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  • Archived

Flash videos hang the entire browser, killing plugincontainer.exe wakes Firefox up again

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm pos… (read more)

I need help! :) Disclaimer: I'm actually trying to help a friend of mine, and I personally spent over an hour at my friend's apartment trying to fix his Firefox. I'm posting here so I can hopefully get some more tips from all experts here.

Symptom: Firefox completely hangs when playing back Flash videos (eg. Youtube). You can usually still hear the audio in the background, but the video freezes, and indeed the entire UI freezes. You can't even click the red [X] button to close the window at that point.

Workaround: Getting the Windows Task Manager up and killing plugincontainer.exe makes Firefox respond again, showing the "Plugin crashed" box in place of the video, and you can finally interact with the browser again.

I've tried the following:

  • Ensuring that he's running the latest Firefox (8.0.1)
  • Upgrading Flash to latest version - same problem before and after
  • Upgraded the graphics card drivers to the latest version (it's a ATI Radeon HD 3200) - same problem before and after
  • Created a new Firefox profile - still the same problem
  • Made a clean install of Firefox by wiping the program folder - still the same problem
  • Created a new Windows login account - still the same problem
  • Tried in IE - it works fine!
  • Tried in Chrome - it works fine!

I'm suspecting that this is some sort of graphics driver/flash issue, but what really boggles my mind is that it works fine in Chrome, which (I think?) uses the same non-ActiveX version of the Flash plugin.

Another piece of evidence that I think points to the device driver: running Windows in Safe Mode actually makes the video play fine (although very very low fps).

Any clues, anyone? I feel like I've tried all possible troubleshooting steps!

Asked by David Tenser 9 years ago

Last reply by cor-el 9 years ago

  • Archived

Since upgrade to FF13: having problems with flash content, especially videos when scrolling/multi tasking--freezing the video and sound for 1-2 sec. Any advice?

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and free… (read more)

At first, the same night I decided to update--things were fine but after using the browser hours later a second time: some flash scripts would simply not respond and freeze the tab the content is on or like in my question, constantly stutter. The problem for flash videos only seem to occur when I scroll onto links or when moving up/down a page. I encountered similar problem with FF7--like that time, I installed/uninstalled the flash player and even resetted firefox but to no avail--the problem persisted. It is also present while in safe mode. P.s. such problem is seemingly not present in other browsers which brought me to ask this question for assistance.

Asked by Lucavi 9 years ago

Last reply by HiryuXIII 9 years ago

  • Archived

Cannot play flickr videos on firefox, works on other browsers. using mac 10.8.4 with latest versions of firefox and flash

Firefox is my preferred browser but it drives me nuts that I cannot play flickr videos... have upgraded to latest version of firefox for Mac... have new Imac with 10.8.4.… (read more)

Firefox is my preferred browser but it drives me nuts that I cannot play flickr videos... have upgraded to latest version of firefox for Mac... have new Imac with 10.8.4... also upgraded to latest version of flash.. nothing I do seems to work... help

Asked by skookumguy 8 years ago

Last reply by kobe 8 years ago

  • Archived

ON WINDOWS 8 LAPTOP: Firefox CANNOT play any video on Yahoo News, seriously, this is so freaking sad, Please help...., it just can't play. Please HELP.

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everythi… (read more)

To many people, this might sound like a Joke when i say Firefox can't play any video on Yahoo News on any Windows 8 Laptop Touchcreen, but trust me, I have tried everything; re-downloading Java, Flash-player, Adobe...etc, I even called Microsoft Support and my Computer company but they all said this is Firefox drama they should be able to fix the issue. Please help. I have three Computers and all can't play any video on Yahoo News, (Youtube is playing great, no issues). Please help.

Asked by JJ Co 8 years ago

Last reply by josephrot 8 years ago

  • Archived

When streaming video from any website, the screen goes blank after about 20 minutes if I don't use the mouse. How can I extend this time to 2 hours or more?

I like to view video on a variety of websites. It does not matter what video system is being used, after about 20 minutes or so, the browser goes black though the sound … (read more)

I like to view video on a variety of websites. It does not matter what video system is being used, after about 20 minutes or so, the browser goes black though the sound continues to play. I am using the latest update of Firefox, and I also use AVG as my virus protection (consistently updates). I have Windows Vista Home Premium OS. I did go into the Control Panel and lengthen the time before a screen saver came on, but this had no effect. I suspect there is a control for screen time in Mozilla but I can't figure it out.

Asked by MEK63 8 years ago

Last reply by cor-el 8 years ago

  • Archived

New Firefox update does not block videos. We have a real issue with this, going back to IE now.

I work online transcribing medical reports. Some of the time I have to run a quick search for information. Firefox has stopped blocking video popups. I read the article… (read more)

I work online transcribing medical reports. Some of the time I have to run a quick search for information. Firefox has stopped blocking video popups. I read the articles about this, but I am losing valuable work time by stopping to write about it and don't have all day. WHY isn't there still an option to stop these? I'm going back to IE because this is frustrating and a ridiculous waste of time.

Asked by casorrels 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

No Youtube playback in Facebook with Firefox 26

Hi, Im running into this bug since i did a fresh install of Windows to 8.1 Since im on windows 8.1 facebook wont play youtube videos in any timeline, it simply opens a ne… (read more)

Hi,

Im running into this bug since i did a fresh install of Windows to 8.1

Since im on windows 8.1 facebook wont play youtube videos in any timeline, it simply opens a new tab, directs me to youtube and starts playing there.. (realy annoying)

It starts to load but opens the video in a new tab instead of showing the video in the timeline itself.

- Im on firefox 26. - Ive debugged facebook, - Reset settings of firefox - Reinstalled Flash player 12 (even tested 11,7 & 11,9) - Ive tried IE + Chrome - Disabled / Enabled ActiveX in IE - Disabled / Enabled hardware acceleration in flash settings - Installed Realplayer - Installed Shockwave - Went thru various troubleshooters on the forums

I dont know what to do anymore.. any suggestions?

Thanks,

Asked by BugC 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Users need campaign to replace Flash for video

Adobe no longer support Flash for linux (and Apple?). ABC.net.au provides video streaming to versions of flash newer than flash-player Version: 11.2.202.336-30.1 Othe… (read more)

Adobe no longer support Flash for linux (and Apple?).


ABC.net.au provides video streaming to versions of flash newer than flash-player Version: 11.2.202.336-30.1

Other media providers may be doing same as ABC.net.au


Need linux (and apple) campaign targeting media providers so they move to video formats suitable for all.

Asked by paulparker 7 years ago

Last reply by cor-el 7 years ago

  • Archived

video does not load and no error message

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0 Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine. Everything is fine until I try to play a vide… (read more)

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0

Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine.

Everything is fine until I try to play a video - doesn't matter which one, youtube for example. The page loads perfectly well EXCEPT for the video. The cursor in the area of the video is the 'hand/fist with pointing finger'. All thumbnails and other images load OK

This is very frustrating as I am trying to instal speakers on a silent motherboard with cmos battery on the way out!!

Asked by HarveyP 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Play list could not be loaded due to cross domain policy restrictions

I'm going to my movie website and recently been getting this message. I would click on the movie and it would look like it would start playing and then get this message. … (read more)

I'm going to my movie website and recently been getting this message. I would click on the movie and it would look like it would start playing and then get this message. Is it Firefox or the website which is hosting the movies?

Is there a workaround to this?

I'm using a Mac with the current OS.

I do have a PC running Windows 7 also

Thank you

Asked by dvdchrisc 7 years ago

Last reply by guigs 7 years ago

  • Archived

How do I get an attachment that has a .wmv extension to launch?

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to la… (read more)

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to launch?

Asked by davelp 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Videos will not play?

Facebook videos will not play, they used to.I have tried tap to play and auto. Mobile & desktop. Please help me. I have a Nexus, 7" tablet. You tube videos will play.… (read more)

Facebook videos will not play, they used to.I have tried tap to play and auto. Mobile & desktop. Please help me. I have a Nexus, 7" tablet. You tube videos will play. Thank you for the help.

Asked by Woleybogerhunter 7 years ago

Last reply by guigs 7 years ago

  • Archived

Some videos on YouTube are not working

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with o… (read more)

Vevo or any other official music videos are not playing in Firefox. After loading for 10 seconds, I am getting "An Error occurred" error. I don't have this problem with other videos. This problem occurred yesterday, although I didn't do any system changes or software updates during the day. In Internet Explorer 11 which using HTML5 Player by default, those videos are starting to play but only after 10 seconds load and not immediately like other videos. When forcing HTML5 Player in Firefox those videos are starting to play after 10 seconds load like in IE but HTML5 Player is very instable in Firefox. Software wise everything is up to date and I already reinstalled both Firefox and IE but the problem is still there. Even System Restore didn't help. Net research also didn't bring any solutions.

Asked by United123 7 years ago

Last reply by guigs 7 years ago

  • Archived

I am an IT professional and I am very annoyed with Firefox because video won't stay full screen on second monitor&have tried all posted solutions and none work.

I stopped using Firefox a few years ago because it had too many bugs compared to some other browsers. I decided to try it again but I may go back to using other browsers.… (read more)

I stopped using Firefox a few years ago because it had too many bugs compared to some other browsers. I decided to try it again but I may go back to using other browsers. Besides the issue of video not staying full screen on my second second monitor, Firefox crashes a lot. I have wasted a lot of time trying the posted solutions in firefox support and looking on the net for a solution. Nothing works. It amazes me that Firefox still has this issue when other browsers don't.

Asked by BobLoug 6 years ago

Last reply by guigs 6 years ago

  • Archived

.webm files and Ogg will not play in browser, and Plugin Container crashes each time Firefox is closed.

For the last month or so, I have had a problem in the recent stable version in which the media types listed above would not play or even load, giving me a "Video Format o… (read more)

For the last month or so, I have had a problem in the recent stable version in which the media types listed above would not play or even load, giving me a "Video Format or MIME type not supported" error. None of the .webm or Ogg files I have tried on websites such as http://www.quirksmode.org/html5/tests/video.html or http://www.webmfiles.org/demo-files/ have worked, and when I downloaded the Nightly the tab would crash whenever I loaded up such a format.

Coincidentally, when that problem started, I would get error messages whenever I quit Firefox with a "plugincontainer.exe has crashed" sort of message and a crash report window popping up. I think these problems may be related with a faulty plugin, as I have reinstalled Firefox multiple times to no avail. I may be wrong in that regard, however. Here are a few crash reports, too: bp-cff44b03-58f8-4386-98ca-0ec612150104 bp-44d0d7ba-76de-41d1-a7fb-4d0d92150104 14c02ff0-bae1-4abb-9e71-d27815ea49bb bp-dbbd168b-86cc-4e33-aff6-00a3a2150104 bp-edc00b5e-b127-4a24-a48b-149912150104

If anybody has any experience or suggestions to offer, that would be greatly appreciated. Thanks!

Asked by Slymax 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Flash videos flickering

I lost track of exactly when this started happening, but Flash videos (YouTube, etc) all flicker when I watch them on Firefox. I tried disabling all extensions and all no… (read more)

I lost track of exactly when this started happening, but Flash videos (YouTube, etc) all flicker when I watch them on Firefox.

I tried disabling all extensions and all non-Flash plugins but the Cisco H264 codec, but I still get the flickering.

Oddly, if I restart Firefox in safe mode, there is no flickering. Yet, my impressions is that safe mode does nothing but disable all extensions.

Does anyone have any idea of what may be happening?

Asked by MPS_ 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

h.264 videos that played in Firefox 34 won't play in Firefox 35.0

We host a ton of h.264 videos in the mp4 container displayed through JW Player. We had zero problems with Firefox 34 and earlier playing these videos, the video is H.264… (read more)

We host a ton of h.264 videos in the mp4 container displayed through JW Player. We had zero problems with Firefox 34 and earlier playing these videos, the video is H.264 and the audio is AAC, the whole thing is around 500 kbit/s.

They play fine on Firefox 34, Chrome and IE but after updating to Firefox 35.0 we get an error: "Error loading media: File could not be played".

We have found a fix to get them to work in the about:config, switching "media.fragmented-mp4.enabled" to false OR switching "media.fragmented-mp4.exposed" to false will allow our videos to play. Single file mp4's will also begin to download where before we would get a "Video can't be played because the file is corrupt."

Alternatively for Mac users if they just set media.apple.mp4.enabled to False it also works fine.

Non h.264 mp4 videos will play fine.

Here is a playlist that won't play: http://media.vineyardinstitute.org/other/vi_announcement/firefox-test.html Here is the single video file: http://media.vineyardinstitute.org/other/vi_announcement/05_kingdom_theology.mp4

Is there anything I can change on either the playlist or the video files to get this to work? Why would the h.264 files that worked in Firefox 34 NOT work in 35? I will not be able to re-encode all of the videos, it would take me months. Is this a bug with Firefox?

Also I have tried this in safe mode, tried with every plugin deactivated, I have uninstalled Flash and the videos would not play as well as reinstalling a new version of Flash and a fresh copy of Firefox 35.0

Any help would be much appreciated, we are currently directing all of our users away from Firefox till we get this resolved.

Thanks,

Kyle

Asked by VI-Tech 6 years ago

Last reply by guigs 6 years ago

  • Archived

Flash continually crashes on Macbook Pro after troubleshooting

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that … (read more)

Flash is up to date (v. 16) and FF is v.35 Even after unchecking Accelerate - and trying in Safe Mode, flash still crashes each time a page loads with a video or ad that uses flash.

I am on an older v of OS X 10.8.5

Here are most recent reports:

bp-9ece670e-f1f5-47e5-9778-ead242150123 1/23/15 8:56 AM bp-af1bb8dc-907b-4f58-9d8b-8f8d72150123 1/23/15 8:55 AM bp-6abc13e7-0b44-4dbc-9975-eee432150123 1/23/15 8:50 AM bp-793ecdca-d17d-4e16-8783-f24822150123 1/23/15 8:42 AM bp-ebee767f-31fb-4cd4-a424-6f5fb2150123 1/23/15 8:40 AM bp-32c9ea41-56aa-4b56-991e-3dd072150123 1/23/15 8:37 AM bp-46d89e03-46c2-4d05-b80f-24e902150123 1/23/15 8:35 AM bp-867552f1-54d2-411e-9348-ec23c2150123 1/22/15 9:37 PM

Asked by g00d_news 6 years ago

Last reply by guigs 6 years ago

  • Archived

Youtube video playback Firefox 35.0

I recently updated to Firefox 35.0 from F-droid, but now I'm having issues with video playback. The video is distorted, horizontal lines appear when I try to playback vid… (read more)

I recently updated to Firefox 35.0 from F-droid, but now I'm having issues with video playback. The video is distorted, horizontal lines appear when I try to playback videos from YouTube. Before I had no issues.

Asked by Steven88 6 years ago

Last reply by Roland Tanglao 6 years ago