. I've set the items to be synced; Bookmarks, open tabs, Logins and passwords, addresses, add-ons, and Setting. Yesterday I did a Sync and when I got home I could not see the device or the open tabs.

What am I missing? Pat

Asked by Pat L 6 hours ago