Showing questions tagged: Show all questions
  • Archived

Firefox Problem with Youtube: "An error occurred. Please try again later."

Dear Everyone: I use Firefox (V11.0) on a Mac OS X (V10.6.8). I have a persistent problem with Youtube. When I view a video, I may get the message: "An error occurred. Pl… (read more)

Dear Everyone:

I use Firefox (V11.0) on a Mac OS X (V10.6.8). I have a persistent problem with Youtube. When I view a video, I may get the message: "An error occurred. Please try again later".

The frequency of this problem varies from day to day. Sometimes, it happens to almost every video, and sometimes, it rarely happens; sometimes, "reloading" it once or twice, the video begins to play, and sometimes, it never plays no matter how many times I reload it.

I also have Safari (V5.1.4) on my machine, and it does not have the above problem.

Could you let me know how to resolve the problem with Firefox?

Thank you! qquito

Asked by qquito 8 years ago

Last reply by venkatmdv 8 years ago

  • Archived

Why won't Gmail & Twitter not open since "upgrading" to new version this morning.

Since "upgrading" to the new Firefox this morning the Gmail and Twitter tabs on my bookmarks don't respond at all. I can't even open Gmail from the Google home page. Wh… (read more)

Since "upgrading" to the new Firefox this morning the Gmail and Twitter tabs on my bookmarks don't respond at all. I can't even open Gmail from the Google home page. Why is this happening?

Asked by therealgary17 7 months ago

Last reply by LaffyinVegas 6 months ago

  • Archived

Huge performance issues since plugin container was introduced in 3.6.5

Since the new version of Firefox that was released a few days ago, I am seeing huge performance issues on most websites that are using the Flash plug-in (I have the lates… (read more)

Since the new version of Firefox that was released a few days ago, I am seeing huge performance issues on most websites that are using the Flash plug-in (I have the latest version of Flash). Each website with flash-content that is bigger than a small video results in 60+ percent CPU usage and Firefox is highly unresponsive and getting almost unusable after a few seconds. It looks like the newly introduced plug-in container is making things even worse, not better. Is there a way to turn this feature off other than downgrading to an older version?

I've already downloaded the latest update 3.6.6 which updated the timeout for plug-ins and I've manually set this value to 60 seconds, but I don't think this is the actual problem. It looks like the new plug-in container and Firefox together are consuming way more CPU + memory to run Flash content than Firefox alone did before.

URL of affected sites

http://

Asked by AnonymousUser 10 years ago

Last reply by moenchmeyer 10 years ago

  • Archived

Flash does not work correctly in full screen after most recent Firefox update

Issue Firefox is having problems with certain web sites Description Yesterday, firefox updated itself automatically. The "what's new" screen suggested that I update Fla… (read more)

Issue

Firefox is having problems with certain web sites

Description

Yesterday, firefox updated itself automatically. The "what's new" screen suggested that I update Flash immediately, so I did. I had a little trouble. I eventually uninstalled Flash and re-installed with the latest version, but it is now up to date. Now flash videos will not play properly in full screen. The picture will freeze for a few seconds with the audio still playing, the screen will go blank, then the video will restart from where the audio was when the screen went blank. Sometimes Flash will crash completely and I will have to reload the page to restart the video, even not full screen. Other times I get an error message that my video driver stopped working. I have checked and my video driver is up to date.

URL of affected sites

http://www.colbertnation.com; Hulu.com; and others

Troubleshooting information

 Application Basics
       Name
       Firefox
       Version
       3.6.4
       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Java Console
       6.0.16
       true
        
       Skype extension for Firefox
       3.3.0.3971
       true
        
       TVU Web Player
       2,4,9,1
       true
       firefox@tvunetworks.com
       RealPlayer Browser Record Plugin
       1.1.1
       true
        
       Glasser
       3.5.2
       true
       glasser@sixxgate.com
       Java Console
       6.0.18
       true
        
       Adobe DLM (powered by getPlus(R))
       1.6.2.63
       true
        
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.history_expire_days.mirror
       180
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       http://www.google.com/ig
       browser.startup.homepage_override.mstone
       rv:1.9.2.4
       browser.tabs.autoHide
       true
       browser.tabs.warnOnClose
       false
       dom.max_script_run_time
       1800
       extensions.lastAppVersion
       3.6.4
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1275720932
       print.print_printer
       Microsoft XPS Document Writer
       print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
       false
       print.printer_Microsoft_XPS_Document_Writer.print_bgimages
       false
       print.printer_Microsoft_XPS_Document_Writer.print_command
       print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
       false
       print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_top
       0
       print.printer_Microsoft_XPS_Document_Writer.print_evenpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_footercenter
       print.printer_Microsoft_XPS_Document_Writer.print_footerleft
       &PT
       print.printer_Microsoft_XPS_Document_Writer.print_footerright
       &D
       print.printer_Microsoft_XPS_Document_Writer.print_headercenter
       print.printer_Microsoft_XPS_Document_Writer.print_headerleft
       &T
       print.printer_Microsoft_XPS_Document_Writer.print_headerright
       &U
       print.printer_Microsoft_XPS_Document_Writer.print_in_color
       true
       print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_left
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_right
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_top
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_oddpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_orientation
       0
       print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
       500
       print.printer_Microsoft_XPS_Document_Writer.print_paper_data
       1
       print.printer_Microsoft_XPS_Document_Writer.print_paper_height
       11.00
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_width
       8.50
       print.printer_Microsoft_XPS_Document_Writer.print_reversed
       false
       print.printer_Microsoft_XPS_Document_Writer.print_scaling
       1.00
       print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
       true
       print.printer_Microsoft_XPS_Document_Writer.print_to_file
       false
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
       0
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false

Firefox version

3.6.4

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

Plugins installed

  • -2,4,9,1
  • getplusplusadobe16263
  • np-mswmp
  • 1.9.0042.0
  • Winamp Application Detector
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Google Update
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.0.254
  • GEPlugin
  • 3.0.50106.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Google Updater pluginhttp://pack.google.com/
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Asked by AnonymousUser 10 years ago

Last reply by thomhayes 9 years ago

  • Archived

Unable to open https websites with Firefox 4 beta 5 after updating from beta4

I am unable to open any https websites with Firefox 4 beta 5. This is happening after I updated to beta5 from beta4 this morning. I reverted back to beta 4. This happened… (read more)

I am unable to open any https websites with Firefox 4 beta 5. This is happening after I updated to beta5 from beta4 this morning. I reverted back to beta 4. This happened to most of the secure websites including mozilla's support & add-ons, bank and gmail websites

Asked by kanthsravi 10 years ago

Last reply by wfdawson 9 years ago

  • Archived

"SKIP THIS AD" -- how to disable or stop this???

Within the last couple days I'm getting the most annoying pop up ads...in the top right hand corner it says "SKIP THIS AD" and you have to click on it to get past it. I'v… (read more)

Within the last couple days I'm getting the most annoying pop up ads...in the top right hand corner it says "SKIP THIS AD" and you have to click on it to get past it.

I've searched all around the net and I keep reading that this is specific to FireFox. I've tried running my spyware and protection software, all with no help.

I'm running Windows 7 64bit. I've installed the add on called "Ad Blocker Plus" and have added the different suggested filters, all with no help at all.

Can someone please tell me how to COMPLETELY disable these annoying ads. I've been a Firefox user for as long as I can remember...if I don't get this completely sorted out VERY soon I'm going to completely switch over to Safari.

Can anyone help me with this? Please email me if you have any permanent solutions. My contact email is jamcha00@gmail.com

(it's jamcha "zero zero" @ gmail.com)

Thanks in advance everyone!


James

Asked by fuzion11 9 years ago

Last reply by Nortas_86 9 years ago

  • Archived

Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues

I use the Google Page to search. It is working okay with I.E. But the page is going blank in (Just updated) Firefox, using Windows 8. Never had a problem before. … (read more)

I use the Google Page to search. It is working okay with I.E. But the page is going blank in (Just updated) Firefox, using Windows 8.

Never had a problem before.

Asked by Smythy 7 years ago

Last reply by allandeveryone 7 years ago

  • Archived

Silverlight (Netflix) not working after latest Firefox update

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes. Netflix has a checklist of things to do if… (read more)

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes.

Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night.

I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that.

Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

Asked by tenderprey 5 years ago

Last reply by gerardoerak 5 years ago

  • Archived

Flash is buggy in Firefox 3.6.6. Mac Os X ...

I experience strange things with Firefox and Flash. Youtube Videos will not be recognized properly and I have to click the play button not once but a couple of times (up … (read more)

I experience strange things with Firefox and Flash. Youtube Videos will not be recognized properly and I have to click the play button not once but a couple of times (up to 10 times) until the button gets triggered. Even worse with camera-recognition (for example on Facebook when you want to take a photo with your webcam): the question if I want to allow access to the camera pops up but I can not click anything. It just does not react at all. I already restarted in safe-mode with all add-ons enabled and it did not help...

URL of affected sites

http://

Asked by AnonymousUser 10 years ago

Last reply by LeeBee 10 years ago

  • Archived

Just upgraded to Firefox 3.6.4 and now I can't view a page with a video embedded in it.

I just upgraded to Firefox version 3.6.4 and now when I got to this web page http://www.hagsplace.com/FI-How-2-Video/FI%20Service%20Kit%20Install%20Vid%20with%20audio2.ht… (read more)

I just upgraded to Firefox version 3.6.4 and now when I got to this web page http://www.hagsplace.com/FI-How-2-Video/FI%20Service%20Kit%20Install%20Vid%20with%20audio2.html I get the error message that I need to download the newest version of Adobe Flash Player, but it worked fine before the upgrade, and when I try to do the upgrade it calls for, it says download and install complete but message to upgrade still shows up after I restart Firefox.

URL of affected sites

http://www.hagsplace.com/FI-How-2-Video/FI%20Service%20Kit%20Install%20Vid%20with%20audio2.html

Asked by AnonymousUser 10 years ago

Last reply by Morbus 10 years ago

  • Archived

Firefox 23.0.1 keeps loading the YouTube page and prevents access to My Profile

I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything beca… (read more)

I do not know if this is a problem with the Firefox browser version 23.0.!But the problem of Firefox it keeps loading the YouTube page and even I can not do anything because there was a message saying still loading the YouTube page!

go to my topic http://support.emsisoft.com/topic/12328-strange-new-problem-in-access-to-youtube/

Asked by G-hot 7 years ago

Last reply by jscher2000 6 years ago

  • Archived

How do I report resistant spam pop-ups ad-block software can't remove?

DeviantART.com is forcing people to look at their advertisements. Anyone who tries to block the ads are met with their warning banner about blocking ads to let them throu… (read more)

DeviantART.com is forcing people to look at their advertisements. Anyone who tries to block the ads are met with their warning banner about blocking ads to let them through. This ugly banner takes up a good amount of the screen. You have to disable your ad-block software to see their ads! ( Or become a paying member which is forced down your throat. ) Most of these ads ask you to be a paying member. Some of these ads I'm told contain viruses & malware ready to infect computers. Some play audio disrupting viewing art on the site. How I know of the nastiness of these ads is through other users speaking up. I only noticed the plea on every page to beg people pay for membership. Even customized filtering won't remove the banner telling people to not use their ad-blocking software. It took downloading and installing Chrome - adding three different forms of ad-blockers, just to remove this banner 99% of the time. This is not friendly browsing and I don't want to switch to Chrome. Remember even Google based software isn't totally safe from this anti ad-block message. Please reply to me about how to resolve this. I've been using DeviantART since 2009.

Asked by systemcat 4 years ago

Last reply by the-edmeister 4 years ago

Cannot log into Chase account

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog). Most websites I logged into on Chrome, I … (read more)

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog).

Most websites I logged into on Chrome, I can log into via Firefox. But not chase.com. I get their main splash page just fine. I enter my credentials. Then I get the first screen shot you see here - a greyed-out sort of blank screen with one untitled blue button. If I either go back a screen, or click the mystery button, I get the second screen - log in prompt with an exclamation point but no words or help.

I can log in just fine on Chrome, and also can log in on Firefox Android on my phone. Just not FF on Windows.

Things I have done: Added chase.com to the exceptions for pop-ups as well as security, cleared all cookies and temp site data for chase, restarted browser. None worked.

Any advice? I appreciate the help!

Asked by cassidy.mt 3 weeks ago

Last reply by cor-el 2 weeks ago

  • Archived

PDF Viewer isn't viewing some fonts correctly

Some of the fonts in our PDFs are unreadable in the PDF viewer (example: bullets and footer in this document: http://info.bannersalesforce.com/xpedio/groups/public/docume… (read more)

Some of the fonts in our PDFs are unreadable in the PDF viewer (example: bullets and footer in this document: http://info.bannersalesforce.com/xpedio/groups/public/documents/literature/b_3138824.pdf and all text relating to images on page 5 of this document: http://info.bannerengineering.com/xpedio/groups/public/documents/literature/38244.pdf )

I believe it might be related to some of the fonts in the document, maybe some of them are OpenType? I'm not a font person so I'm at a loss as to why some fonts are displaying correctly and others aren't.

I switched my PDF viewer to use Acrobat but I can't ask all my customers to do the same. Is there a patch planned for this issue?

Asked by creutiman 7 years ago

Last reply by dkcorreia 6 years ago

  • Archived

font increases automatically in yahoo Mail. Usually after "enter" key is pressed.

Using Yahoo Mail Firefox 14.0.1Yahoo Edition Yahoo-1.7 When typing a response etc in Yahoo Mail the font size automatically increases after hitting enter and or backsp… (read more)

Using Yahoo Mail

Firefox 14.0.1Yahoo Edition Yahoo-1.7

When typing a response etc in Yahoo Mail the font size automatically increases after hitting enter and or backspace. font size continues to get bigger each time enter is used. This seems to have started after updating Firefox. On Yahoo mail boards some are saying this does not happen on IE.

Asked by dclark8 8 years ago

Last reply by mrjlh 7 years ago

  • Archived

There is no button labeled "Turn off Blocking for This Site."

I am trying to get content from washingtonpost.com . They need me to disable tracker blocking. The standard help screen (capped below) says to just click the button labe… (read more)

I am trying to get content from washingtonpost.com . They need me to disable tracker blocking. The standard help screen (capped below) says to just click the button labeled "Turn off Blocking for This Site." Only trouble is, no such button actually exists on the information popup screen (Clicking the circled 'i'). The popup screen I get looks exactly like the one in the help, except for the missing button. I have tried all the suggestions in other posts and none of them work. I notice I am not the only one with this problem. Is it possible my install of Firefox is corrupted? But nothing else I have noticed is wrong. I am running Firefox quantum 68.0.1 under Ubuntu xcfe.

Asked by josephfg105 1 year ago

Last reply by slatersteven8 10 months ago

  • Archived

The website 'www.facebook.com' is just a white page?

Once logged in to facebook (www.facebook.com) I am taken to http://www.facebook.com/home.php? and this website works. However if i go to click facebook in my favourites t… (read more)

Once logged in to facebook (www.facebook.com) I am taken to http://www.facebook.com/home.php? and this website works. However if i go to click facebook in my favourites the page turns white. This also happens if i click on my profile. It seems that any website liked to 'www.facebook.com', for example www.facebook.com/USERNAME, comes up with a white page.

URL of affected sites

http://www.facebook.com

Asked by AnonymousUser 10 years ago

Last reply by Pogonip 9 years ago

  • Archived

open yahoo email kills up/down arrow keys in Yahoo email

After opening an email in yahoo and hitting the Esc key to return to ther Inbox, my up/down arrow keys are dead. I must restart the browser to fix this.I suspect otehr ke… (read more)

After opening an email in yahoo and hitting the Esc key to return to ther Inbox, my up/down arrow keys are dead. I must restart the browser to fix this.I suspect otehr keys are dead as well. Appears to have started with 14.0.1. I am running WINxp. I am seeing the same thing on 2 separate machines. This does not occur in IE8. Thank you

Asked by happyuser 8 years ago

Last reply by fevans 7 years ago