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Unable to access some websites but am able to with Microsoft Edge and Chrome

Just recently I have found that certain sites are unavailable to me using Firefox but I can access them using Edge or Chrome. One particular one is Squarespace. Is ther… (read more)

Just recently I have found that certain sites are unavailable to me using Firefox but I can access them using Edge or Chrome. One particular one is Squarespace.

Is there anything known - how should I tackle this?

Asked by nigeldalton 11 months ago

Answered by nigeldalton 11 months ago

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Turbo Tax

Tried to file my Federal and State taxes using Turbo Tax which I have used for years. I am using the Turbo Tax on line app for Windows 11. Was unable to complete the fili… (read more)

Tried to file my Federal and State taxes using Turbo Tax which I have used for years. I am using the Turbo Tax on line app for Windows 11. Was unable to complete the filing because of many error messages. Turbo Tax tax experts suggested I switch to Chrome. I followed their suggestion switch to Chrome and was able to complete the filing of my Federal and States Taxes with no issues.

Why can't we use Firefox to file our Federal and State taxes?

Asked by Ernest Leo 1 year ago

Last reply by markwarner22 1 year ago

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Twich Live Streamings

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Fi… (read more)

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Firefox after so many years od succefull use and go to Chrome? Are you aware of similar live broadcasting issues ? Wiil Mozzila include a solution soon?

Asked by AnthoniusII 8 months ago

Answered by Denys 7 months ago

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Sites in the latest versions stopped opening.

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.a… (read more)

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.app or temp-mail.io. It thinks for a long time and finally a message that the time has expired. Chromium is ok.

Asked by guest 6 months ago

Last reply by dnsmcbr 3 months ago

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Firefox Issues With Facebook

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panel… (read more)

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

Asked by eugbug1 5 months ago

Answered by eugbug1 4 months ago

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Drop Down Menu On Certain Websites Won't Work

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/govern… (read more)

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache

Asked by KoiYouu 6 months ago

Answered by KoiYouu 6 months ago

verify url

I am trying to get on an website but it will not let me it keeps saying to verify url or contact support i have updated both laptop and desk top and for some reason this … (read more)

I am trying to get on an website but it will not let me it keeps saying to verify url or contact support i have updated both laptop and desk top and for some reason this one particular website will not let me have access is this an issue you that you can help me with.

Asked by shanasdortch 1 month ago

Last reply by Denys 1 month ago

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Bug with Google maps website and touchscreen on windows 11

dunno if this is the right board, but here goes... I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet. Using the touchscreen, move the map, … (read more)

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

Asked by Eric Latour 11 months ago

Last reply by David Jenkins 9 months ago

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Facebook isn't loading

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser . I've tried disabling all extensions, and cleari… (read more)

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser .

I've tried disabling all extensions, and clearing cache and cookies, but Facebook still refuses to load and returns the message, attached.

Asked by IanSeale 5 months ago

Answered by IanSeale 5 months ago

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Can't sign into Hotmail.

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answer… (read more)

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answering emails on my computer because of its large screen. I've tried signing in about 2000 times now. Firefox told me they can't help me because I'm not a Mozilla subscriber even though they own Firefox. Microsoft told me it's Mozilla's problem. Can anyone help me please. John in the Philippines.

Asked by John O'Kane 6 months ago

Answered by John O'Kane 6 months ago

can not cam and do vidoe calls on firefox and Facebook why

i asked a few days ago i am on Firefox have been for years and do not wan to have to change. I am trying to video call with my family from messenger and when i t… (read more)

i asked a few days ago i am on Firefox have been for years and do not wan to have to change. I am trying to video call with my family from messenger and when i try it say it can not on Firefox. Why ? i d love to but why can t firefox do video calling from messenger is it Firefox or is it Facebook?you will force me to go to chrome or edge which i would rather not do please let me kno why this is thank you

Asked by Mary 1 month ago

Last reply by Mary 1 month ago

How can I fix my LinkedIn screen from cutting off three quarters of Home screen in Firefox but not in other browsers

Hi, The Linked in pages are not appearing properly. I have attached the images of the following two pages, https://www.linkedin.com/feed/ https://www.linkedin.com… (read more)

Hi,

The Linked in pages are not appearing properly.

I have attached the images of the following two pages,

https://www.linkedin.com/feed/

https://www.linkedin.com/mynetwork/grow/

Please arrange to do the needful.

Regards Deepak

Asked by Deepak Lathi 1 month ago

Last reply by Denys 1 month ago

Google Sheets Will Not Scroll on Firefox Dev Ed 144.0b4 for Linux

I am having difficulty using Google Sheets within Firefox Developer Edition 144.0b4 (64-bit) on Linux Mint 22.2 Cinnamon. When I load any of my Google Sheets, I am unable… (read more)

I am having difficulty using Google Sheets within Firefox Developer Edition 144.0b4 (64-bit) on Linux Mint 22.2 Cinnamon. When I load any of my Google Sheets, I am unable to scroll. This includes when using a blank sheet.

I also have Firefox 143.0.1, which seems to still be functioning correctly.

Asked by Shawn 4 months ago

Last reply by Shawn 4 months ago

Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (read more)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 4 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

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  • Archived

Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.go… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 11 months ago

Answered by Khalid 11 months ago

Google Drive is stuck in a loop error saying I am not signed in when my email is signed in

Hello, I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is… (read more)

Hello,

I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is the main issue), is stuck so that it can see the files of my account, but insists I'm not signed in.

When I attempt to login and retry nothing happens and it remains in the loop. Before today I have been able to open documents only accessible when signed in on google drive by going to the direct link. This is now intermittantly thinking I am not signed in but mostly working.

Things I have tried:

  • Troubleshoot mode does not fix this problem.
  • My firefox is up to date.
  • I have seen this with no extensions or ad blockers.
  • I have seen this both with and without cookies from google allowed.
  • Screenshots attached from when I talked through this with google support. They said it was a problem on your end and can't do anything.
  • This can be solved by logging out of all accounts and back in. But this is not an acceptable solution.

Asked by estantia 1 month ago

Last reply by Denys 1 month ago

  • Archived

Microphone doesn't work in FireFox on android 5

Firefox cann't use microphone in my android 5.1 device. But a camera work perfectly (after confirm allow in a pop-up with asking "if you want to share your device’s camer… (read more)

Firefox cann't use microphone in my android 5.1 device. But a camera work perfectly (after confirm allow in a pop-up with asking "if you want to share your device’s camera and microphone with that site.") FireFox detect microfone as "default input device" but it doesn"t work. In a special sites that can test a work of the microphone, drop down list of the detected device (in the Firefox) contains only one item "default input device" and microphone doesn't work. In other browsers (Chrome), вesides this "default input device" that drop down also contains other items and microphone work perfectly I need to use microphone in Firefox for web version of a messenger that doesn't support in ohter browsers and apk on this android device

Asked by name fam 8 months ago

Last reply by Kiki 7 months ago

  • Archived

Access denied on a web-site...

I'm get an Access Denied for a web-site I have frequently accessed. Only Firefox on my laptop has this issue. Edge and Chrome are able to access the web site. Firefox giv… (read more)

I'm get an Access Denied for a web-site I have frequently accessed. Only Firefox on my laptop has this issue. Edge and Chrome are able to access the web site. Firefox gives me the following error:

You don't have permission to access "http://www.nfm.com/" on this server.

Reference #18.2551db17.1742794951.7a007681

https://errors.edgesuite.net/18.2551db17.1742794951.7a007681

=========================================

I have cleared my cache and data and cookies and nothing works. Able to access it from my phone's firefox browser.

Asked by kurtcampbell 10 months ago

Last reply by ronaldbellah 10 months ago