Showing questions tagged: Show all questions
  • Solved
  • Archived

Restore bookmarks isn't working

I just updated to windows 10, before I did I backed up my files on my firefox bookmark account. I went to to the restore thing, I saw all my stuff for a moment but after … (read more)

I just updated to windows 10, before I did I backed up my files on my firefox bookmark account. I went to to the restore thing, I saw all my stuff for a moment but after accepting the restore I can't get it to show. I still have my one Restore March, 31st option with 11 items appearing but nothing happens.

Asked by Yield 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Locked
  • Archived

"PRINT PREVIEW" is gone !!!

The "PRINT PREVIEW" option I have found under the "FILE" drop down is GONE!!! I Please tell me HOW to get it back (or at least find it somewhere else)! I absolutely DEPE… (read more)

The "PRINT PREVIEW" option I have found under the "FILE" drop down is GONE!!! I Please tell me HOW to get it back (or at least find it somewhere else)! I absolutely DEPEND on this function for processing orders and printing packing slips !!!!

This is NOT an improvement for me!!! This is absolutely horrible!

Asked by timestreasures 1 year ago

Answered by cor-el 1 year ago

  • Archived

download goes to wrong location

In Options, I have C:\Downloads⁩ as the location that my internet files are downloaded. Instead, they go to a different location, specifically: C:/Users/**/AppData/Loca… (read more)

In Options, I have C:\Downloads⁩ as the location that my internet files are downloaded. Instead, they go to a different location, specifically: C:/Users/**/AppData/Local/Temp.

How do I make Firefox download my files to the correct location?

Thanks.

Asked by Lokimeister 2 years ago

Last reply by zach7 1 year ago

  • Archived

Cannot log into Chase account

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog). Most websites I logged into on Chrome, I … (read more)

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog).

Most websites I logged into on Chrome, I can log into via Firefox. But not chase.com. I get their main splash page just fine. I enter my credentials. Then I get the first screen shot you see here - a greyed-out sort of blank screen with one untitled blue button. If I either go back a screen, or click the mystery button, I get the second screen - log in prompt with an exclamation point but no words or help.

I can log in just fine on Chrome, and also can log in on Firefox Android on my phone. Just not FF on Windows.

Things I have done: Added chase.com to the exceptions for pop-ups as well as security, cleared all cookies and temp site data for chase, restarted browser. None worked.

Any advice? I appreciate the help!

Asked by cassidy.mt 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How can I view a previous Bookmark file to restore one Bookmark?

How can I view a previous Bookmark file to restore one Bookmark on a computer running Windows 10? I would like to selectively restore a Bookmark folder that disappeared r… (read more)

How can I view a previous Bookmark file to restore one Bookmark on a computer running Windows 10?

I would like to selectively restore a Bookmark folder that disappeared recently. Since I have added more Bookmarks to my present Bookmarks file, I need to just copy or restore one Bookmark from an older Bookmark file. As I recall, this was easy using Windows Explorer but appears to be rather complicated in Firefox.

How can I do this without too much trouble?

Thanks

Asked by Wayne Carpenter 1 year ago

Last reply by Wayne Carpenter 11 months ago

  • Solved
  • Archived

Getting 404 error on my banking site

I've been using my banking site for many years on my desktop computer. Today the site comes up but when I try to log in I get a "404" error message. I tried logging in wi… (read more)

I've been using my banking site for many years on my desktop computer. Today the site comes up but when I try to log in I get a "404" error message. I tried logging in with Edge and there was no problem. I have deleted all my banking cookies on Mozilla and the result is the same. This is a major problem and I would appreciate any suggestions.

Asked by pdlc1204 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Close Multiple Tabs sub-menu in context menu

In the new version of the Developer Edition the options "close tabs to the right" and "close other tabs" are in a sub-menu named "Close Multiple Tabs" inside the context … (read more)

In the new version of the Developer Edition the options "close tabs to the right" and "close other tabs" are in a sub-menu named "Close Multiple Tabs" inside the context menu. Is there's a way to change this so that they will appear directly in the main context menu? I use "close tabs to the right" often and I find this very annoying.

Asked by gershonido 2 years ago

Answered by gershonido 2 years ago

  • Archived

I cant download from google drive on firefox version 95.0.2 windows 10

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I thi… (read more)

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I think its a firefox issue and not a google drive issue. I tried refreshing my browser, deleting my cookies, updating my browser, turning off enhanced tracking protection, and anything else I could think of. Please help.

Asked by nathanogrodowczyk 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Solved
  • Archived

After Firefox update, when opening an ebay item from the search list all photos & text go to the left side, layout not normal

A day ago I did the Firefox update to 75.0. Since then I have had trouble viewing ebay items. After you do a ebay search a list of items show up. When you open an item… (read more)

A day ago I did the Firefox update to 75.0. Since then I have had trouble viewing ebay items. After you do a ebay search a list of items show up. When you open an item from a search list, you get a photo of the item usually on the left side and a description below the photo item. However, below and after the description everything including other seller photos and text are on the left side of the page. Normally they are across the page from the left side to right side. But now the layout is all on the left side. Everything is against the left side only and very hard to read. For many years I have never run into this problem before. I signed off and restarted Ebay with same problem. Looked at my son's computer and the ebay layout looked correct like like mine use to. I also opened up my google chrome browser and signed onto ebay. The ebay photos and text were correctly located on the page. So it appears that the recent update to firefox will not display the correct layout format in ebay. Can I download to the previous version of firefox? I 'm using latest Firefox browser 75.0 and running Windows 10. I attached a screen shot photo.

Asked by glennsaddress 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Latest Update

I updated to the latest version yesterday and now my Bookmarks ,History and a few other things have gone into Dark Mode. I really don't care for it and have tried looking… (read more)

I updated to the latest version yesterday and now my Bookmarks ,History and a few other things have gone into Dark Mode. I really don't care for it and have tried looking into my settings but I see nothing that I can do to go back to the normal white. I am using Windows 11 on an HP All In One Desktop computer. Is there anything I can do to revert back to the way it was? Thanks for any reply.

Asked by CarolinaGirl57 7 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

access denied

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this al… (read more)

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this also have tried reaching out to Comcast this is what i get:Access Denied You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.3539c917.1642620374.3e6b9278

Asked by Mary 6 months ago

Last reply by Mary 6 months ago

  • Solved
  • Archived

Embedded youtube videos not playing, An error occurred. Please try again later. Youtube layout issues

Hi, first of thanks for reading and possibly responding. The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try a… (read more)

Hi, first of thanks for reading and possibly responding.

The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try and play the video on the said site it will load and display an error message An error occurred. Please try again later. If I visit the video on youtube, link provided in the video itself, then it plays just fine. Error is not restricted to one site but anything that embeds youtube videos.

I have also come across some strange youtube.com issues, when I am on the main website you get the thumbnails of video's but no time duration are displayed in the thumbnail, neither are the 3 dots where you can have one of the videos removed (not a big deal and maybe this was implemented a while ago I don't know tbh). When I play a video, as in visit the video page on youtube the side bar videos sometimes do and sometimes don't display time duration.

Please check attached image to see what I mean. Left is without said timecodes, right is what it almost should be.

What addons do I use: Ublock Origin is the only one worth noting but even without it the weird thing still occurs. I don't use any plug ins that correspond with youtube.

I am using the latest Firefox on Windows 10.

Things I have tried thus far to resolve it: - make sure Firefox is up to date - try with and without addblocker (Ublock) - remove Adobe flash entirely - refresh Firefox and clear all data and cookies 9tried this I think 3 times now, no change) - looked through older posts with similar issues but most links regarding html5 on youtube were 404 and sometimes the solution stated things like 'cause by some video helped addon' which I do not use or updating Flash

Am I the only one with this issue?

Asked by WaffleToaster 1 year ago

Answered by WaffleToaster 1 year ago

  • Archived

Unresponsive links

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm Click on any of the links embedded in the text, such as _United Press International, TCM… (read more)

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm

Click on any of the links embedded in the text, such as _United Press International, TCM Net, Wireless Guide_. No response.…

EDGE and Chrome have no issue with these links.

Asked by borate 9 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Firefox & Ad Blockers

I made a post the other week about issues I was having with Firefox & YouTube. Having put the browser in safe mode I discovered that it was my ad blocker/s. That sa… (read more)

I made a post the other week about issues I was having with Firefox & YouTube.

Having put the browser in safe mode I discovered that it was my ad blocker/s. That said, I had notice Firefox lagging or loading hard on video sites, not just YouTube as well as some applets on other sites. And having experimented with various ad blockers and video sites as well as my own blogs, I find that I am not having these problems with ad blockers in Chrome or Edge, but only Firefox, so much so, that most of these sites are entirely unusable unless I disable the ad blocker/s in Firefox.

Frankly, I've been noticing it for some time, but as of the other week they have nearly rendered the browser unusable, or the ad blocker/s unusable in Firefox on said sites. I have completely uninstalled and reinstalled the add-ons, from the Mozilla site, to no real avail.

It is not only annoying but very frustrating and I am about to give up, on the browser altogether. I am not having these problems with the same ad blocker/s in Chrome.

I've spent nearly two weeks on this and it hasn't gotten better.

There it is. Thank you.

Asked by springheel 4 months ago

Last reply by Amelia 4 months ago

  • Solved
  • Archived

remove Search with Amazon from address bar suggestions

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this sit… (read more)

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this site' feature and if you change the browser.urlbar.openViewOnFocus to 'False' you don't get the suggestions. Can you tell me how to permanently remove Search with Google or Search with Amazon from the suggestions. Thank you.

Asked by gspotts 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

How to stop URL bar from enlarging on click onf firefox 77?

I hate it when I click on the url-field and its size change. It wasn't there in former firefox versions and I did not miss it. It changed some time ago. Any decent softwa… (read more)

I hate it when I click on the url-field and its size change.

It wasn't there in former firefox versions and I did not miss it. It changed some time ago. Any decent software development would have introduced his new feature and provided a "classic" option to turn it off. Not so firefox. Mozilla introduced it and I had to google how to get the old behaviour back. No option.. I have to go to about:config, ignore teh warnings, find some weird options and set them to false and the mozilla turned that off too. Now the was to change it is to set up a css-file, got to about:config again to make firefox actually read that file, place some mystery css-code in there and it still does not work!

Very annoying, an outstanding example of bad practice how to introduce new features and take away users choices.

So: How to stop URL bar from enlarging on click?

Asked by joe80 2 years ago

Last reply by joe80 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago