All Products Support Forum

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

For the past few days I’m unable to login to my Microsoft outlook hotmail. Whenever logging in I would get the message “something went wrong” with “click to refresh”. I’ve tried refreshing the page multiple times, clearing all cookies, restart my old lab top. Still, the same something went wrong messages. Please assist. Thank you.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Many Websites Have Timer/Countdown If I Minimize FireFox While That Countdown Is Running Then That Timer Gets Stuck But In Other Browsers The Timer Works In Background Too... Please Fix This...I Am Not Supposed To Look At A Trash Website Countdown Timer For 30Sec/60 Second

The picture-in-picture function no longer works on my phone when viewing YouTube videos on my Android Firefox app.

In previous versions, I was able to enter full-screen mode while playing a YouTube video, then click the "home" button on my phone, and the video would play in picture-in-picture mode while I scrolled through other apps.

I am fully updated as of today (4/11/2023), I have tried the functionality with no add-ons and with the "Video Background Player" add-on, and I have double-checked to make sure that the "picture-in-picture" permission is checked for the app (it is).

My device specs are attached in the image below.

Thank you for your time and consideration.

I frequently attempt to add shortcuts to web pages to my home screen, but I find that the "Add to home screen" option is not always available. I'd appreciated to insight into that.

If that is the case, I attempt to choose "Add to shortcuts" if it is a present, but I have no idea where to go from there to access the shortcut, since it does not appear on my home page. My only clue Is that I notice it has a "pinned" icon associated with it, so maybe there is a repository containing theses shortcuts? I looked for something related to that but no luck.

I used to put a YouTube video with autoplay turned off, so whenever I fell asleep, the screen of my phone would turn off when the video was over.

Suddenly, some weeks ago, whenever the YouTube video stops, the screen remains on. And it drains the battery all night long.

I already completely uninstalled and reinstalled Firefox, and also tried the Video Background Play Fix add-on, but this problems persists, and it's ONLY on YouTube.

What can I do?

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, nor can I log into my FedEx account. When trying to track a package, the FedEx site displays the following message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Likewise, when trying to log in, the site shows this message: "We are having trouble establishing a connection. Please refresh the page." Repeated attempts in both cases have failed. In the past, the fedex.com site has functioned flawlessly with Firefox. Moreover, I do not experience either of these problems with Google Chrome.

Please advise.

Guys, this is getting ridiculous. How long does it take to implement such a basic and simple feature into the stable version of FF mobile?!

I'm forced to use FF Nightly with its annoying daily updates, just so I can have the pull to refresh feature available.

People shouldn't be forced to download and use a test build of an app just to use a BASIC feature which should have been finished and available from day one.

Get your sh*t together please and add this to the stable FF mobile release already. PLEASE!

It doesn't need more "testing". You're not launching a moon rocket. It works fine. Add it to the stable release.

Yours, Frustrated and loyal FF user.

Hello *,

i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed

My version is

119.0b3 (Build #2015977017), c6de0a34a8+ GV: 119.0-20230929091427 AS: 119.0

And was only update 3 days ago.

Note: i have no Addons installed and about:config does not work here.

How can this be solved?

Thankyou

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I've tried many of the fixes suggested here but nothing changes. If I copy the link Firefox won't open and paste it in Brave or Opera the link loads fine. I don't want to quit Firefox but I can't spend time every day trying to fix it either.

I have a blog over at venera.social, and when I view my timeline on my Fold4 using Dex, the page doesn't fully load, cutting off about two-thirds of the way down, which is rather a problem as the navigation buttons are at the bottom of the page. The problem is only when using DeX with an external trackball connected, when using the phone screen as a touch pad or just using Firefox on the phone, the page loads completely.

I properly set the site permission to "block audio and video" auto play, but still a lot of website are able to auto play and at full audio volume.

Is it possible to stop them? - Android 11 Redmi note 11

Thanks

This behavior can also be observed in Youtube, for example. After exiting the full screen, the Youtube search bar is no longer visible. It reappears when you rotate the device and sometimes also when you scroll down or zoom in and out. Unfortunately, this does not work on websites that are not scrollable. There the hidden content (mostly the header) is only visible again after rotating the device (reloading has no effect). This seems to be a similiar bug: https://support.mozilla.org/en-US/questions/1303054 or this: https://stackoverflow.com/questions/20636580/firefox-for-android-address-bar-overlaps-content-is-there-a-solution On my Android tablet, first the Android navigation bar overlaps the website and then after a fullscreen and fullscreen exit, the address bar overlaps instead. It would be nice if these "address bar overlaps content" or "navigation bar overlaps content" bugs could be permanently fixed, especially since I have not found a way to work around the bug through javascript.

Hello!

I've seen several people ask this question but it was for Windows or Mac. I'm running current Lubuntu on an HP laptop and every few weeks I get this error message and can't shake it. I've tried several fixes up to and including reinstalling the distro but if it fixes itself it seems to be random. Any help would be appreciated

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington Post. FF will not save them, so I am forced to click on the "progress of ongoing download" down pointing arrow and click again on the circular arrow to actually save the web page. This involves a loss of time doing a task that I should not be forced to perform. See the graphic image below to see what I'm talking about. Once I click on that circular arrow the web page will be saved as it should have to begin with. Since I normally save 30 to 40 Washington Post files every day, this adds up to a useless waste of my time. I'd appreciate it if you would look into this matter and issue a correction update so I can save Washington Post web pages without all the double stroking. Thank you.