Showing questions tagged: Show all questions
  • Archived

Firefox Browser Flaw

I am unable to connect to the Nord VPN website or the Express VPN website because of a security issue with the Firefox Browser and I am unable to bypass the security and … (read more)

I am unable to connect to the Nord VPN website or the Express VPN website because of a security issue with the Firefox Browser and I am unable to bypass the security and go to the site anyway. Here is what the message said: Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.nordvpn.com because this website requires a secure connection.

What can you do about it?

www.nordvpn.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Learn more…

How can I connect to these websites?

Asked by Techless 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

New VPN account.

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

Asked by stinson66 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

all tabs crash when Private Internet Access (VPN software) drops connection

Hello, When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pa… (read more)

Hello,

When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pages by simply refreshing, but it didn't used to be like this. This doesn't happen if I turn off wifi or manually disconnect the VPN, only if the VPN drops the connection. Very strange.

My environment: - Mac Mini M1 2020 8GB RAM, 256GB SSD - MacOS Monterey 12.0.1 - PIA MacOS client 3.1.2 (build 06767) - Firefox 94.0.2 (64-bit) -- ublock origin 1.39.0 -- greasemonkey 4.11

Hopefully you can reproduce and fix it.

Asked by firefox1649 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

invalid email when creating Firefox account for VPN product

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

Asked by m4nlymik35 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Uninstall Mozilla VPN from Windows's Programs and Features section without messing up Firefox

Good morning. If I try to delete Mozilla VPN from my pc, using Programs and Features in Windows 10, it will make Firefox unable to operate. The question is, how to delet… (read more)

Good morning.

If I try to delete Mozilla VPN from my pc, using Programs and Features in Windows 10, it will make Firefox unable to operate. The question is, how to delete the vpn from computer without causing Firefox to crash.

Thank you.

Asked by Andres Fernandez 1 year ago

Last reply by cor-el 11 months ago

  • Archived

Mozilla VPN - No Internet

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enab… (read more)

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enable the VPN I loose all internet access.

I've checked the firewall settings and the VPN has the necassary permissions, I've tried to restart my PC just to make sure but still no luck. I also tried disableing the IPV6 protocol just in case it was causing some conflict but it made no difference. Frankly, I don't know what the cause could be here, I've never expirienced this with a VPN before. My internet works normally when the VPN is disconnected or when using another VPN however it will not work with any of the Mozilla VPN servers.

I've seen people having this issue before but there was either no answer or the reply did not help me hence I'm posting this my self. Some help/advice or instructions of what to do in this situation would be appriciated.

Asked by Geth 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

My subscription got canceled?

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and … (read more)

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled.

However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month.

I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

Asked by scucumber 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Purchasing Products and Compatibility

I would like to speak with a rep via phone. Is that not possible??? How compatible are Mozilla products on devices with other existing browsers and security software on t… (read more)

I would like to speak with a rep via phone. Is that not possible??? How compatible are Mozilla products on devices with other existing browsers and security software on them? Thank you, God bless.

Asked by leticiarobertson17 1 year ago

Last reply by MagsMoz 1 year ago

  • Archived

Can't Request a Refund for VPN

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Acco… (read more)

I have tried following the directions both on ios and on a Mac in the Firefox browser. I click on "Get Help", then "Contact Us" and all that comes up is my "Firefox Accounts" home page. There is no "form" that comes up. It doesn't matter what menu I select "Contact Us" from, it always reverts back to my "Firefox Accounts" page.

Asked by tjbruno 1 year ago

Last reply by Borutonextgenerationofnaruto 1 year ago

  • Archived

Disconnecting from Gmail and Google.com

Only when using my Firefox in windows on my PC. After I am connected to my Gmail for a short period of time, it stops working and then I see a banner at the top that read… (read more)

Only when using my Firefox in windows on my PC. After I am connected to my Gmail for a short period of time, it stops working and then I see a banner at the top that reads that it is disconnected. It will not reconnect until I close Firefox and then reopen it. I have checked everything including a uninstall and then reinstalling Firefox. Can someone help me?

Asked by Jerry's FireFox 1 year ago

Last reply by FredMcD 1 year ago