Showing questions tagged: Show all questions

Saved to home screen icons disappeared

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no w… (read more)

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no way I can remember all of them, how can I restore?? Android, no desktop fixes please!

Asked by Chris Mark 6 days ago

Last reply by Paul 5 days ago

Graphical glitches when scrolling some sites

I'm seeing glitches when scrolling on some sites, eg. google.com, orange.pl. I checked other browsers - chrome and Samsung internet (so based on chromium) and there seems… (read more)

I'm seeing glitches when scrolling on some sites, eg. google.com, orange.pl. I checked other browsers - chrome and Samsung internet (so based on chromium) and there seems to be no problems.

Phone: Nothing Phone 2(a) 12GB/256GB Build: Pacman-U2.5-240322-1016-EEA NothingOS 2.5.4.a on Android 14

Asked by kanarek0698 2 days ago

Video lagging/stuttering after pausing it!

Dear Firefox team, Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the v… (read more)

Dear Firefox team,

Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the video goes under quite some lagging/stuttering. The audio is fine, but the video is not on screen is not. I have to go back on the video bar, so it runs smoothly again.

And before it comes, I already tried the usal methods, such as clearing the cache, clearing browser history, cookies, used privat tab, deibstalled adblocker etc. Nothing worked, and it happens even with different versions, such Firefox normal, nigtly, waterfox etc. And with every video player, not just a specific one. And I teued it on two different smartphones. Is there any solution or planning to fix this?

Asked by Sandkuschler 1 week ago

Call dialer doesn't recognize phone numbers on websites when marked

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress a… (read more)

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress and phone numbers are individualy designed.

I use mobile browser on Galaxy S series smartphones. When I mark phone number it is not recognized by any dialer. When I try the same on other browser i.ex. Brave it recognize it without any problems. No matter how web frame is designed.

I guess this is an issue for Mozilla developers to check out. Personally I dont see any custom settings to change it.

Asked by michal.united 23 hours ago

Facebook only halfway works on Firefox

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no long… (read more)

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks

Asked by Joe Root 1 day ago

  • Archived

truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (read more)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 9 months ago

Last reply by Garrett24 8 months ago

  • Archived

Firefox stops displaying images in Facebook, only shows a description.

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.… (read more)

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.2 (64-bit) with Windows 10 with the latest updates installed. I have a Dell laptop with an i7 cpu and 63 GB of RAM. This does not occur with other browsers. Reloading the page does not fix it, only a complete shutdown and startup of Firefox.

Asked by bp1952 2 years ago

Last reply by Terry 2 years ago

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 5 months ago

Last reply by Paul 4 months ago

  • Archived

Picture in Picture Mode Nonfunctioning

The picture-in-picture function no longer works on my phone when viewing YouTube videos on my Android Firefox app. In previous versions, I was able to enter full-screen… (read more)

The picture-in-picture function no longer works on my phone when viewing YouTube videos on my Android Firefox app.

In previous versions, I was able to enter full-screen mode while playing a YouTube video, then click the "home" button on my phone, and the video would play in picture-in-picture mode while I scrolled through other apps.

I am fully updated as of today (4/11/2023), I have tried the functionality with no add-ons and with the "Video Background Player" add-on, and I have double-checked to make sure that the "picture-in-picture" permission is checked for the app (it is).

My device specs are attached in the image below.

Thank you for your time and consideration.

Asked by hc_white87 1 year ago

Last reply by Paul 11 months ago

  • Archived

Firefox doesn't display text correctly

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it … (read more)

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it to show up.

I'm using the android mobile version.

I've tried: Clearing the cache Uninstalling/reinstalling Firefox Deleting all add ons Restarting my device Changing font display sizes in Firefox and on my device

It's only Firefox, pages display properly when I try using a different browser. This has been an ongoing problem but its suddenly effecting huge chunks of text on all websites where previously it would only block a word or two on some websites.

(It was even effecting text while trying to type this ticket which is super annoying. )

Asked by thespicydiamond 9 months ago

Last reply by orange_cat 9 months ago

  • Archived

Add to home screen, Add to shortcuts

I frequently attempt to add shortcuts to web pages to my home screen, but I find that the "Add to home screen" option is not always available. I'd appreciated to insight… (read more)

I frequently attempt to add shortcuts to web pages to my home screen, but I find that the "Add to home screen" option is not always available. I'd appreciated to insight into that.

If that is the case, I attempt to choose "Add to shortcuts" if it is a present, but I have no idea where to go from there to access the shortcut, since it does not appear on my home page. My only clue Is that I notice it has a "pinned" icon associated with it, so maybe there is a repository containing theses shortcuts? I looked for something related to that but no luck.

Asked by noel_envode 1 year ago

Last reply by Jonathan 1 year ago

  • Archived

No audio in youtube only

I have no audio in youtube when using Firefox only. Audio works fine in other browsers. I am tech-challenged and this has been going on for a while, but I now really ne… (read more)

I have no audio in youtube when using Firefox only. Audio works fine in other browsers.

I am tech-challenged and this has been going on for a while, but I now really need to use youtube, but do not want to use a browser other than Firefox.

Thank you.

Asked by pjvhout 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox rejects all service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

Android Mobile phone Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover? (When proble… (read more)

Android Mobile phone

Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

(When problem appeared I have not touched any settings. Phone power off/on does not help.)

Asked by FIREFOX 9 months ago

Last reply by TyDraniu 9 months ago

  • Archived

not able to sign in on my account or track packages on FEDEX website.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried… (read more)

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Asked by leggettandassoc 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox Collections

Why can't you sync your Collections between different devices? I have a lot of web addresses saved on my other devices but I can't seem to "move" my saved Collections to … (read more)

Why can't you sync your Collections between different devices? I have a lot of web addresses saved on my other devices but I can't seem to "move" my saved Collections to my current device?

Asked by cyberdraccula 1 year ago

Last reply by Paul 1 year ago

  • Archived

Google search page freezing.

While searching for something in Google, and when I'm tapping on the suggested images with the search results, the page is freezing. That's happening everytime when searc… (read more)

While searching for something in Google, and when I'm tapping on the suggested images with the search results, the page is freezing. That's happening everytime when searching something in Google. Note: I'm using the Google search fixer add-on.

Asked by Ratnodip Saha 9 months ago

Last reply by Catalin 9 months ago