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firefox keep crashing while signed in to the "firefox account"

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specification… (read more)

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

  • Windows 10 Pro
  • version: 1909
  • OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

  1. open it in safe mode.
  2. refresh browser option.
  3. disable and delete all extentions.
  4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

Asked by mohammad ghaznavi 1 week ago

Last reply by FredMcD 6 days ago

SmartBlock on Update 87.0 (64 bit) Breaking Sites

Always browsed in Private mode with Strict tracking controls. All sites worked, including videos. After update to 87.0, videos will not run on sites. I've added nothing e… (read more)

Always browsed in Private mode with Strict tracking controls. All sites worked, including videos. After update to 87.0, videos will not run on sites. I've added nothing else since the update and have not changed any settings. I would prefer to not go to "Standard" controls. Any help or advice out there for someone who is definitely not a computer guru??? Many Thanks!

1) I tried turning off Protection: no help. 2) I tried the about:config recommendation: sorry, no change. And if it takes more then that to solve it, it's way above my head! Thanks!

Asked by jokrpkr 1 week ago

Last reply by John_3_16 3 days ago

Missing Backspace functionality

Why did Firefox developers simply disable "Backspace" instead of making it a selection in "Settings"? I understand why some users can't stay "focused" and lose typed dat… (read more)

Why did Firefox developers simply disable "Backspace" instead of making it a selection in "Settings"? I understand why some users can't stay "focused" and lose typed data, but the rest of us really like the backspace function to go back a page.

Yes you can re-enable it (& I did so) using "About:Config" but that's akin to REGEDIT and not for the faint of heart...

Am I going to have to make this edit every time FF Updates? and on each of my PCs?

Asked by glenktn 6 days ago

  • Solved

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message We are sorry, but you do not have access to Google Maps. Please con… (read more)

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

Is this a FireFox muck up or what?

Asked by Bill 6 days ago

Answered by jscher2000 5 days ago

  • Solved

Secure bank site log-in fais

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online ban… (read more)

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online banking or our mobile banking app to continue. This started on April 1, 2021 Running Firefox v87.0 (64) on Win 10. All apps are current. Tried resetting Firefox, and clearing cache which didn't work. I can sign-in using Edge. Thanks

Asked by rshessel 6 days ago

Answered by rshessel 2 days ago

i lost all sync data after resetting my password

i have just deleted all firefox files on my computer and re-install it after that i trusted that all my information can be restored just by signing-in with my account an… (read more)

i have just deleted all firefox files on my computer and re-install it after that i trusted that all my information can be restored just by signing-in with my account and for some reason i put my password and it didn`t sign me in so i tried resetting my password after that i look at my passwords & Logins and it all was GONE ! i made most of my accounts with the random password service that FireFox provides So is there ANY way that i can contact mozilla to bring my important information back PLEASE ?

Asked by ahmad.s.bohassan 4 days ago

Last reply by FredMcD 4 days ago

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (read more)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Asked by jim.hedges 4 days ago

Last reply by jim.hedges 3 days ago

  • Solved

Firefox - Ebay pages not displaying right - black arrows

I may have to stop using Firefox if I can't resolve this problem After a few weeks certain Ebay pages start to not display correctly - writing goes small, moves to the le… (read more)

I may have to stop using Firefox if I can't resolve this problem

After a few weeks certain Ebay pages start to not display correctly - writing goes small, moves to the left, big black arrows appear, other pages are alright

I know if I clear 'all cookies' it will solve the problem - but then I have to reload passwords etc on all the sites I visit

I've tried

  • switching of tracking protection on the ebay page
  • selecting and deleteing all Ebay cookies under 'managed data'

but neither solve the problem

The only solution I know to work is to clear all cookies - but I really can't be doing this every couple of weeks

Asked by crmjhn 3 days ago

Answered by jscher2000 2 days ago

  • Solved

Gmail log in issue

I am unable to log into my gmail account. Though, no error message is displayed but there is no response on the screen when I click my email id to open it and the log in … (read more)

I am unable to log into my gmail account. Though, no error message is displayed but there is no response on the screen when I click my email id to open it and the log in page fails to open. I have been facing this log in issue for the last two/three days. Kindly help me get rid of this problem. Thanks

Asked by pv.nair97 5 months ago

Answered by FredMcD 5 months ago

  • Solved

SEC_ERROR_UNKNOWN_ISSUER for Google and Youtube

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtu… (read more)

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtube.com

The error it shows when trying to visit these 2 pages, is SEC_ERROR_UNKNOWN_ISSUER.

I have tried to troubleshoot it and follow the solutions recommended at: https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_the-error-occurs-on-multiple-secure-sites

however none of the solutions described in this guide worked to solve my problem.

In that guide, one of the suggested solutions is to scan my system for any malware. I used the following: Windows Defender Maleware Bytes AntiMalware Karpersky TDSSkiller however the results are all clean.

In the guide, it suggested that I check the clock as well. The system clock however is synchronized.

Last, I have resetted Firefox Profile but this didnt fix the issue either.

I shall note that the issue appeared yesterday and so far nothing helped fixing it. Not even the system restarts.

The issue about visiting these two sites, is limited only to Firefox.

I can access https://www.google.com and https://www.youtube.com without problems using Google Chrome and the Opera Browser.

Also, Google Mail and Google Translate work fine on Firefox. These two sites can be accessed with Firefox without causing any SEC_ERROR_UNKNOWN_ISSUER errors.

Asked by SilentResident 4 months ago

Answered by philipp 4 months ago

www.jerusalem.muni.il. PR_CONNECT_RESET_ERROR

Hello world, I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error mess… (read more)

Hello world,

I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error message of (all) my browser is PR_CONNECT_RESET_ERROR My Mozilla is up to date. Any help ? Thanks by advance (it's for answering a job offer on this site, in hebrew) Eric

Asked by Eric BB 3 months ago

Last reply by Tymcat 1 month ago

Disable or Uninstall HTTPS-Only Mode

I decided to install HTTPS-Only Mode and now realize I've made a mistake because most of the sites I try to contact make me switch to HTTP anyway. So I want to disable or… (read more)

I decided to install HTTPS-Only Mode and now realize I've made a mistake because most of the sites I try to contact make me switch to HTTP anyway. So I want to disable or uninstall HTTPS-Only Mode, but I can't figure out how to do it. In the article that sucked me in, HTTPS-Only Mode in Firefox, I chose Enable/Disable HTTPS-Only Mode, but it doesn't tell you how to disable. First, it says click on the Menu button, but there is no menu button on that page, so you can't carry out subsequent steps. Second, I marked the button Don't Enable the HTTPS-Only Mode and re-started, but that did nothing to disable the mode. Third, that left me with Turn off HTTPS-Only Mode for certain sites, which is far too tedious. I tried clicking on OFF but only Temporarily OFF appears to be enabled. I can't believe I can't get out of this. Before the browser automatically chose HTTP or HTTPS, which was fine and I shouldn't have accepted the HTTPS-Only Mode.

Someone already asked to de-install HTTPS Everywhere, which sounds like the same thing. It was marked solved, but in fact the two answers were merely descriptive and thus useless. Please help.

Asked by ebachrach@hotmail.com 3 months ago

Last reply by cor-el 3 months ago

Firefox won't print, an error occured while printing

Hello, for the past week i've been tackling this problem and it's driving me nuts. I've basically replaced FF with Chrome at this point, because I can't use it for work. … (read more)

Hello, for the past week i've been tackling this problem and it's driving me nuts. I've basically replaced FF with Chrome at this point, because I can't use it for work.

Firefox refuses to print, no matter which printer I select, and even if I try to print to .pdf using Microsoft Print to PDF (or other, 3rd party ones, I tried). Other programs and browsers print just fine, it's only FF that refuses, and it refuses to do so with any printer, physical or virtual.

The error I get is a window titled "Print Preview Error" and the error message is "An error occured while printing" (see attached image). For what it's worth, when I go to the menu and select Print, I get the print preview just fine, it's only after I move on to the printer selection and click on Print that I get this error.

I've followed all the steps from: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox as well as: http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

And I've also tried using Safe Mode while doing that, as suggested here: https://support.mozilla.org/en-US/questions/854093

I hope you can help! I've been a Mozillian for more than 20 years, contributor, and volunteer, but this is making my work impossible and I'm forced to abandon FF due to this problem.

Asked by tzikis 2 months ago

Last reply by tzikis 2 months ago

Amazon password

Every time I install an update my Amazon password no longer works. And, I mean every time. This has been going on for the last 6-12 updates and I am forced to go into my … (read more)

Every time I install an update my Amazon password no longer works. And, I mean every time. This has been going on for the last 6-12 updates and I am forced to go into my Amazon account from another browser and change my password. I know the password being used in FF is correct because I use LastPass. This doesn't happen with any other browser. I've loved FF for years but this is totally unacceptable and I'm starting to like Edge. Any suggestions.

Asked by nataharli 2 months ago

Last reply by jonzn4SUSE 2 months ago

Autosaving/autopinning Top Sites

Hi. It's really annoying now. How can I disable autosaving "top sites"? I randomly visit 5 websites (FOR THE FIRST TIME) and 3 of them already shows up in my top sites. H… (read more)

Hi. It's really annoying now. How can I disable autosaving "top sites"? I randomly visit 5 websites (FOR THE FIRST TIME) and 3 of them already shows up in my top sites. How the hell this stupid calculating works when I visit a website for the first time and firefox already thinks that it is a top site?! What the hell... Everyday I spend 20 minutes of deleting/unpinning those sites because I don't give a sh*t about them. And there's no option to turn it off. You can turn off the whole top site section but that's not what I want. I just want to disable autosaving or autopinning random sites. Where and how can I do it?! If it isn't possible then I'm done with Firefox.

Asked by matolv 2 months ago

My laptop location in Firefox is Old data

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current … (read more)

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

Asked by emdwayne20 2 months ago

Last reply by delius1967 6 days ago

Firefox printing problem

Recently I've noticed that I am unable to print from Firefox. It doesn't matter if I print to a PDF or a real printer: I get the same error every time: "Print Preview Err… (read more)

Recently I've noticed that I am unable to print from Firefox. It doesn't matter if I print to a PDF or a real printer: I get the same error every time: "Print Preview Error, An error occurred while printing." If I do attempt to print to a PDF, the result is a malformed file that throws a sharing violation if I attempt to view it before closing Firefox.

I have tried all the various reset printer config settings on the help page Mozilla printer help , and even tried reinstalling FF. Everything else is OK.

Suggestions are welcome.

Asked by drmdemmer 2 months ago

Last reply by fredex 3 weeks ago