Showing questions tagged:

Recently Firefox refuses to load full page or some elements

As of recently, I have problems with Firefox that do not happen in other browsers. But Firefox is my favorite, and I'd like to have this solved so I can keep using it. In… (read more)

As of recently, I have problems with Firefox that do not happen in other browsers. But Firefox is my favorite, and I'd like to have this solved so I can keep using it.

In Zendesk, there is an option "Print ticket" which should open Print dialog and we then can print whole email to PDF. This worked for years, but as of recently that dialog simply does not show. I tried change Firefox settings for printing, but problem remains. Attached is a screenshot how it looks in chrome, and how it used to work in firefox.

As from yesterday, April 17, Firefox will not load correctly https://m365.cloud.microsoft page. It loads, but no element reacts when clicked. I cleared cache, cookies, removed extensions, refreshed firefox, but to no avail.

Thanks for the help!

Open 4 4 21

gmail alert says browser no longer supports

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was la… (read more)

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was last updated Feb. 26. So I'm understanding what's going on. thanks

Open 11 2 176

As of today, Firefox gets an "Access Denied" when accessing goddady.com. Chrome works.

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server. Reference #18.acf7d517.1771548295.4f66cee0 https://errors.edgesuite.net/18.acf… (read more)

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server.

Reference #18.acf7d517.1771548295.4f66cee0

https://errors.edgesuite.net/18.acf7d517.1771548295.4f66cee0 is what I get when going to https:\goddady.com as of today. Running on Windows7 (no, I won't upgrade). Tried a variety of changes. But Chrome works fine. Any suggestions?

Open 22 1 424

A call to "navigator.userAgentData.platform" throws a Java Exception. Works OK on "Edge"

An in-browser app tries to call "navigator.userAgentData.platform" to determine which operating system is in use, but the causes a Java Exception. If I try the same thing… (read more)

An in-browser app tries to call "navigator.userAgentData.platform" to determine which operating system is in use, but the causes a Java Exception.

If I try the same thing under Edge it works OK.

Open 1 1 42

Youtube webside is not usable on firefox

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anyth… (read more)

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anything. The page starts responding after about 10 seconds from last interaction.

Compared to Chrome, I can play 20 YouTube videos at once and everything works fine.

The problem only occurs on YouTube. Sites like CDA and Jellyfin work fine.

Sys: Latest Windows 11 I5-10400F Intel Arc B580 RAM 32GB 2133 MT/s

Open 4 1 241

High GPU usage on Google Search AI Overviews - Firefox 149.0.2 (macOS) - Chrome is fine

Hello, I am reporting a performance issue specifically related to Google Search's AI features (AI Overviews) in Firefox 149.0.2 on macOS. The Issue: When an AI-generated … (read more)

Hello,

I am reporting a performance issue specifically related to Google Search's AI features (AI Overviews) in Firefox 149.0.2 on macOS.

The Issue: When an AI-generated summary appears in Google Search results, GPU usage spikes significantly, reaching up to 212%. This causes the laptop to overheat and triggers high fan speeds.

Critical Comparison:

Firefox 149.0.2: Extreme GPU load and performance degradation when rendering Google AI elements.

Google Chrome 147.0.7727.56: Works perfectly with normal GPU usage under the same conditions.

Tested on two different MacBooks: MacBook Pro (A1502), 16GB RAM, i7 (2015) — OS: macOS Monterey. MacBook Pro (MMQX3), 64GB RAM, M1 Max (2021) — OS: macOS Sequoia (15.x/Tahoe).

Open 1 1 37

Upon sign-in to Hotmail, Firefox reports "you have tried to sign in too many times with wrong password", which is not true, and password works with chrome.

I have had this problem in the past, but now its back again. At first I just reset my password every time, then I set up the password to be auto-filled. I have had no sig… (read more)

I have had this problem in the past, but now its back again. At first I just reset my password every time, then I set up the password to be auto-filled. I have had no sign-in failures for months. At one point i did figure out how to check my sign in history to see the failed attempts, and there were none. That was a long time ago, and I have since forgotten how to check this. The problem does seem to be with firefox as it does not happen with chrome.

Open 5 1 53

Videos hang on BBC News website

They play for a couple of seconds, then the panel they are playing in goes black. They used to work a month or two ago. Videos play fine in YouTube. They also play fine i… (read more)

They play for a couple of seconds, then the panel they are playing in goes black. They used to work a month or two ago. Videos play fine in YouTube. They also play fine in apps like VideoPlayer and VLC. They play fine in Chromium based browsers Opera, Brave and Vivaldi. My graphics card requires switching acceleration off. I can’t find a switch for that in Firefox.

Problem Videos start playing, then after a few seconds the video panel turns black. Audio may continue. Refreshing does not help.

Environment

   OS: Fedora Linux 43
   Firefox 147.0.1 (also tested Firefox Flatpak)
   Display server: Wayland and X11 (both tested)
   Hardware acceleration: on and off (tested)
   Media Source Extensions: enabled (disabling MSE triggers an “unsupported device” error)

What works

   BBC News videos play correctly in Chromium-based browsers (Brave, Vivaldi)
   Videos play correctly in mpv/VLC
   Other video sites (e.g., YouTube) play correctly in Firefox

What I’ve tried in Firefox

   Disabling hardware acceleration
   Disabling VA-API
   Disabling WebRender
   Disabling RDD sandbox
   Running Firefox under X11
   Using the Firefox Flatpak build

None of these measures help. This suggests the issue is related to Firefox’s interaction with BBC’s player on Linux. Has anyone else seen this, or is there a known workaround?

Open 7 1 210

My Gmail accounts are all carrying messages saying the browser I am using (Firefox) is no longer supported by Google.

In their info Google say the CSE (Client Side Encryption) isn't up to date and won't work. My About Firefox link tells me I am up to date. Does anyone know what is going… (read more)

In their info Google say the CSE (Client Side Encryption) isn't up to date and won't work. My About Firefox link tells me I am up to date.

Does anyone know what is going on here and how it can be fixed please?

Open 3 1 107

Instagram does not open

My instagram does not open on my firefox browser. I have cleard all the cookies and cashes. I tried Incongnito, hot spot sharing. I have tried everything its still not wo… (read more)

My instagram does not open on my firefox browser. I have cleard all the cookies and cashes. I tried Incongnito, hot spot sharing. I have tried everything its still not working. Can you help me?

Open 3 1 109

Anyone here have AOL as their homepage with the Firefox browser?

My name is Debbie. Years ago I chose to make my homepage to get to my email as the AOL Homepage. I have always accessed it via Firefox. Never any problems, until about… (read more)

My name is Debbie. Years ago I chose to make my homepage to get to my email as the AOL Homepage. I have always accessed it via Firefox. Never any problems, until about a week and a half ago.

When I get onto the AOL homepage, there is a big square for stories that automatically shift from one to the next. On the right is always a picture related to the story. On the right is always a short text to describe the story/image - that is, until recently.

Out of nowhere, the text will not show up but ONLY in my Firefox Browser. Since I thought it was an AOL problem, I spoke with a Tech Support "Expert" (his word). I gave him remote ability to move around to find out the problem. He had thought it was McAffee and Privacy defender, so he turned both of those off. He also said that he went to Microsoft Edge and Google Chrome and called up the AOL homepage and the text was there. So he said it's a Firefox problem.

I am hoping there is even just ONE person who sees this and knows about the AOL homepage viewed via the Firefox browser. Someone who can tell me if this is just happening to both MY laptop AND my husband's laptop, or if it's a problem having something to do with not being compatible with Google Chrome? That's what my husband found and read to me.

It's not a serious or urgent problem, it's just what I've gotten used to. So if anyone can shed any light on why this happened out of nowhere and if there's a way to fix it, PLEASE respond.

Open 2 1 62

Access denied in product links on Macys website

Just recently on Macys website I have started getting access denied messages. I can get onto the site itself but if I click on a product it gives me the access denied whe… (read more)

Just recently on Macys website I have started getting access denied messages. I can get onto the site itself but if I click on a product it gives me the access denied when trying to open in new window. Im able to open in edge. Ive cleared Firefox cookies/cache as well as macys restarted and still cant open products links. This is what I get:

Access Denied You don't have permission to access the requested URL on this server.

Reference: 0.8551c317.1763836919.1bf16ce4

Open 1 1 301

I thought I had switched over to Firefox but I signed into hotmail but I have a huge issue with not being able to sign into my gmail account. If this cannot be fixed very soon I will have to return to Chrome.

I need my gmail account but I cannot sign into it, it wants me to start a new one, but that will not do at all. I will wait for a week to see if you can rectify this prob… (read more)

I need my gmail account but I cannot sign into it, it wants me to start a new one, but that will not do at all. I will wait for a week to see if you can rectify this problem.

Open 3 62

meet.goto.com does not support Firefox, I must use Chrome or Edge to enter a telecon

I need to have a telecon from the provider meet.goto.com using Firefox on my PC running Linux Mint mint-001-1.0 147.0.1 (64 bit) but I get an error message browser not su… (read more)

I need to have a telecon from the provider meet.goto.com using Firefox on my PC running Linux Mint mint-001-1.0 147.0.1 (64 bit) but I get an error message browser not supported. What can I do? Thanks

Open 1 88